Medics USA

I used to go to this location as my primary care doctor. I am switching, because I am horrified by the poor service I received from this location as a current patient. I’m a very healthy person and rarely get sick, but I recently came down with a pretty serious sinus infection that turned into potential bronchitis with shooting pains in my lungs every time I coughed. I was getting a bit concerned when the pains started, so I called Medics ahead of time to make sure I could come by to get checked out and was told to head over. After walking a mile in snow covered streets and crawling over two feet high snow banks to reach the clinic, I arrived an hour before close time and was turned away by the receptionist at the front desk. I was told they wouldn’t be taking any walk-​ins for the rest of the day and that if I wanted to be seen I should just go to the ER for my care. God forbid I get sick unexpectedly and need some care from my primary care doctor. I should just be using the ER for my primary care needs, because that makes great sense and is the most cost effective way for our medical system to treat non-​emergency illnesses. Needless to say, I will be taking my health needs elsewhere and you should too.

Very poor service. I called before coming in the snow for a really bad tooth ache. I asked if they took my insurance and she told me to come. When I get her (after paying for an über) the lady tells me she can’t see me be said they close at four and there’s a lot of people waiting (3). I explained that I called before I came and I wasn’t leaving until someone helped me. She decided to take me and the. Came back and says my insurance needs a referral (bull). I called my insurance company and they didn’t understand why since it was urgent care. Needless to say four more people walked In behind me and were told they could not be seen after they called and were given the ok to come. Very bad customer service

Medics USA is without a doubt the worst clinic experience I’ve had to date. I’ve used City MD in NYC and MedStar in DC previously.
I came here for a simple prescription refill and made an early morning appointment on a weekday to avoid the wait. Even with an appointment at 9:30, I still waited nearly an hour to be taken into the back examination area.
The appointment portion was fairly straightforward. I saw Ashlyn Williams (nurse practitioner) and she seemed OK filling my prescriptions. However, today is 14 days after my appointment and I am still waiting on my medications. I have tried calling and emailing and have received the same general answer that they cannot do anything to expedite the process.
I find Medics USA to be highly unprofessional and should be avoided when possible. There are better clinic options in the area.

Zocdoc referred me here for my annual OB-​GYN screening. I wanted to like this place because it’s so close to where I live and to my pharmacy. I went and had my screening only to find out that they only prescribe birth control quarterly. So every 3 months the doctors office is supposed to call CVS with a new RX. WHO DOES THAT? It has made my life a living hell over the past year and I cannot wait for my next annual so I can switch and go to a real doctor’s office.
The doctor is supposed to renew my prescription quarterly — of course that NEVER happened on time. On top of that, the original doctor I saw last March left the place over the summer and did not notify me — how professional. So I’m left over the summer trying to get my next RX renewal and no one knows what to do. Now, in order to get my final refill I have to fax the new doctor my physical I received early last year. Hello — if I was healthy enough for the doctor to prescribe me this medication I’ve been using for 5 years, then please send the refill and be done with it. I’m never going back to this place again.

This place should be shut down. They are not helpful and mislead patients. They also overcharge so check your statement.

This is legitimately the worst doctor’s office I have EVER been to. If I could give this place a negative rating I would. I went to Medics USA once previously, had a terrible experience then, and came back only because it is unfortunately the closest doctor’s office location wise. I will not make this mistake again.
I had (have) a pretty serious injury, and it took them over a week to get back to me, just to refer me to yet another doctor. In the meantime, I got the run around every time I tried to check on my file, and never received a call or message from my doctor to update me on my xray results, even though I was promised to «receive one shortly» every time I called.
It takes forever to be seen, the place is pretty dingy, if you call you’ll be placed on hold for at least 10 minutes, and most importantly, care and follow up with patients is abysmal.
DO NOT GO HERE.

Horribly managed. I had to wait an hour and a half past my allotted appointment time, and in the time I was there I saw them turn away two patients who had appointments because they had overbooked them both!!! Stay far, far, far away. Also, I saw a PA instead of a doctor which I didn’t know was going to happen. It’s fine, but they should warn you about that.

