Mervis Diamond Importers

Quality Selection and Superior Service — This is why Mervis stands out from its competitors.
I had the pleasure of purchasing from Deva Helmand and Ronnie Mervis. Deva was an excellent sales professional. She was the true diamond expert I expected to work with; she helped me narrow down multiple styles of rings and offered quite the experience selecting the perfect diamond. Between 2 – 3 visits, they were able to bring an additional selection of diamonds from their other locations for me to select from, and sourced the exact Tacori ring I had been eyeing on the web even though they did not have it in their window for sale. The selection process was comfortable and not once did I feel pressured to purchase. In fact, Deva and Mr. Mervis invited me to shop at their competitors so that I could see for myself that Mervis offered the superior selection.
They were absolutely right! I proposed while traveling throughout Spain and France in August 2015 and my fiancé could not be happier with her Tacori engagement ring. We will be back for the wedding bands soon! Aside from the Tacori ring and the superior and more brilliant diamonds at Mervis, it was the quality service and purchase experience that guaranteed us to be lifetime customers.
Thank You Deva and Ronnie!
Best,
Ramin & Eva

I bought my fiancée’s engagement ring at Mervis last year and have no regrets. While it’s cheaper to buy one at a chain store, for an important ring such as an engagement one, I highly recommend an independent diamond importer, such as Mervis. Their customer service is excellent and they give you all the information you need when deciding a purchase.

Not only is my high-​quality diamond sparkly and gorgeous, the customer service at Mervis is top notch. A professional, knowledgeable and friendly man named Dion helped me get the perfect fit. I will definitely be going back for the bands!

Maria was my salesperson. She provided excellent background on each ring and explained how the different settings and bands would look on my fiancé’s finger. I would highly recommend both Mervis and Maria! She clearly knows her stuff and is very helpful. She also did not apply pressure and was transparent about everything. She even showed me the diamond I was purchasing up close under the microscope and explained what to look for.

The staff at Mervis provided exceptional customer service for a task as daunting as engagement ring shopping. After looking at a few places in the area, we decided to go back to Mervis strictly because of their service. The no-​pressure, transparent, and informative environment made the experience much easier than I initially expected. If you are new and inexperienced customer (as I was), Mervis is a great place to start.

Mervis provided the superior customer service and attention that a man desires when wading into the world of engagement rings. Their thoughtful and friendly staff, specifically Brie Robbins and Sara Tosyali, worked with my schedule to set appointments, walked me through the purchasing process, and truthfully explained the benefits and concerns with different settings, metals, and stones. I had a hard deadline for arrival, and the two of them proactively updated me on the crafting and shipping status, and put me at ease that I would have the ring in hand when I needed it. They truly went above and beyond to educate me and ensure I was happy throughout the process. I got their name through a word of mouth recommendation, and I plan on continuing to pass their name and recommendation along whenever possible. The ring is pretty cool too, and my fiancé was blown away. Thank you Mervis, Brie and Sara.

So pleased! I took my engagement ring in on a Monday to be resized. I needed it sized down 1.25 sizes. I was nervous because it is a channel set ring and I have heard they are difficult to resize. I also had a general fear that my ring wouldn’t be safe wherever I took it to be resized. Well this place is safe. Very confused why anyone thinks two locked doors is a bad thing. As soon as I walked in Sara brought me to one of their beautiful rooms and took the time to size my finger perfectly. I was told it could take a week because of the channel setting but I got a call the very next day that it was ready! Best news ever. I am so happy with the result. The diamonds are all secure, there are no lines of any sort from resizing on the band itself and they clearly took the time to clean it. I will be back!

