Hertz Rent A Car

Superb customer service at this rental location. Our agent, Robert, was attentive to all the details of the rental and provided a clear explanation of how to operate the full size SUV (a car that was new to me.) The car performed perfectly, was clean and was the right size for my needs. The agent who recommended this SUV to me on the Hertz phone line was pleasant and provided excellent advice.

This is a TERRIBLE rental location. The staff have no interest in helping and define poor customer service. I was arriving less than 5 min late to the location, called and asked them to stay until I arrived. The desk agent said that he would not wait and that if I did not arrive by 6pm he would be gone and I would be charged for my rental. I arrived 1 minute after 6 and no agent. Full charge. I rent here frequently and find the cars shabby and the service poor. Rent from somewhere else, this place is bad news.

Incredibly unprofessional and uncaring. NEVER rent from these folks. I arrived on Thanksgiving eve with a reservation and they had overbooked and didn’t have a single car available for me, leaving me stranded on my way home to see my family for Thanksgiving. The worst part was not only the colossal mistake they committed overbooking and leaving me without a car. It was the fact that they could care less to fix the mistake and offered ZERO alternative options. I asked if they could replace it with a car in another location, which would have been miles away in Va, but yet they even refused to do that. They literally stood there and offered no options and no empathy whatsoever for ruining someone’s travel plans on a major holiday with their irresponsibility. What’s worse they got defensive! As if calling them out for overbooking and irresponsibly breaching a reservation, which borders on the illegal, was not their fault. If I had the money to call a lawyer, it would be worth suing them for breach of the terms of a reservation as I’m pretty sure what they did is illegal. After asking to speak to the manager, I was passively given a number. When I called, the manager too could care less, offering zero recourse. ZERO. No apology, no alternative location options, nothing. I’ve never been screwed over by a company with so little regard. I honestly was just stunned for about a half hour and couldn’t believe they not only committed a huge mistake but refused to offer any options to make it right. Eventually I left in absolutely disbelief and shelled out hundreds of dollars to catch the first train out of town. I seriously hope no one ever rents from these people.

THE ABSOLUTE WORST!!! Do yourself a favor and don’t rent from them. The person at the counter is never there and when they «step away» take 30+ minutes to return. They give you a number to call in case they are not at the counter but never answer the phone so it’s pointless and they are rude to you when they are assisting you. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Ugh!

This Hertz location in Washington, DC gave me a faulty car (the brakes were not working). The location closed before closing time by 15 minutes; therefore, I was stuck with the faulty car in a city that is completely unfamiliar to me. Somehow, their car landed as my responsibility. It was more than 3.5 Hours before I was able to exchange a car. The next destination which was Union Station said that they were sold out but when I called to reserve a car there (@ twice the fee) — magically, cars were available.
The Hertz attendant at Union Station wanted me to get in the car and drive 10 miles away to an airport, despite the fact that I told him the car was not working — because clearly — it was better for me to put my life in danger for their faulty car. Therefore, I waited in the garage with the car (because there was no where else to go) Three and half hours later, I was forced to ride with the tow truck driver to the wrong location.
Overall, It was not my responsibility to «nurse» their faulty car. It was an experience filled with poor customer service, negligent employees and poor product which could injury and/​or cause death to a customer.
I’ve contacted Hertz Corporation several times since the day that this incident took place and management is always «Unavailable» and the attendant has no palatable solution.
Don’t rent from Hertz. They do not value their customer’s dollars, time nor their safety.

They take reservations and then «run out of cars». I wouldn’t rent from here if it’s something time sensitive.

Worst Hertz location. Car was filthy, had only ¾ tank of gas, tires needed air. To top it all off, they showed the car being checked out twelve hours before I got it. Because of limited weekend hours, there was no way to remedy the situation. Do Not Rent At This Location!

The front counter staff here are fine; professional and friendly. The car itself was dirty inside with dog hair from a previous rental. However, it performed well with no issues.
The only problem I had was self inflicted; we were at Gettysburg park and I locked the keys in the trunk. It was stupid but things happen. Anyway, called Hertz and they directed me to their toll free number. Hertz said they’d be happy to help but it would cost between $ 5 & $ 200. I declined and called my insurance, USAA, and they quickly sent help for my lapse in judgement., covered under my policy. It wasn’t Hertz’s fault but they didn’t especially help either. Funny tho that the car had OnStsr installed… you’d think they could just unlock it for free.
The signs at the counter and their business hours would lead you to think you can’t return after hours but there is a drop box near the garage entrance on P2.

Very unreliable! Twice I reserved a car here and twice they told me there are no cars available! If there is a demand for more cars, why don’t they provide it! The person at the counter was nice, but it looks like he deals with this a lot. He left a line of people for over 20 minutes while he checked to see what cars came in.

Complete garbage. We were visiting Washington DC for spring break. We needed to rent a car to go to a friend’s place in Baltimore. My mother made a reservation to rent a car here. We had to walk 1 hour and 15 minutes from our hotel to get to this place. And what happens? Well, the guy said that she didn’t make a reservation to rent a car. My mother was shocked, as was I. We were both sure that she DID make a reservation to get here, and this guy is here saying we didn’t!!! Unacceptable. We walked over an hour, in the freezing cold… No, I’m not recommending this place. It’s a shitty, disgusting, distrusting place. I wish I could give it 0 stars.

What is the point of having a reservation? I get there at my reservation time and am told «We have no cars available».

I rent weekly for work, and have experienced some of the worst customer service from this location. One week I was told that no cars were available (despite a reservation made well in advance). Another week I was given a car with a check engine light, and forced to wait about an hour for a replacement. Never again. Never again.

I’m no longer a big fan of this location. Horrendous customer service.
I showed up for my confirmed reservation and was told «we have no cars available». WTF does the word «reservation» mean? It obviously doesn’t mean «confirmed service» to Hertz. Clearly Hertz has been taking customer service lessons from Metro: «It doesn’t really matter whether we provide the service we’re advertising because we just can’t be bothered to give a sh*t.»
Well, if I feel like it (unlikely), I MIGHT be your customer again in the future. Dear Hertz CEO: here’s my 5-​Star Gold Plus card back — I’m through with being loyal and I am not putting up with ignored reservations ever again.

Service was TERRIBLE. WHen the car they rented us broke down after one hour. They had no cars to replace it with. They didn’t have any cars in any surrounding locations, and they were very unhelpful. We had to go to another rental company just so we could leave for our trip on time. TERRIBLE AWEFUL NEVER AGAIN.

Update: new staff have turned this place around. Early closing hours on weekends still are a pain though. 12 noon is just getting a weekend day started!
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Always a total pain. Slow lines, always away from desk (1 attendant) and poor selection of cars.
Oh, and they close at 12 NOON on weekends — seriously.

I was in and out within 20 minutes. I didn’t have a reservation and i was using a check card. Lawrence hooked me up.