I’ve continued using Medics due to the convenience. I’ve gone various times with no problems, which is why I’m giving two stars for this update rather than one. Also, the staff is generally friendly, at least. At least.
But boy do those negatives really cut the positives. Two things in particular to report in this update: Billing and pain meds.
In Fall 2014 I went for a couple of particular vaccines, one of which was the flu vaccine. Just the regular flu vaccine. Nothing special. I have insurance. The flu vaccine is of course covered. But no, they said that they didn’t think that my insurance covered it. Huh? Long story short, I went ahead and got and paid for it and figured I’d deal with reimbursements later. And man did it take forever and repeated phone calls before they would finally see that – yes – my insurance covers both of these vaccines. Unbelievable how long over a few phone calls (and like most of us, I work during the business day, I don’t have time for this!) it took to get them to see this and fix it.
Next – September 2015, suffering from a pinched nerve, I went in and was formally diagnosed and was prescribed 5 days of Vicodin to start with. However, the dosage was inadequate and the nurse the following day agreed to allow me more and she provided me with a supplementary prescription. I began using more of the original batch of pills.
When I went in to get the supplementary prescription filled, to begin within that first 5-​day period from the original prescription, the pharmacy told me that they were unable to fill it yet due to government control of Vicodin, as the original 5 days had not yet elapsed. Let me say, I totally get this. I get that Vicodin is tricky and that they need to be sure that people aren’t abusing it.
But here’s the problem. The pharmacy said they’d need to speak to the prescribing nurse, but she was unavailable and I was told would be unavailable for a few days. But that’s why there’s the supervisory physician. But he was of no real help. I’ll spare him from providing his name here, though I have no reason to. The pharmacy spoke to him and I spoke to him and I explained the two prescriptions that he could see in front of him: Jennifer gave the original but it was inadequate and she had me up the dosage, which I’d already been doing, and I was just about to run out of those original pills. He can see for himself that she raised the dosage, which I now needed because I was hours away from running out. First he said that I’d just have to speak to the nurse again in a few days when she’s back in.
WHAT!!!
More – I spoke to him twice within 20 minutes on ⁹⁄₂₀ and he told me the latter time that he’d call the pharmacist back right away, «I’ll try.» HE NEVER CALLED.
Obviously these were prescribed for a reason, what kind of doctor sees that a patient WAS ALREADY PRESCRIBED Vicodin (I’m not some addict trying to b.s. someone into giving me an illegitimate prescription), and is so unwilling to help him to get it filled and tell him that he can get it a few days after he will have run out of his original pills?
I had to lower my dosage from what the nurse had prescribed, to get me through the next morning. I then had to call the office throughout the next day and then FINALLY the farce of a doctor cleared it up right before the pharmacy was about to close and I had to get there quickly from work.
Who messes around with a patient’s pain management???
The local market is in need of a competent operation to compete with Medics. I know many people who use then out of convenience but EVERYONE HATES THEM.

I scheduled a physical exam for work. They were easy to get to and I was able to get a fairly quick appointment. The staff is nice and tries to make the visit pleasant. However, the doctor was very short and didn’t have very good bedside manners. I was willing to big ore that until a few days later when I checked on my test results I found out that she didn’t order the correct blood work and she wanted me to come back. However, I had already left the state so that I could prepare to leave the country. Now I have to pay another doctor to complete the blood work. They weren’t even able to email me the forms with the test results that they had already received. There is a big gap of communication between doctors and staff. For this reason, I wouldn’t recommend this to anyone.

I’ve been coming to Medics USA for a year or so now, and can’t say that I’d loved the service, but I liked it enough.
But on a recent Sunday I woke up with a high fever, severe sore throat, and a host of other symptoms. I went to the Medics USA in the early afternoon hoping to see a doctor. I was greeted by a receptionist who took my ID, insurance card, and had me fill out paperwork.
I proceeded to wait for about 2 hours, in agony as my fever spiked and my throat made it harder to even drink water.
The receptionist then told me that they would be closing and that they would be unable to see me before they had to close. This was enraging since I was never warned about this when I came into the office 2 hours earlier. At that time they acted as if I would be seen. If I had known that there was a chance of not being seen, I would have not stayed and waited, I would have just gone to the ER (which I ultimately had to do anyway).
Piss poor customer service, is the bottom line. Look at the other reviews, see that my experience is not unique, and take your money elsewhere. After a year of mediocre service, and then this completely unprofessional experience I’m done with Medics USA.

Went back here two days ago for an unusual issue. I was seen quickly even with filing out new forms, and the Dr. surprised me with the knowledgeable questions regarding my issue and she had a sense of humor. They took blood and the guy did a great job, barely felt it.
The office was clean. I noticed I did get in before others who were there. I think if you have an appointment you might get seen much quicker. The portal with results is nice, but I’ve received 5 emails saying it’s been updated and it looks the same.