I bought my fiancé’s engagement ring at Mervis and they were fantastic –especially our salesperson, Brie.
Let me first be clear about the person behind this review — I would never have risked leaving this kind of investment up to an average jeweler. I spent several years saving hard-​earned dollars for my one opportunity to ask my fiancé’s hand in marriage, and more years were invested in terms of time and effort building our relationship. Simply put — we both deserved it to be just spectacular.
And spectacular is what Mervis does.
From day one, we were welcomed and I even began to feel part of the family in a way. I met the Mervis family, and they provided exactly the kind of service, expertise and comfort that I wanted in this buying experience. Brie followed up with me often and really made me feel like I made the perfect choice. It won’t be the cheapest ring you can find on the market, but if you truly value quality and experience, go to Mervis, because it is worth it.
If you are looking for any or all of the following from your jeweler, this is the place to go:
— quality service and products
— unsurpassed diamond expertise
— uncompromising attention to your own personal taste and detail
— great sales people (Brie is amazing)
— a jeweler who will become your partner for all your important life events
— buy back programs so you can easily upgrade over time
— genuinely fun and comfortable atmosphere
— value for your hard-​earned investment

My (now) fiancé and I went to Mervis to look at rings before our engagement so I could give him an idea of what kind of ring I preferred. I highly suggest making an appointment if you plan on going over the weekend because it can get busy.
Upon arrival we were greeted and sat in a private room. Elizabeth our consultant took the time to get to know us and to find out what I was looking for. She went above and beyond brining many variations in for viewing to illustrate my options. I actually ended up choosing a band/​setting she suggested because I liked it better than what I had originally envisioned.
A month later the exact ring I picked out ended up on my finger! I can’t wait to go back and pick out wedding bands!

After looking at engagement rings several times, I was ready to buy. I made an appointment with Dodi and received not one but two confirmation emails. On the day of – she didn’t show up. Needless to say, I’ll be going elsewhere.

I went shopping here for some jewelry for my S.O. I thought I should pop into Mervis since it was between two of the stores I was looking into, but I was sadly disappointed with what they offer.
Firstly, the selection here is minimal. They tell you there’s more in the back, but I can’t imagine it’s more impressive than what they have up front — and are there any other settings? Yet to be determined.
What really turned me off to Mervis was the suggestion that the saleslady made to me; she told me they have a program by which they sell diamonds that you «can afford», and then as you pay the stone off, you can upgrade to a larger stone «for the difference».
I’m not sure if the sales lady was making an assumption about me based on my age or appearance, but the underlying message was this — «It is likely that you cannot afford the stones we have here, but we’ll cut you a deal and give you something small until your salary increases and you can afford something nicer.»
What an insulting experience. I left as soon as I could politely extricate myself.

I have so much to say about my experience at Mervis, I hardly know where to begin. I will come back and fill in this review as I have time. Initially, let me just give folks some practical advice. If you choose to shop at Mervis, make sure to shop around and compare the quality and price of what you are buying – make sure you are comparing apples-​to-​apples. Don’t take their representations at face value. Of course, you may not make it that far if you have a low threshold for condescending attitudes. I ultimately got a much better deal at a local jeweler on a 2.25 carat solitaire. More later. ..

Staff was friendly and very knowledgeable. They made me feel confident in my purchase, by explaining to me the different options for engagement rings and what everything meant. Also I feel as though when I pop the question, My girlfriend will Love the ring.

My husband and I had a great experience with Miriam. She worked with our budget, understood our style, and had that special sales person quality that makes you feel taken care of! I love how she anticipated a number of desires and needs without us asking. Mervis seems to be a good retailer for budgets in between cheap and super expensive with a range of options. Good quality and service.

This place definitely takes customer service to a great level but their selection of diamonds and settings is lacking. They are somewhat more expensive than other stores so do your research. I went here after getting a quote on a setting. When their setting was 1k more expensive I asked why and the representative basically tried to bash the other setting as low quality and scare me away from it. Bad business.

I went to Mervis to upgrade my diamond form a 1.75 to a 2.75 carat. I worked with Becky the manager. My cureent diamond is a H Vs2 round stone. She brought me two stones. She said one was 2.5 H and and one was 2.5 J color. I couldn’t tell the differnce and either could my daughter who was with me shopping for an engagement ring. It seemed strange as there should be a noticable difference between the two. She was pushing the J since it was cheaper and not noticably different from the H.
I then went to Charleston Alexander in VA and looked at an H and a J color round diamond. The difference was unbelivably obvious. I realized she had to have shown me two J color diamonds but told me one was an H just so I would buy what she had in. Having purchased my original stone from them I was dissappointed in the deceit and very angry. I would NOT trust Mervis and would never buy anything from them again.

