EnviroRide

Adding my voice to the «avoid at all costs» crowd. Poor customer service– phone number is never answered, VM is full, and emails regarding reservations not returned. Like others, I had Groupon refund my voucher after finding it impossible to use.

I called this company on a whim, it was the best choice I could have made. Mr. Mohammad was courteous and the driver TJ was fast and early and prompt. I was worried doe to previous reviews but I read all of them and called. Thank you enviroride for making a perfect end to our DC trip.

I purchased a Google Offer for a Dulles one-​way trip. I tried to redeem my offer online and made a reservation online. I received a confirmation email with many additional charges that seemed questionable.
When I called the company to get clarification on the charges, the gentlemen who answered the phone was extremely rude. I tried to explain my reservation and he told me I was being vague and not trustworthy (not sure what is vague/​untrustworthy about I made a reservation for a specific date at a specific time and I have a confirmation number). He said the additional charge is to ensure my Offer was not a fake. The charge was not a hold and would not be refunded. The charge was not mentioned anywhere in the fine print of the offer. The man on the phone said he can not trust the Google Offers and Groupons. If he can’t trust these coupons and offers, why does the company keep enrolling in the coupons?
I ended up canceling my reservation and getting refund from Google. Terrible customer service.

I have also been unable to use my Groupon. The company has been completely unresponsive.

Do NOT use this service. I booked a taxi to Dulles weeks in advance to take my family to Disney World. They did not show up for my 1:00 PM pick-​up so I called them to find out where they were. They told me nobody was coming because I called them the previous day to cancel (which was not true and made no sense). I was left with no ride to the airport and I quickly had to take my own car and family and just made my flight while having to pay for last minute parking. I called management and complained. «Robbie» had no answers (other to say I called and canceled) and said he would get back with me. That was over a week ago. Stay far away from these jokers.

Would NOT recommend that anyone use EnviroRide — very poor customer service. I had bought a Groupon and was having trouble using the website to make an online reservation. After I called, the man on the phone was very rude to me — so rude that I got my Groupon refunded and decided I will NEVER use this company ever again.

Bad customer service? Nope, how about NO customer service at all!
Last fall Groupon and EnviroRide offered a $ 40 one-​way trip from Dulles to anywhere in the Washington DC area. Knowing that I was taking a trip in March the following year, I bought the coupon. I thought it would be a deal.
As my trip approached, I tried to make an appointment for the ride home from IAD. I looked at the groupon, and it said to call and schedule a pickup. First, the person I called told me to email them. So I did, but I didn’t receive a response. Then I left a voice mail (and other email to follow up). Still no response. Finally I did reach someone on the phone and they said «we will call you back in an hour». Which, obviously, never happened.
After reaching out to Groupon (who, I believe, knows this is a problem client) and getting the email runaround they decided the would rather refund me than contact this company. Which, in my opinion, is a really bad sign.
Forget these guys. There are plenty of limo companies in DC who do great work. (There is also Über, which also does great work, but without reservations).

These fools did not honor a Groupon. When trying to make a reservation after I indicated I was going to use a Groupon, they conveniently said they had zero availability. After a few weeks, I had another travel date, so I made a reservation and indicated I was going to use my Groupon. They confirmed, and the pick-​up and drop off occurred without a hitch. That being said, they charged my credit card as if it were a regular reservation. When I called the office, they said I never indicated I was going to use a Groupon. I forwarded them a copy of the confirmation in which it clearly said in the notes I was using a Groupon. They never responded. I called the credit card company and filed an unauthorized use compliant. I also filed a complaint with the Better Business Bureau. The old bait and switch. Buyer beware!

I’m with «Adam W» — to call this company a sham is being nice. I didn’t even make it to the actual airport transfer because the company was too incompetent (or fraudulent?) to make the booking. Unfortunately, I purchased a Groupon with EnviroRide before I did a Unilocal!background check. If I had then I likely would not have purchased the Groupon.
In short, I purchased a Groupon for $ 45 for a simple one-​way transfer to DCA. I tried multiple times to make the reservation online per the Groupon instructions but after completing the necessary fields and moving to «continue» the site would redirect me to an «hourly rate» page which was clearly far more expensive than the airport transfer. I do not need to book for a car on an hourly basis and only need an airport transfer so decided to contact the company directly.
In a series of back and forth emailing, I requested on three occasions that the company give me the website information to make the reservation. Each time, I get a one line email by «Muhammad K» to just sent credit card information. I stated that I had purchased a Groupon and wanted to book online, as I’m not comfortable giving credit cards via email. The company was combative and insistent that I need to give them the credit card information instead. They made no effort to address the website matter.
In the end, I was incredibly frustrated with the lack of professionalism and have requested a refund for the Groupon. It’s a lesson to do due diligence and look up the company reviews before buying a Groupon.

