Lowe’s Home Improvement

Love this new location. Very clean inside. Staff were all friendly and very helpful. Aisles were clearly marked and items were neatly stored.

Stopped in today for the first time. Had an idea what i wanted but didn’t know exactly what tools and items I would purchase to execute the project… and Erin (floor associate) appears. He asked James to assist us but James was with another customer so we walked to another department hoping to return and get help from James. While in the other department, we saw Erin again, he asked if James took care of us. Erin walked with us back to his department and stayed with us the entire time going above and beyond making sure I was completely satisfied. He cut the right length of cable and made sure we had the correct tools to go with it.
Go to customer service counter and ask for Erin… he will make sure to get you what you need or find someone who will assist you.
Erin — Nice attitude and great customer service!!! Keep up the awesome work young man.

Great experience all the times we have been here so far. We bought our Christmas tree at this location. It’s clean, bright, and nicely laid out. Each time there has been impeccable customer service! Hopefully as it gets more popular and the corporate trainers start to leave that standard will be maintained. Will definitely be going here over the other local home improvement store!

I have never had such great customer service at a home-​improvement store. Every time I had a puzzled look on my face a person would be there to help me find what I needed. The lighting selection was great, they had a lot to choose from. A suggestion would be to increase tool availability for example they only had one band saw to choose. Very clean and the people were nice.

DC’s new Lowe’s is about nineteen billion jillion times better than the other local depot of home improvement. So, with unnamed other depot’s star rating falling in the deepest-​darkest-​soul-​sucking-​pits-​of-​hell category on Unilocal,I will happily round Lowe’s up to an even 4 stars.
From the perspective of a DIYer renovating a home in the District, Lowe’s selection of lighting, tile supplies, and kitchen materials was both stylish and affordable, and spot-​on with what one might need. The store layout is user friendly, with easy access to material samples and design ideas.
The staff is friendly and eager, albeit still getting their feet underneath them/​will never be as knowledgeable as a pro posted up at Frager’s on Capitol Hill. I was approached by a friendly face asking if I needed help finding anything, though he was not as well-​versed in product-​specific knowledge as he could have been.
BONUS! You can order anything online and they’ll have it ready for pickup in-​store by the time you arrive a few hours later. I imagine this will significantly decrease the breakup/​divorce rate of couples who routinely visit home improvement stores together.