FedEx Office Print & Ship Center

You would think most stores near downtown stock stationary. After walking many blocks, thank goodness for FedEx! Had all sorts or business stationary and quite a few invitation cards and stock. Wish they had been listed for stationary when I searched Unilocal

Very responsive but charged me $ 88 for 4 copies of a 17 page presentation. That’s highway robbery if you ask me– wouldn’t recommend given you can buy a color printer for about that cost. I feel bamboozled!

Worst experience ever. I swear they were taking notes from the «Pop Copy» sketch from the Chappelle Show. The kid who works there, Chen, seemed like he was going out of his way to passive aggressively tick off any customers who dared ask for his assistance. It’s a wonder this place and company are still in existence. They will never be getting business from me again.

This FedEx site (along with several others) only had one employee working who had no idea how to use the self-​service printing equipment (he even said «I don’t know how to use it») the only solution he had was to have my buy a flash drive to maybe get it to work. He offered no help when I entered the store, FedEx needs to train their employees better.

So Apparently no one in DC ever has to print something on a Saturday morning because every place I looked up doesn’t open till 10 AM. Then I found this place that offers ²⁴⁄₇ printing and was happy I would be able to print off my stuff and get to the DMV before the line was out the door. Saturday mornings and I don’t really get along (it may just be a little weird because we only see each other about once a year), so I ended up getting to Fedex about an hour after I planned. Thank God it took me so long to get out of my apartment because this Fedex doesn’t open till 9 AM on Saturdays. Now I can’t actually hold this against Fedex because when I checked, their website had the correct hours and it was Unilocal that led me astray *GASP*. Since I use Unilocal multiple times a day and this is the first time it has given me faulty information I will forgive and forget, but the actual store hours are:
Monday — Thursday 24 hours
Friday 12:01 AM — 11:00 PM
Saturday 9:00 AM — 9:00 PM
Sunday 9:00 AM — 11:59 PM
Once inside the store I tried to print something using the little kiosk, but it did not work. I am not sure whether it was my fault or the technology’s fault, but I decided to just go up to the desk and ask them to print it. They obliged, but it took a long time. Like 10 minutes to print off two pages. They seemed to be having a hard time getting it to print and the employees kept asking each other, which printer was named what.
Overall the staff was nice and I got my pages printed, but i was not all that impressed by my experience.

A colleague and I had an excellent experience recently at this FedEx location. We needed something printed quickly for use by our customers the next morning. We arrived at the FedEx around 5:00 PM and explained our pressing time schedule and the details of our order. Narvin was amazing! He generated a proof for us on the spot and then had our order ready for pick-​up by 11:00PM that night. Very professional service! I would definitely take my business to this location again.

Can I give a half star or no stars for this place? There is a total lack of customer service — they misquoted the time that my job would be completed and then told me to call around to other stores in the area to see if they could do the job that they could not. It was incredibly discouraging to work with these people — as I was bounced around to three different folks working there. I finally just said screw it and found a privately owned printing company that got the job done in no time AND hand delivered it to me at 1:30am. Talk about outstanding customer services that FedEx could learn from…

I order stuff online and have it printed at this location sometimes. It’s a bit expensive, but my small print jobs are done within 2 hours, they call if they have questions, and the print jobs are always spectacularly good. I don’t know what else you could ask for on short notice for printing services.

WOW! These guys need to write a book on customer service! From the moment you step into this store, you are welcomed and asked if you need assistance; this is done in a friendly way, not an overly intrusive way. They always do fabulous job on my online print orders and before I know it, I have my order and I’m on my way to do business as usual. Could ask for more than that! I will be a repeat customer for quite some time!

I don’t know about the other stations but I really was not satisfied with the scanning. It costs per minute the use of the computer which happens to be really slow and confusing.

I sent in a print job in the early morning and was told it would be ready for pickup at 1pm. Received a call at 12:30 to verify that I really needed to print 100 pages (yes, I did). I was then informed that because it was such a huge job it couldn’t be done until 5pm. When I insisted that I relied on their promise to have the job completed by 1pm, the gentleman on the phone told me that their printer can only print 53 pages per minute. Not sure why a 2-​minute print job takes 8 hours? Avoid this place if you want to be able to rely at all on getting things printed on time.

This FexEx Office location is great!
Plenty of work stations — in total probably 8 computer stations for you to access the internet, scan or print things.
They also have plenty of Xerox machines, both color and black and white. All you have to do is stick your credit card in and take it out once you’re done. If you need a receipt, no problem. There is a self service kiosk that you can print a receipt at.
When I needed a little help with the service machine, one of the knowledgeable staff members promptly helped me.
Only thing is, keep in mind of the mark-​up on print and Xerox jobs and limit your time at the work stations if possible. The bill adds up quickly but is great if you need something quickly on the run.

I often rely on this Kinko’s when my internet dies at home or when I have to print something or fax something.
(Yes, my home office has not ventured into those capabilities yet. Perhaps b/​c by home office I mean using my laptop while on my bed.)
This Kinko’s comes through for having the internet and their other services readily available for ²⁴⁄₇.
They’re not five stars though b/​c their customer service could improve. (e.g. Their staff is not too helpful/​friendly.)