I had a great experience with Enviroride. I had a point to point pick up from DC to Arlington, and although the driver was a little late picking me up, he made up for lost time and got me to VA fairly quickly. As well, even though I had only booked a sedan, my driver showed up in a very comfortable SUV and helped me load my bags and a couple of boxes. Very friendly, extremely helpful, and the price is relatively cheap. I highly recommend using Enviroride!

I used this company for a ride to/​from DCA.
Driver arrived 25 minutes late and then drove so slow that we missed the 45minute window to check luggage. Only because we were first class passengers and tipping a skycap $ 25 could we get luggage onto the plane.
Arriving back in dca, no ride to be found, even though they had flight info 2 weeks in advance! Called and they said they were trying to have the driver pull over to get a status. I texted the exact location where we were outside… in January! 10 minutes later they said 10 more minutes. 20 minutes after we called and they said the driver was in the cell phone lot.
How many lies can they tell?
A different driver came to pick us up and was courteous.
Do not use this company no matter if groupon has a deal with them!!!
Any company that is supposed to pick up passengers from an airport knows to arrive early or in time and wait in the cell phone waiting lot. I’ve used over 5 different companies for airport service and never has a driver (s) missed BOTH pickup times.
Sloppy

To say this company is a sham is being nice. Personally, I’m a very pro-​sustainability individual and I take lots of business trips. So I was excited to see a company cater to people like me. Like most new businesses, I did a trial run. This time it was with a Groupon.
This was one of my worst travel mistakes ever!
1. The company uses different base rates in their quotes/​estimates than what they actually charge. Indeed the final rate charge to me was TWICE what was quoted. When asked no reason was given.
2. I was promised I would be greeted by my driver at baggage claim. This did not happen, and this was upsetting since I had very heavy bags.
3. Even though the company requires airline and flight info for airport pickups (a smart move in the event of delays) they had the exact opposite time of my arrival. This left me calling them to find a ride (the exact opposite of this kind of service)
In short, if you want a green ride use their competitor EviroTaxi. If you want a nice limo use Über. If you just need a cab get in line but DO NOT use this company.

I used this company to get to Dulles airport last minute since my ride bailed on me a few days before a big trip. They were very easy to work with, called me to confirm my flight information the day before and picked me up on time in a clean vehicles. I would definitely recommend to others.

I used Enviroride to get to DCA a few days ago. No problems. I booked it a few days before, received an email confirmation and received a reconfirmation of the pickup time the day before via email as well. Clean comfortable vehicle and a very pleasant driver. In addition to my luggage, I had my little dog in a carrier who was flying with me. No extra charge for the dog. They accept credit cards or cash. I’ll definitely use Enviroride again.

My mother in law set up a limo service for us as a wedding gift. She was in close contact with both Muhammad and Ravi in the time following up to the wedding. They assured her multiple times that everything would go smoothly. The limo was supposed to arrive at 1 PM at our hotel and then take me and the bridesmaids to the church. The ceremony started at 2 and had the limo arrived on time, we would have been at the church by 1:45 — 1:50. The limo did not show up until 1:20 and by the time we got into the limo (don’t forget it’s not like you just step in, you have to get in carefully with all of the dresses and bouquets) it was 1:30. There was a lack of A/​C in the limo (the driver said it was on, but it really felt like just a fan circulating air) and everyone was sweating. There were two pregnant bridesmaids and I felt terrible for them. We pulled up to the church at 2PM ON THE DOT and by the time we got lined up in the church, the ceremony did not start until 2:15. This was very upsetting to me, but I’m just relieved we didn’t get there any later. Also, if the reason for arriving late was due to traffic (I’m not sure what the reason was, we never received an explanation), I find that to be a lame excuse because this is northern VA and anyone who drives around here (especially a transportation company) knows that there is always traffic and you need to account for that in your timing. If I were a driver, I’d make sure to leave with plenty of time to pick someone up for their wedding! Sorry, but I would not recommend this company to any bride.
Note: After further talking to my mother in law, i discovered that the limo was not the correct size that she had reserved. We had a small limo (one girl had to sit on the floor!!!) instead of the 10 – 12 people one that was reserved. Additionally, the driver was NOT who she was told it would be and he had the gall to ask her for a tip. She had included it in her payment and told him that he had to get it from the company and he complained and said that they would not give it to him. Not our problem, and he wouldn’t gave gotten a tip, anyways due to his delay in arrival and lack of professionalism (who asks for a tip?). The company had no problem cashing the check and have not returned my mother in law’s calls. Shameful behavior.