JW Marriott Washington, DC

Beware — overselling happens and the policy is cheap and inconvenient.
I booked the JW Marriott 1331 Pennsylvania for 2 nights. On checking in, I was told that they had «an oversold situation». Which meant I had to go to another Marriott hotel for the first night and then come back for the 2^nd night.
Meanwhile, 3 people behind me in line to check in, all got rooms. When I asked what was up with that, I was told that they all had checked in via the website earlier in the day. Yeah right — since when did the hotel industry become the airline industry? I must now check in online to secure a confirmed reservation? Also, the airline industry makes it voluntary for people to take the next flight. Here? No choice — despite being a long time member and having a confirmation number — there is no room at the inn.
I booked this hotel to be within walking distance of my meetings. They put me in the Marriott G’town. First, it’s not even in G’town — it is on 22^nd in a non-​descript business area (versus the Marriott 1331 Pennsylvania across from the White House and within walking distance of the business district). The hotel is run down, a low level Marriott — in no way equivalent of the hotel I booked. The facilities are in really bad shape, the service is not even on par with independent low end hotels. My view? An airconditioning unit that hums and rattles — get the picture?
Now I am faced with unpacking, packing, cabbing to meetings with luggage in hand, paying the costs of cabs, re-​checking into the hotel that I had confirmed reservations — unpacking again.
Marriott — you stunk it up on this one. All beware — you now must check-​in online well ahead of your physical «check-​in» — the downside of not doing that is you may end up at a random low end Marriott and play the check-​in, unpack, pack, check out, check in, unpack game. Good luck — you are better off at a competitor who doesn’t play games with customers.

I don’t know why the reviews are bad. my stay was very pleasant. The front desk lady mylene was super sweet and I was able to check in early. hotel room was very clean and kept up with the JW standards. Location was ideal if you would like to be close around the smithsonian and the White House. The elevator was different but I don’t think it’s bad. overall would come back and stay at this hotel.

Convenient location within easy walking distance of the many tourist sites, restaurants, cafes & subways.
Check in went smoothly. They booked us on a quiet floor with a great 2^nd floor view. The room was spacious with a love seat, bed & desk, TV.
The queen bed was super soft! I’ve never slept so well in my life! I guess I never knew what kind of bed works for me, but now I know! I slept like a baby.
We didn’t run into any trouble or hiccups during our one night stay.
At check out, they didn’t give us a receipt, so make sure to ask for one so that you know for sure what you’re charged for!
It’s definitely a pricey place to stay at, but then again, it’s right across from the White House!

A return trip after a 2 year hiatus. In that time, they have updated the rooms. And for the most part better. Décor is certainly more modern and fresher. They can’t change the size of the rooms. Since I met a friend who is a Marriott rewards member, we were able to get a room on the concierge floor. And my request for a quiet location for the room was granted and we were far away from any real possible noise. Which was really nice.
Having the ability during the week to hit the concierge room was a nice benefit. They serve a full and hot breakfast during the week, and snacks and desserts at night.
Pretty much all of the other things in my prior review stand. I would only add that if we hadn’t gotten free wifi due to my friend’s rewards status, it would have been $ 13 a day at a minimum. I really find this to be almost as ridiculous as the airlines charging for baggage. At the room rates that they charge, to nickel and dime for this is really stupid. A last point, there are no hooks in the bathroom to hang up towels, which is really odd.

Beautiful hotel completely remodeled great location.
For a huge hotel inadequate food and beverage options. We tried the bar, service really slow, chases server for the check only to be given wrong one. Needed a flare gun to get the correct one. Sunday and bar is closed must open later. They have another tiny bar in their ONE restaurant, which is beat up and must not have seen any remodeling dollars. We sat at bar the one employee didn’t even acknowledge us, we waited just looking at dirty dishes littering the bar. He never came… we left. We shared our experience with the restaurant hostess but she was busy texting someone on her cell phone. I can only imagine her text, WHY DO PEOPLE STAY AT JW MARRIOTT or perhaps I HATE MY LAME JOB HERE.
JW is the top of the food chain in the Marriott world but very disappointing at this one.

Good place to stay. The staff was very good, I like my room and it was in a very convenient location.
i checked out 2 of the onsite restaurants and the fitness center and found everything to be more than satisfactory.
I would defiantly stay here again.

Stayed here on a recent business trip to see a coworker receive an award, Huge lobby –great for family or business get-​togethers where you may need somewhere to meet /​hang out as a larger group. In-​lobby bar as well as a Starbucks. Great location — a mere walking distance from all of the historical monuments and such. This was a really, really nice hotel and we enjoyed our stay here.

