Dunkin’ Donuts

Just went in at 11 am and they have no donuts. They are just «out.» Not sure how they can be out. It’s in their name.

Food is overpriced. Portion size is extremely small. About the same size as a hot pocket. The picture all the wall makes it seem you will not need to eat for the rest of the day. Service is quick.

3 weeks ago I noticed that I was being overcharged for their #1 combo ($ 3.69) with a large coffee (upgrade from Medium to large is .30) by $.30. I notified the manager who stated that prices have increased as reflected in the cash register tape, but they have not changed their prices on the BIG display of their menu and prices behind the register. I notified the corporate headquarters who also stated the same. I went back to the DD today and they still have not fixed the prices shown on their menu displayed. This goes against all consumer laws (i.e. showing one price and charging another). I noticed on Unilocal that this seems to be an ongoing problem with DD’s.

Shouldn’t have to wait 7 – 10 minutes to get a breakfast sandwich in the morning. You should know this is rush time — get more people working. Unacceptable!

Always on point with the drip coffee. Latte service needs work as the taste is usually off. For God’s sake, serve warm donuts!

As a New Englander, I love me a good cup of DD coffee. I come to this Dunkin every single work day. I have never once received an incorrect coffee, and all of the staff have made an effort to remember what my usual order is. With the exception of a couple staff over the months I’ve come here, every person is extremely nice, even when the place is slammed.
Sometimes there is a pretty long line, but they do their best to get through it. Some of the reviews here are complaining about lines. Sorry folks, you live in a major metropolitan area and you’re trying to get a cup of coffee right before work when everyone else is trying to do the same thing. Try leaving a little earlier, or perhaps coming after the morning rush if waiting in line for a couple minutes is truly that inconvenient for you.
Also, sometimes there are really cool events at this location. Once, I received a free coffee because NBC was there, and another time, Slapshot of the Washington Capitals served me my coffee. Pretty neat.

Despite the lackluster service, you can’t deny this place has great doughnuts. It’s really close to my work so I’ve ventured here with coworkers to grab some of their iced coffee and sweet treats.
I was disappointed with their hazelnut iced coffee but I’ll keep coming back for their doughnuts. I can’t help but secretly love the snobbery of «upscale, gourmet» doughnuts, but Dunkin’ Donuts achieves the same effect without killing your wallet. Most doughnuts are only $ 1 which is wonderful and also dangerous for your waistline.
Shout-​out to the blueberry glazed doughnut which is perfection with regular black coffee. The strawberry iced sprinkled doughnut is also a winner, but apparently runs the risk of being called Elle Woods at your office. Oops…

Good thing this place isn’t in Massachusetts and doesn’t have a drive thru. So ridiculously inefficient. Waited 15 minutes for a regular hot coffee while watching these fools trip over themselves. I guess now I appreciate my local dunkins drive thru that gets me my coffee in under a minute.

Just a disorganized mess. They are missing orders and people are so frustrated they are canceling orders. Took almost 10 minutes to get a egg white sandwich and coffee.

A 15-​minute wait for a soggy chicken biscuit and a cup of coffee … on a Saturday. It seems like the staff needs some better training so they don’t get into the weeds when any given five people walk in the door. Coffee’s good, though.

Dunkin is my favorite donut place. I like their Boston cream pie donuts. The donuts are tasty and fresh. I am also not extremely thirsty after eating them unlike some other donuts from other donut places.
You really can’t go wrong with any of their donuts. They have lots of variety and special holiday theme donuts. This location also gives away coupons for free coffee as well.
Beware of their tuna sandwich though. It was really gross.

I like this place a lot. It seems like they’ve gotten their act together since many of these other Unilocal reviews, because I haven’t had a single negative experience. The morning staff is friendly and quick, and I always leave in a good mood.
Coffee orders seem to be quicker now, too. You still have to wait in line with everyone else to pay, but there’s a lady that takes everyone’s coffee order and makes them before they get to the register.

I’ve been here more times than I care to count for my morning iced coffee fix. I usually get there around 8:30 a.m. and yes, there is often a line, but they have 2 registers open, but no one seems to get that (there are also mornings with no line and you walk right up). I’ve had good visits and bad visits, but still end up coming back. For awhile there, it actually was to the point where my coffee tasted different everytime I went, even though I order the exact same thing every time… weird!
They seem to have slightly gotten their acts together and the line moves pretty quick. I agree, that a coffee only line would be decadent! Nothing worse than getting stuck behind the tourist family of 5 ordering a full breakfast and taking up half of the line area! I do give this place props though for handing out reusable cups for iced coffee and tea a couple of months ago. They are good through the end of the year and entitles you to a 99 cent refill… SCORE!