I purchased an engagement ring here. It was a great experience — it does help if you come with a sense of what you want, but the salespeople are great and I think their merchandise is the best in the area. Dodi was our salesperson and she was very helpful and even assisted in a surprise related to our engagement. I recommend the store enthusiastically.

A great jewelry store, no question about it. Very nice people, good selection, high quality offerings. I’d suggest you make an appointment before going in, especially on high traffic weekends (i.e., trunk shows, sale weekends). Even if you don’t make an appointment, they’ll do everything they can to see you as quickly as possible. Prices were a little higher than I wanted to pay, so we didn’t opt to get my wedding ring or my fiancé’s wedding ring here. That being said, they’re not out of the running for any future jewelry purchases.
They also have great radio commercials. Ronnie Mervis, hit me up sometime. We’ll have a nice long chat about lion, elephant, rhino, leopard, buffalo.

I recently got married and one of the things that helped make it special was Mervis Diamond and Emilie.
I had a very large group of girls with me to help pick out the perfect engagement ring for my girlfriend. We set aside two weekends to check out a few places to browse (first weekend) and purchase (second weekend). After stopping in 3 – 4 other jewlery stores which had mostly off the shelf rings that didnt really look appealing to our group one person suggested we head across the street to the Mervis in Vienna.
From the minute you enter the premises we were greeted by not one but four people offering to take our coats but also offered juice/​tea/​coffee. They inquired about what we were looking for and then escorted us to a glass enclosed room. From the minute we sat down we had a ton of information waiting for us to browse as they requested a diamond consultant to come help us. We only had waited about 5 minutes when Emilie came in and introduced herself to us and what she did at Mervis. She gave a detailed but brief background of her expertise and went to work helping us choose the perfect CUSTOM engagement ring.
Emilie took most of her day to sit with us as we were at the location 3−4+ hrs. We went through which type of band and what style we wanted (the platinum looks FANTASTIC BTW) and then we started to craft which style of diamond we wanted as the center piece. We found the perfect diamond but i still felt it needed one on each side to compliment so she had the great idea to add in 2 stones to each side. She sketched out a nice little diagram of how each stone would look on the band i chose and i was 100% happy. We went from off the shelf to something that was 100% ours and one of a kind.
Since the ring was 100% custom they gave me a figure of 4 – 6 weeks which i had no issues with as i wasnt planning of proposing till june. After 3 weeks i got a call from Emilie (not some machine) and she gave me the great news that it had come in and looked great. I took the short drive down to the Mervis store in Rockville with a friend of the soon to be fiancé and both of us were blown away with how beautiful the ring was. It was exactly how i wanted. When we went to pay they asked my form of payment (paid in full at the time of receipt) and had no issue taking a debit card for the purchase and everything went smoothly with as large of a purchase as it was (gotta brag a bit).
Proposed a month later and my now wife broke down in tears. She couldnt believe how gorgeous the ring was and how jealous most of her friends were. It really was the best experience a very nervous guy (Emilie probably knows me shaking) could have had. I was so happy with my first purchase with Mervis that my fiancé and I went back to Mervis and specifically Emilie for our purchase of our wedding bands. And as before everything went smooth as butter. Blown away again by the service.
Emilie — thank you for everything, you truly made our buying experience special.

I have to say our experience at Mervis was much better than the other reviews here. My fiancé began looking with Erica (who has since left the company) and he had nothing but praises to sing about her service and his overall experience. He had a strict price range (and now that we’re married and his debt is my debt, I’m glad he stuck to it) and I LOVE the ring and the setting.
When it came time to find his ring, we went back to Erica and she was very accommodating and even re-​arranged her Tysons/​DC days to meet with us when it was convenient. They were very helpful to me in selecting his band and when the one we ordered was returned too big, They sent the ring back and instead of cutting and sizing it, gave us a new ring entirely.
I routinely go to have my ring cleaned and the staff is always friendly and quick. I thoroughly enjoyed our Mervis experience and would recommend them to anyone.