This is a nice hotel, but not a bargain. I come here every year for a meeting. Usually, the beds are good. This year, I got the sitting room of a suite with a pull-​out king bed. That was not terrible, but not particularly comfortable either. The room is noisy, especially from the «real» room next door.
The room service is good.
The wifi is crap and very expensive.
Maid service ok – did not replace coffee.
Elevators — slow and unusual system I’ve only previously seen on much bigger hotels.
Location is great and not too far from Metro Center

I got a great price on the room because they were host hotel for Avon 39 and I was a participant. It was wonderful of them to help sponsor the event.
Great room and nicely appointed. Very comfy bed. Wonderful lobby and of course an outstanding location
From previous reviews, I knew what to expect from room service (i.e. «take out» feel). Food was very tasty and plastic ware was high quality (for plastic ware). However, I was disappointed that the «Turkey BLT» had no bacon. I interpreted the name to mean BLT with addition of turkey. If the intent is BLT with turkey instead of bacon than perhaps changing name to «TLT» would be better or add bacon to avoid diner disappointment. I also had the chef’s signature fried chicken sandwich and mini chocolate cake. I would order those again. I really enjoyed the fresh potato chips.

Great location to walk DC and service from the first contact pulling in to unload family of 5 and bags was top notch. Rooms were clean designed well and comfortable. Pool and gym were also spacious, clean and in great condition. The cost is for wonderful service, location in the city and clean, fresh rooms. Would think at this point we could have free Wifi for the cost of the room
Would stay there again and recomend to friends.

My family (myself, wife, two teenage boys) just spent a week at this hotel. It was fantastic. The hotel is beautiful and the staff was excellent.
I was particularly impressed by Brendyn during our check in. He was friendly and helpful and got us to our room quickly. About 5 minutes after we got to our room, he called and told us a much larger room was opening up the next day and we could have it if we wanted it. With two boys, we jumped at the chance and Brendyn handled the transition for us the next day. On his own initiative, Brendyn made a huge difference in how much we enjoyed our stay in DC. The new room was huge, beautiful and spotless. His thoughtfulness was much appreciated.
This hotel is in the middle of everything and is walking distance to everywhere. The only small nitpick is it would be great if there were more desserts offered in the Concierge lounge (like I said, this is very minor). Desserts would be served and then run out very quickly… then they relied on cookies as consolation prizes. If you weren’t there right when dessert started you were usually out of luck.
A superb hotel that we will absolutely return to if we find ourselves in D.C. again. Brendyn really helped make our week, and again, his thoughtfulness was much appreciated. A fantastic hotel.

Stayed in this JW first time. Amazing to see this is just a block away from the White House & other monuments. Great place to stay as a weekend getaway!

I travel to the J.W. Marriot at least once a year. It is an outstanding hotel just a few blocks from the White House. The hotel is exceptional. It has several restaurants, an upscale lounge, and a Starbucks.
The rooms were just modernized. All amenities are upscale, contemporary and clean.
Room Service is provided by the «Market.» The Market provides scrumptious breakfast, soups, salads, sandwiches and entrees in a European style. Food is delivered in boxes and containers in a shopping bag — I love it. It is much more fun and practical than formal tray service.
If a guest wants to sit formally, there are restaurants in the hotel that offer a more formal setting. The Market food is reasonable with outstanding gourmet items.

DC is an expensive town overall. Thanks goodness this was a work trip because this hotel wasn’t cheap. The best thing about the place was the location. Being a couple blocks from the White House is extremely convenient and that’s why it costs what it costs. At over 4 bills a night though I have to scratch my head like, really? Reason I say this is, at that price there should be some automatics thrown in, the number one being wifi. That was another 13 dollars and some change, per day! Yikes. All in all though the JW isn’t bad. The service was great and as I said, we were right in the area you want to be in for Washington, DC. The rooms were clean and sufficiently stocked with the goods you need in a hotel room, except wifi… I would stay agin if the opportunity came. Just hopefully it we could get a deal of some sort.

JW Marriott treated me very well. Set me up with a wonderful corner room overlooking the Washington Monument and WH. Here for CPAC and they welcomed me with open arms.
Concierge is good, although I’ve had better. But the room was very comfortable and a great place to recharge before saving our country!

Perfect location, lovely rooms, Starbucks in the lobby. Really is a good hotel for DC visitors. This isn’t my favorite JW Marriott though (Star Pass Tucson is the best in the fleet) The door staff is a sheer delight. They are amazing with directions and information. I also really appreciate that they seemed to care about my safety. When I went for runs they asked how long I’d be gone and welcomed me back. I appreciate that they were looking out for me.
JW Marriott is a nickle and dime operation. If all you plan to do is sleep, no worries. The rooms are nicely appointed and have the best pillows around. The housekeeping staff is wonderful. I wouldn’t say it’s the best choice for light sleepers, you can hear hall noise and neighbors on both sides and above. Bring earplugs to sleep. My biggest gripe is that absolutely everything besides the room is an up-​charge. Breakfast is $ 23, luckily there is a Starbucks that I went to and there are some shops nearby you can get odds and ends to keep in the room, there is a small refrigerator. Of course they offer room service, but mostly it’s sandwiches and salads, not real meals. Internet in the room is an up-​charge and while there is a computer in the lobby to print your boarding pass, you have to pay to use internet at the business center as well. Wifi is free in the lobby. I was there for business and would have appreciated paying a flat fee to be able to actually accomplish business.

