Integrated Dermatology of K Street

Dr, Chang needs to fire her billing company. They threatened me, as they have done with others in these reviews, with collection action even after bills had been paid. I spent too much time trying to resolve the problem, even after the billing agreed it was its error. Complaint to Dr. Chang’s office was sympathetic, insisted they would take care of it, but then I received a threatening letter for collection. Not worth the time and hassle of dealing with their incompetent billing partner and Dr. Chang’s inability to correct this issue when it’s happened too often with her patients.

I saw Victoria and she’s really great and helpful and I trust her judgment, but the disorganization of the office staff is unbelievably frustrating. I had an 8:00 appointment and waited for 45 minutes to then only talk to Victoria for 5 minutes. It was an incredibly frustrating experience.

Dr. Chang is pleasant and professional. She is definitely gifted at her craft. I highly recommend her.

This practice has really grown in the last years but now they emphasize volume over quality. I rarely see Dr. Chang anymore since it takes at least a month to even get an appointment. Allison, the Physician’s Assistant and the Victoria, the new Physician’s Assistant are both lovely and competent but the office staff seems a bit disorganized and I have zero confidence in them.
Examples: they overcharged my Flex card and didn’t send me the receipts of the transactions even though they say they would. The receipts were a mess when they eventually sent them to me that I ended up paying back my FSA since that was easier than trying to explain that they accidentally overcharged me then accidentally overcredited me. And they had the never to send me a bill for the WRONG AMOUNT. I just ignored them until my next appointment because I don’t trust anything the office staff tells me anymore.
Finally, my pharmacist has been trying to get them to send a prior authorization to my insurance company for 2 weeks, finally forcing me to call them myself and of course no one has called me back to explain why they couldn’t bother to respond to the pharmacist’s request. Also, I don’t even bother to learn anyone’s names because the faces change all the time except for the one rude person who seems to be the Office Manager. Oh, and they WILL charge you $ 50 for missing an appointment or not canceling in 48 hours.

It was awful. I should have read the reviews before scheduling an appointment. From start to finish I felt like I was rushing the wrong sorority house. I have never received such poor service ever from a physician’s office.
A dismissive ‘nurse?’ directed me to the exam room and told me to put my personal belongings on the green chair. I did just that and sat in the examination chair. She asked me a few questions, without giving eye contact, and was curt and disinterested. She filled out some paperwork, left the exam room — and slammed the door.
Ms. Bennis, the Physician Assistant, then entered the exam room, asked questions and was knowledgeable about my issue, and it was fine. She offered an immediate solution, I opted to make another appointment as I wanted to check with my insurance company first. We settled on scheduling another appointment. With that she filled out paperwork, handed it to me and then she and the nurse, quickly left the office. I was so uncomfortable and really felt as if I was a bother rather than a paying client.
I went to the designated check out counter and again no eye contact and was completely dismissed by this receptionist/​nurse/​what-​ever-​she-​is. Again it seemed as if the questions I asked about insurance and payment were irritating her. It was really unfortunate, I couldn’t believe that even the secretary taking payments was rude.
I paid the co-​pay without knowing the actual cost of the visit and got out of there. It seemed like asking for clarification was a hassle. This concerns me.
I felt terrible. Thankfully my issue isn’t critical. I can only image how one with cancer must feel.
I won’t go back.
Dr. Chang, I don’t know if you just don’t care about the way your patients are treated. Or if you aren’t able to find good employees. I’m curious. I was insulted and insignificant during this visit.

Dr. Chang is great. She is very nice and thorough and always addresses all of my questions about my skin. The office is very nice– always clean, efficient and organized. My favorite overall doctor experience in DC.

The BEST healthcare experience I have had. You will not find a more friendly and professional staff. Dr. Chang is friendly, knowledgable and extremely helpful. She has helped me solve a problem area that I’ve had for 4 years. I’ve been to 4 other Doctors. Dr. Chang solved it the first visit. I only wish she could be my M. D and Dentist as well.

Dr. Chang is incredible. She recognized my needs and my lifestyle and put me on a skin care regimen that has already made changes to my skin just a few days in! Her office was fantastic, inviting, and friendly. I called for an appointment in the morning, and was able to get scheduled same day. I can’t say enough wonderful things about Dr. Chang and her amazing team!