I would give this place ZERO STARS if I could. Incompetent staff. Slow service. No follow up. Waste of money and time!
The day I went for my visit, the front desk woman was over 45 minutes late! All the patient appointments backed up as we all waited in the waiting room for her arrival. I was told I had to pay upfront for a consultation which included an x-​ray and I’d receive results in 1 –2 days.
It took me over a week and a half to get X-​Ray results! I called several times but my calls and messages were never returned. Eventually I had to seek out other medical treatment for my injury in the meantime.
By the time someone called me with my results, I already had received and paid for treatment from another facility. Their customer service was completely unsympathetic and said that it didn’t matter it took so long since in the end I didn’t have a fracture anyways. Absolutely unacceptable way to treat a patient. I would never return here and put my health in their trust again.
I do NOT recommend.

Made an appointment thinking I would be seen by a doctor, but was seen by a physician assistant instead. The PA was and was unfamiliar with some common medical issues and didn’t ask any of the questions you would expect to be asked the first time seeing a new doctor.
One month later and some of my test results still have not been posted on their online portal.
I would not recommend this place if you’re looking for a primary care doctor.

Still waiting to be seen. Going into my second hour of waiting after being told there is an hour wait. I was told this was an Urgent Care facility. Honestly my wound has been healing while I’ve been waiting. If you are truly injured and in pain, go to a hospital in Argentina. You’ll be seen sooner than this place.

If you like waiting for an hour for your appointment and fill forms that you’ve already filled out the last time you came in, the. this is the place for you. Even if you arrive 10 minutes before your appointment, expect to wait more than 30 minutes, at least!

Five years ago I went here for strep throat. I was treated quickly and professionally and went back about six months later with a back problem. Both times I was treated by the same physician. As a transplant To DC, I did not have a primary care physician and asked if he took patients in this way. I have been going here ever since for my annual physical as well as the occasional «issue». My husband also goes, and we have recommended several friends as well. So far, everyone has been very pleased with the level of professionalism. Their newer online system is great for reordering scripts and such. Highly recommend.

1. Was not told I would not be seeing a doctor, but a physician assistant instead. Which is fine, but they should let you know.
2. Had to call 6 times in a day to get them to give me test results. Was on hold for a total of a hour waiting just to speak to the receptionist. Was told that the PA was too busy to review the results and get back to me (the test was done 48 hours earlier and they had the results all day).
3. Was not called with results, but instead received the results over email at 6:45PM (after finding out at 10AM that morning that the results were available) with no information other than to continue to taking the medicine I was on. When I replied with questions, received no response. So now I am googling trying to figure out what is going on.
I do not recommend this place at all. I should have listened to the other reviewers. No bueno. Not professional at all which is no good for a doctor’s office.

I have had 2 pleasant experiences with their PA– J. Csontos, at both Seven Corners and her DC offices. She is very friendly, and has a serious attention to detail. She explained every question I had, in detail and in lamen/​non-​medical terms… which is a huge PLUS! She was easy to make appointments with, and a short wait time. Thank you for helping my needs, and being on time! If you want a provider to care for your needs, please make an appointment with her! :)

I was pleasantly surprised by my visit to Medics USA. I went in with very low expectations, I didn’t really have an emergency but I am into between primary care doctors and had some sinus issues I needed checked out.
I called in the morning was able to get an appointment the same day in the early afternoon. I have never been to any doctor’s office no matter how nice or crappy and not had to wait past the time of my appointment, it just happens, doctor’s apparently have their own time and we all must work around it. They have a TV and plenty of magazines to help pass the time.
The front office staff was friendly, they welcomed me warmly, gave me the forms, took my co-​pay and at the end made sure my prescription went to the right pharmacy, couldn’t really ask for anything more.
Dr. Concepcion was really nice, warm, friendly with a good personality. She asked me some questions, did a quick examination and was able to diagnose my issues. She recommended I see a specialist and gave me a prescription that would be helpful in the meantime. While I didn’t spend a great deal of time with her, she was still through in her process.
All in all I had a good experience here, they did all they could to be professional and helpful.

UrgentCare is not the appropriate title for this clinic. I don’t know much about the physicians here, but their staff could use some replacing — specifically the front desk ladies. It took them 45 min just to call insurance which was most of the wait.
I only came in for a ppd test and a shot and had to wait close to 2 hrs… and after I was finished they insisted I wait even longer, just to tell me I could leave, 20 min later.
I came back for the ppd reading and even that was a 30 min wait. There’s seriously no reason to come here for small or big emergencies.