One of the nicer Marriott offerings in the DC area.
Pro’s:
+ location — hands down one of the best things that this hotel has going for it. You are 3 blocks from many of the sites, restaurants, and Metro station.
+ Wifi– strong connection. Free in the lobby, but costly if you have to pay, see cons
+ Starbucks– there’s a full Starbucks in the lobby one on the corner, and soon to be another one about half a block away
+ décor– rooms have recently been updated to a more modern look.
+Concierge Lounge– they have one and it is nice when it is open during the weekdays. See cons
+elevators– a a little odd at first but a neat feature. There are keypads that you enter you floor and then you are assigned an elevator to use. The elevator itself doesn’t have any floor buttons
+ Gym/​Pool/​whirlpool– nice size on all with the pool having late hours, until 11 pm, but see cons
+Shower– decent shower head height and water pressure
+ Room– depending on your location, you can have a really nice view along Pennsylvania Ave
Con’s
— Wifi– for the standard rate, you are looking at ~15 /​day and more for high speed.
— whirlpool– the timer that controlled the jets were broken at the time of my visit
–Concierge Lounge– this is more of a business hotel, so the hours are geared towards that. It is closed on the weekend, however, they compensated via points for closure.

While the location, façade and interior matches the expectation of a flagship Marriott property, the soul of this hotel is nowhere near that.
Unfortunately I learned the management and staff believe their greatest value add is solely their location. And once you believe that, mediocrity follows.
With DC transportation and Über, location can become less important. Choose somewhere where management is more hungry.
Background: I brought my daughter here for a daddy daughter special trip before she starts school again. We were so disappointed with almost every aspect of our experience. They couldn’t even get cookies and milk right on or last night there.

Really great location. We walked the ½ mile to Chinatown for dinner several nights, and located less than 1 mile from the National Mall, we reached the Smithsonian and White House very easily. Really close to the metro, so very easy to reach from Reagan.
The gym is really nice — ton of equipment, and going down each morning, there was cold water, apples and plenty of towels.
The bed were really comfy, and the room was clean. I worked from the room while my hubby attended a week-​long conference. Thankfully the conference rate included the internet, because I really hate when upscale hotels charge you. The vending machine was limited so lunch options include the café across the street or walking ~½ mile to the nearest CVS to stock up on snacks for the minifridge. Didn’t try the lobby Starbucks because it was sooo busy everyday, all day long.
The hotel held our bags our last day in a locked room so we could explore the city before our late-​night departure. I’d recommend for city trips due to the very convenient location.

«The Gold Standard» in hospitality, amenities, and dining. This particular location, and Marriott brand, makes me think back to stays at Ritz Carlton Hotels — where service is underlined. The refined, and simple sophistication of the JW Marriott Washington, DC., over several stays, earned family, friends, and myself it’s accolade.
It is located in the heart of the city’s downtown district, just steps from the historic White House and near the National Mall. Renovated guest rooms and suites, some with a walk-​on roof-​top or extensive balcony, boast luxury bedding and innovative plug-​In technology, as well as flat-​screen TVs and high-​speed Internet access. I have been fortunate in accommodations that feature breathtaking Washington, DC views.
Elsewhere in the hotel, a heated indoor pool, a whirlpool, and a fully-​equipped fitness center, as well as delightful dining at two on-​site restaurants. And I’m never far from my Tall Hot Blonde, yup, there is a full-​service Starbucks in the lobby.
William C., Assistant Front Desk Manager is the star and savior of service excellence. He, his Team, and Hotel Executives fulfill requests, within reason, without hesitation. One visit, my running nose was symptomatic of of a cold — soon hot house-​made chicken soup & crackers were sent to my suite: With a cheery note. William provides service beyond the supposing and always with a smile.
The J.W. Marriott is a grandiose hotel. And great overall.

Ein netter Empfang wurde mir bereitet.
Sehr freundliches Personal.
Ein schönes Eckzimmer mit Blick auf die wichtigen Sachen in DC.
Auch das kostenlose WLAN darf nicht muss erwähnt werden.
Die Zimmer sind sauber u geräumig vielleicht liegt dies auch an dem Eckzimmer.