Integrated Dermatology of K Street– Amazing.
Allison Hydzik, the PA there is outstanding. She is so incredibly down to earth, kind and results driven. The entire team takes such good care of you while you are there. You really feel like that care about you and your needs. I walked away this morning smiling because of the awesome care I received. I cannot speak more highly of Allison and the excellence she, the doctors and the team provides. I cannot recommend them enough.

Integrated Dermatology is a popular dermatology center in a beautiful and modern space. I picked it because it is close to my office and also accepts my insurance. I have had several visits here for the same skin issue that I’ve suffered from for almost two years now.
The service here is quick, in a bad way. To the dermatologists and office staff, I’m just another sheep in the cattle, another person to check in and check out. All my visits have gone like this:
— I come in. I listen to the office staff talking about office gossip. I wait at least 15 minutes, no matter what time I arrive.
— I wait in the patient room. I wait again, at least another 10 minutes. The dermatologist’s assistant types while I talk for 5 minutes about why I’m here.
— I hear the dermatologist get briefed on my paperwork outside my door (i.e., they haven’t looked at my file at all.)
— The dermatologist talks to me for 5 minutes and leaves.
— The dermatologist assistant talks to me for another 5 minutes.
Whenever I am in a doctor’s office, whether it’s my primary care doctor, dermatologist, or dentist, I want to be in the care of someone who is genuinely concerned of my well-​being. You should too. Someone who will listen to your questions, sit down and really help you understand your ailments, and simply care about you. I did not feel that at Integrated Dermatology.

DO NOT COME HERE! As others have noted, Allison is great, but I am concerned and want to share my experience about the aftermath of being a patient here.
I had two small biopsies done on January 28, 2014 and was billed $ 119.59 after paying $ 35 towards the $ 154.59 I owed as a patient in the office on February 19, 2014. I received an explanation of benefits in March 2014 and a bill in March 2014.
I had moved in July 2014 and thought everything was squared away until I receive more correspondence about that $ 119.59 bill. Finally, in September 2014, I decided to call and figure out whether I had paid (I had not) and wanted to make things right and called the office in DC and then the company that deals with their billing in Florida. On September 5, 2014, I received a receipt by email and saw the posting to my credit card statement that I had paid.
Lo and behold, September 30, 2014, I receive another bill and yesterday, after I had just gotten home from an amazing trip that buoyed my spirits and waistline, I open mail from a debt collection agency saying I still owe Integrated Dermatology of K Street money.
So naturally, I go through the same process of tracking down my receipts, credit card statements, emails, and phone records to see whether I had paid or not and spent a few minutes on the phone with someone from the debt collection agency this morning only to be told I had to mail everything as proof; email is not an option.
I cannot believe how much time I have spent on paying for these tiny biopsies that took less than 10 minutes to remove. It certainly has me thinking twice of being a patient here again.
The whole financial thing is a big deal because when you’re applying for loans, renting, buying a house, getting a credit score, all your current and prior debts are taken into consideration. Since this was my one mistake (I always pay my credit card bills and rent in full on time), it’s cost me dearly.

My experience with Integrated Dermatology of K Street has been wonderful!
Allison — a PA — is very knowledgeable and easy to talk to. She was able to successfully address a long, on-​going problem. She explains things to patients in non-​medical terms while still treating you with respect.
I have also gone to Dr. Chang for mole removal and was very satisfied with the whole experience. The nurse who called with the lab results explained the results in a way that conveyed the seriousness but did not terrify me. Dr. Chang and her staff made the process as seamless as can be.
I highly recommend Dr. Chang, Allison, and the rest of the staff at Integrated Dermatology of K Street!

Idiots. I called this office and told them I had hives. I told them I’d already been to my primary for it, and needed to find the cause of them. During the call, I must’ve confirmed that I’d be able to get an allergy test 3x. The earliest appointment was 2 months away. 1 week before, I called to double check again. At least this person was smart enough to ask the PA. She stated they couldn’t help me — that all they could do was give me a cortisone shot. 1. Why was this appointment made in the first place? 2. Why would I wait 2 months for a cortisone shot when I could just go elsewhere? I will certainly never come to this office even when I need a dermatologist.

