Genesis Company

If I could give negative stars I would! This company was sent to my home by my home warranty company to diagnose and service my HVAC. During the first trip out it was discovered that my system was low in freon. He recharged the freon, cheated me the deductible and was on his way. Mind you, there was no assessment of leaks conducted. The fix lasts about 2 weeks before my system returns to barely blowing cool air but not sufficient enough to cool my home in the dead of summer. I call back the warranty company they send me the same person even though i asked for a new company. Again, he comes out does his visual inspection to which he tells me that the problem is that my condenser is dirty. Fine, I go buy the necessary material and clean it as instructed. It didn’t help in the slightest. His response, well then you need a new freon line– as you might have guessed this repair isn’t covered under the warranty. But how would he know what was needed he never conducted a leak check on the interior of exterior unit. He submits the report claim denied. Well, since the «needed» repair was going to have to come out of pocket I call another local, highly recommended, reviewed, and reputable company. The experience night and day. The technician introduced himself immediately, gave me the company business card and explained step by step how he would run diagnostics to determine the problem with my system. He used an electronic leak detector first inside then out. He opened the condenser to check for leaks in the interior coils and low and behold a leak. In fact, there was such a large leak that their is residue on the inside of my condenser. The upside is that the part is under warranty. The downside is that the labor is upward of $ 1500 and I am having to battle the home warranty company to cover the repair and have a more reputable company service my system because these incompetent low level handymen couldn’t get the job done right. If you give them any of your money prepare to just be angry with yourself.