Liberty Travel

Incredibly disappointed with the lack of customer service I have experienced with an agent at the Friendship Heights location. The agent I dealt with did not respond to emails or phone calls. Once I finally reached him via phone, I was promised quotes and they were never delivered. I suppose in the end, my internet research proved to be much more useful than the travel agent’s non-​existent support. I had assumed working with a travel agent would give me peace of mind while planning a large trip. I gave this person the benefit of the doubt (thinking perhaps he was working hard on helping with my request and planning the perfect trip), but in the end, I have realized I can plan a better trip without all of the hassles of waiting and being disappointed. I am very disappointed and will resort to internet research and the number 1 trip planner, Trip Advisor. I am also disappointed I wasted over an hour sitting with this person and actually thinking he cared about the perfect honeymoon I was trying to plan…

This was our first time using Liberty Travel and Nan put a bad taste in our mouths. Nan never suggested a payment plan for our trip and called the day before the final payment was due and stated we owed $ 10,000.00. His inability to follow up and communicate effectively made it more difficult then it had to be.
This was a family trip (for out-​of-​state members) to Jamaica. Family called to complain that Nan had them going to the wrong hotels, flights and dates and he would not follow up with them.
While on out trip we had a flight to another island and the flight was delayed until the following day. When we finally arrived, we contact Nan and requested that he contact the hotel to extend our stay since we arrived a day late. Nan stated he would either email or call me back. Of course we did NOT hear back from him (I did check my junk mail just in case). We had to ask the hotel to stay a day long and they were happy to accommodate us.
Bottom line after this experience, I will never go though this Liberty Travel again. We felt that I would have done a better job planning this trip ourself. We wish we could take his commission away, he did not earn it. We will NEVER work with Nan every again.

It’s all in the customer service. Some agents here have it, others do not. Liberty is a straight forward agency that basically just consolidates the same deals you would find online – no extra discounts, no extra costs. If you know what you’re looking for and have already price-​shopped online, I wouldn’t bother (unless you don’t want to hassle with making all of your own reservations).
I went looking for a non-​traditional vacation experience in the less-​traveled areas of Jamaica, with a few days at a canned resort just for the ease of it. Liberty told me honestly that the ‘off the beaten path” sorts of vacation packages are not their specialty, but Agnes took the time to walk me through dozens of properties, explain the nuances of different parts of the island, and make recommendations based on her visits. The girl is a pro and was incredibly friendly, patient, and professional. This is the sort of service you don’t find from booking online and the only true value-​added I see from a travel agent like Liberty.
Unfortunately, she was not in the office when I returned to follow up on her suggestions and I was able to see how unfriendly (dare I say rude) and less knowledgeable her colleagues could be (or ‘one colleague’, I should say). Had I started with this woman, I would have immediately found another travel agent or shucked it altogether and returned to Orbitz. However Agnes made the difference. I’ll be asking for her again by name if I ever choose to use Liberty again.