My experience in the office was good, but I have been calling for 10 days to get results from the biopsy they performed and to answer other concerns from the lump the procedure left on my face. I have left several messages and have not received any call back.
Getting through to a person is also difficult as the phone lines are frequently busy.
:(

Dr. Chang is lovely. She’s quick and always pleasant. The receptionists were nice and I never had to wait all that long for my appointment once I arrived.
I’ve changed dermatologists though because of their scheduling. You cannot get an appointment — unless you have an emergency — within six months. After my last visit, I scheduled my next check up for six months out (mid-​Sept) crossing my fingers that I wouldn’t have a conflict. I ended up with an immovable work meeting/​event the morning of my check up. I called three weeks before my appointment, as soon as I knew, to try and reschedule. They told me she could see me in February! Six months later. Give me a break. This is the second or third time it’s happened so I’m throwing in the towel.
She’s great — but she’s not THAT great. Unless you have a SUPER structured schedule where you know your hours schedule six months from now, I imagine you’ll face the same challenges.

I had a decent experience during the visit, though it felt quite rushed. The entire time with Dr. Mickle was about 5 minutes.
My complaint is that I was billed for something I would never have expected to be charged extra for. I had a ‘full body scan’ to look for any suspicious skin signs. That was as quick as can be. I asked the Doc to look at a small bump and he said that he could zap that quickly. I said ok, great, and it took all of 10 seconds to zap. 4 months later, I’m billed $ 100 for that zap, which was called «surgery» on the bill. Dr. Mickle never said my copay would not cover it.
Doctors should make it clear when something is over and above what’s covered by your copay. When I called to ask about this I got someone who clearly could not care less. She said I would be called back by billing but I never was. Very bad, unethical practice. I will be advertising my discontent with anyone I know who needs a dermatologist.

In my opinion, Dr. Chang is the best dermatologist in D.C. She’s warm, friendly, extraordinarily detailed oriented, and she knows her stuff.
She was very patient with my histrionics when I first came to her practice after I found a suspicious mole. She removed it on the spot and ensured me that it wouldn’t be anything to worry about (and it wasn’t). She also keeps my over-​30-​almost-​40 skin looking great.
Plus, she’s a dermatologist with beautiful skin who doesn’t look like a caricature who has experimented with every dermatologic product in existence on herself. If you’ve seen most cosmetic dermatologists, you know what I’m talking about.
I have also found the front desk to be very sweet and helpful, so the other reviewers’ negative experiences certainly don’t reflect my own.

If I could give Dr. Mickle and his office less than one star, I certainly would.
First I waited 30 minutes for my appointment (I was even early and had already filled out the necessary forms).
Then, I was taken back by a young guy, who proceeded to tell me they couldn’t actually do what I had scheduled the appointment for. He began to blame me, questioning whether or not I had actually told the correct information to the receptionists when scheduling. About 5 minutes later, I hear the guy degrading me to the doctor! Doctors and their staff should apparently be more aware that we can still what you say once you leave the patient room!
After waiting a further 30 minutes, Dr. Mickle came in and was arrogant, rude, and abrasive. He was unhelpful and said my procedure couldn’t be done that day at all. And that it had to be done at night (which I found out is only because he was unwilling to do it during the day). I left the office feeling like I had been treated as THE problem, rather than having an experience where I felt like the staff cared about me and the medical issue I was having. Even though Dr. Mickle did absolutely nothing but tell me how he couldn’t help me, I was still charged for the visit.
Hopefully the other doctors in the practice have bedside manner. It is obvious that Dr. Mickle skipped that class in med school.

Dr. Chang is the best, I had a mole checked that she was worried about so she removed it on the spot — did a great job, and her staff was good about calling me as soon as the results came in. Also had a cyst removed with her office and it was quick/​painless. She was really funny about telling me to close my eyes during the procedure and then when I didn’t «No, really, you should». She was right, definitely made me less nervous,
Highly recommend, she’s really personal and professional and her office seems to run super smoothly.

Dr. Chang is fabulous and I really love her. I chose her based on N.S.‘s review (and thankfully, did not have any billing issues as she did) and am glad that I did. She is really outgoing and has beautiful skin, which is key for me in a dermatologist. Dr. Chang knew exactly what my skin issues were and made great recommendations for resolution of those issues. Though I cannot afford everything that she suggested, I now have something to save for.
I also really liked her assistant, Stacey, and the receptionist. The only person I was not too fond of was the check-​out associate, because she was not that friendly and she seemed a bit spacey. But I’ve already booked a follow-​up appointment and skin cancer check for the fall.