I write this review with a very heavy hart. This is my first one star review, and it is for one of my favorite brands in the world. Dunkin’ Donuts is an east coast staple, and unfortunately this particular locale is a horrible representation of a very strong franchise. I ordered a turkey sausage sandwich and waited 15 minutes… 15 «Why is this taking so long, everyone seems to be confused, wait is the guys making my sandwich sweating, all the people orders around me are wrong, did they just skip my number, I can’t even break through the mass of people to find someone to talk to, wait they are now 5 numbers passed mine? I am outtie» minutes I hope they get their act together, but probably will never be back to substantiate that hope.

So, this location recently had an entire morning crew change and THEY ARE TERRIBLE! I stop there around 6:50ish am during some weekdays and used to be out in less than 3 minutes. Saxbys has watered down coffee, Starbucks coffee taste burnt, I just don’t like Au Bön Pain coffee, I don’t always bring my own coffee, and well… DD coffee is just damn tasty. The old crew was friendly and very fast. Now, the lines take forever, sometimes going out the door, and they keep messing up my order. I ONLY ORDER A MEDIUM COFFEE EVERY TIME!!! This morning finally led me to Unilocal to do a bad review. I ordered my coffee, after waiting and waiting and waiting AND WAITING in line — cream and 2 splenda. The kid hands me my coffee and then gives me 2 splenda packets. HEY KID, I’M ON MY WAY TO WORK. I DON’T KEEP A STIR STRAW BEHIND MY EAR!
This new crew just annoys me. The manager, Jesus B (well, that’s what my receipt says), has the memory of a gold fish. The lady in front of me wanted a medium coffee with cream and 3 splenda.
Manager to the kid making the coffee: «that’s a coffee with 3 sugars»
Lady: «no, cream and 3 splenda»
Manager to kid making coffee: «oh, cream, 2 splenda and 1 sugar:
Lady: «No!?, cream and 3 splenda!»
Manager to kid making coffee: «ok, cream and splenda»
Lady: «3 splenda!»
Manager: «oh, ok I got it»
^…as the conversation is happening, she was handed her coffee by the kid making it and I’m sure it was wrong.
To make this visit more entertaining, a lady was cussing out this same manager as she was leaving and I was walking in b/​c she was waiting forever for a breakfast sandwich. I’ve always had a good experience at this DD, until the old morning crew left around a month ago.

I wrote a fairly negative review but now I want to update it with this fully negative review.
It doesn’t take an MBA from Wharton to realize that a «coffee only» line will speed up your extremely long lines. Time after time I have to stand behind some slovenly glutton salivating for his 900 calorie breakfast sandwich and frozen latte milkshake who then pays in cash. The bad attitude and tortoise-​like speed of the staff some mornings may also add to the big lines.
Lately this place has been intolerable.

Every dunkin I’ve ever been to has screwed up my order and this location proves to be the same as the rest I’ve been to in Montgomery County. Wished there were smiles from the workers here.
I saw a woman preparing my latte and had her fingers all inside of my cup and was clearly not trained to make drinks.
My sausage, egg, no cheese croissant has been made properly once so far and once not. Today would have been the third but they ran out of croissants.
I really wished Dunkin made their own whip cream… if they’re going to give me whip cream from a can, then just leave it out for me to self serve.
Since this is the closest coffee shop to where I’m located (next door) I will be back, especially for a box of doughnuts for the days I want to treat the team.
If you’re in a rush, skip this place.

Dude, they clearly state on their website that this location opens at 0530. I needed to pick up donuts for my movers to snack on before I left for work. I walk over to this location at around 0545 and find the store dark, but I can see the recently delivered donuts standing in their lobby. I also see a few folks getting the store ready. The door is locked, so I knock on their window to try to get their attention. For FIVE minutes they completely ignored me, before finally looking at me and mouthing the words «we’re closed.» Complete fail.

I was so excited to finally come upon a Dunkin’ Donuts close to my residence. However, this was short-​lived when I went in to order my coffee. I actually had to wait for them to fill my order. What was my order, you ask? A large coffee! That is it! I have NEVER ever experienced a wait for 5 minuted JUST to get a freakin’ cup of coffee. And this was in the morning around 8:30 AM. This place needs some serious management updates because if I were you I would just go someplace else. Stay away!

I was really excited when Dunkin Donuts opened by my work. However, that feeling soon went down the drain upon visiting this location and realizing how grossly incompetent the workers are. Somehow my order always gets screwed up – they have yet to get anything right. Today my friend and I went and ordered the turkey sausage breakfast sandwich combo. First, although we ordered the same item I ended up paying about two dollars more than her. Is the menu constantly evolving? Does it change from person to person? Second, both of our sandwiches were practically cold. Did they even heat it up? I think not. Third, the hash browns that came with our order were the color and texture of said food item but were cold and soggy. Have these workers been trained? Do they not realize they are in a customer service related position which would require at least pretending you are happy to serve the customer? I have yet to see a smile on any of their faces. And what’s up with the no receipt? I wanted to compare my receipt to my friends to see why there was a difference in cost but my «receipt» was a scrap of paper with my order number written in marker.
I love Dunkin Donuts (especially their coffee mmmmm), but for the sake of my sanity cannot continue stopping by this location.