Metro Labs LLC

As others have said this i a small cramped clinic in DC. The staff, while not outright rude to me were quite curt in their responses to my questions. Further the lady that was helping me seemed to refuse to speak above a whisper. The biggest complaint I have is the fact that the facility is quite dirty. Everywhere you look it’s evident that there has been no attempt to keep this environment the least bit clean. It also looks like no investment in infrastructure has been made in quite some time (if ever). The chairs in the waiting area are small, plastic, and uncomfortable. They could do with a few less chairs and upgrade to some padded chairs with cushions. In the restroom where you give your sample the knob for the hot water is completely missing. Therefore, when washing my hands I had to use exclusively cold water. I am genuinely concerned about how well such an environment could function as a lab without something getting contaminated. Would it kill them to purchase a vacuum? If your employer or perspective employer gives you any choice and you can go someplace else then you should do so. Run, don’t walk, away from Metro Labs.

This was a terribly run and unprofessional business. I am absolutely shocked that they are a DOE test collection facility. First, the phone protocol was appalling. A woman answered the phone casually and did not even identify herself as affiliated with the company. I had to ask for confirmation. Once you arrive, the tiny front part of the office does not look clean and it gets worse when you deal with the people who work there. I had to come in for a test collection for a federal government position and had all of my paperwork. First, the manager acted surprised as if he had never heard of what I needed before. Then the manager told me I had to pay a $ 15 collection fee. My prospective employer told me I did not have to pay for such tests and never in my career have I had to do so for such tests — the employer picks up the cost. I called my employer and they confirmed I did not have to pay and that the paperwork I had informed the company to bill them. I went back to explain this but the two female technicians flipped through my paperwork and I doubt they knew what to even look for. They then allowed me in the back of the tiny office to speak with the manager who knew I was there but kept me waiting as he chatted on the phone and tried (in vain) to login in to some website for an unrelated matter. He kept me waiting for over ten minutes with my employer’s HR on my mobile trying to get his attention to deal with the situation. I had direct sight to his emails on his computer screen and his login and password that he tried multiple times to type (very slowly) on his computer. Long before watching him, I had a strong feeling that this company couldn’t even tell you where the sky was and I lost all trust in their competence. I spoke with my HR representative right there in front of the (still typing and talking) manager and asked her to schedule me to go to another test collection site. I could not trust this company not to screw things up in some profound way. I walked out of there and no one stopped me or tried to speak to me or in any way indicate they cared. Terrible, terrible place. I cannot believe this is even a business.

If you want a quick test done, this is the place to go.
If you want a place to park, to not feel cramped, and have the workers know what they are doing this is not the place to go LOL.
I was told they needed to take a hair sample for a drug test. Hair test? How about a 500 hair test? The lady literally cut out a chunk of my hair and then combed my hair back over it and said «it’s good» LMAO!!! The hair will grow back but my perception of this place won’t.
They were all very nice.
Oh yea, there’s nowhere to park… I had to pay the BP Gas station $ 5 to let me park near their car bays. Apparently this is what they do for the Metro Lab customers!!!

3 stars for convenience. If you need things done quickly and swiftly this definitely a good place to go. Downside is that the customers service is pretty bad. The place is a little cramped but what can you expect for a little clinic in D.C.

Simply the most unprofessional, appalling experience of my life. I am absolutely shocked — I don’t even have enough words to express my disgust. I have dealt with many, many companies, many, many service representatives in my life. The good and the bad, but never anything that even remotely compares with Metro Lab. Horrific customer service. Appalling phone manners. Truly incompetent. I spent hours on the phone trying to get my blood specimen processed and get results. I even recorded one of the absolutely hilariously and disgustingly unprofessional, rude conversations. I don’t even know how to write succinctly about it, it was mind-​blowing.
Receptionists were awful, uneducated, zero phone manners, spoke to me in a way I’ve never been spoken to even by the worst phone representative of my life. The manager (?) was rude, clueless, contradicted himself, disorganized, told me conflicting information, kept me on hold while I listened to side conversations. Not one person I spoke to (and let me tell you there were many) had a firm grasp of the English language. They don’t appear to use a computer system, a filing system, anything. They have no idea where anything in their office (?) is located. I would hear the rep talking to coworkers «have you seen this paper? where is it?» Someone even said to me «what do you want from me?» when I asked if they were going to be able to locate my results.
Was put on hold for approximately 20 – 30 minutes per call. Sometimes hung up on. Not one person said «thank you for calling» or «thank you for your patience» or «we apologize» or «have a good day.» I mean not only were they not polite/​skilled in any type of human phone interaction, they were exceptionally rude, uneducated, disgusting people. People who should not have any interaction with the general public in any capacity. I don’t know how to emphasize this enough. Even the WORST cable/​cell phone company phone rep I’ve ever spoken to was a thousand times more pleasant and professional than any single person I interacted with at Metro Lab.
I was told my results were ready. Then not ready. Call back tomorrow. Yes they’re ready. No they’re not. Yes they are. Can you give me the results? «I don’t know where he put them.» When is he coming back? «I don’t know, call back later. He’ll be back when he gets back.» Then later: Who told you they’re ready? They’ll be ready when they are ready «don’t harrass me.» Then later: «the manager’s busy, call back tomorrow I guess.» «What do you want me to tell you they aren’t ready, how do I know when they will be ready?» «Why don’t you call back maybe tomorrow.»
They won’t let me cancel the charge because the test was already supposedly but it’s been two weeks, no contact, no test results. I cancelled my debit card (highly regretting using it rather than my credit card) and spoke to my bank about concerns of card fraud. Too late for them to get my money back from Metro Lab as they ensured they charged me day one. (Bank willing to refund, but I want my money back from the fraudulent business not my bank!). I’m terrified that they have my personal information at all.
I am contacting the Better Business Bureau and hoping to get one of the local news stations interested in investigating. I want to tell everyone I can about this experience. That’s how shocked and appalled I am by the whole thing.
Please, please find somewhere else, anywhere else, to handle your lab specimens. If Quest Diagnostics refers you to this — what I truly believe to be – a sham of a business operating without absolutely any professionalism (and I can’t imagine handling blood and urine specimens appropriately) — look elsewhere. Anywhere else would be better than having to deal with this «business.»
Mind-​blowing.

I had a very positive experience with Metro Lab. I came in on a Saturday and the two Nigerian ladies in the front quickly brought me back to attend to my drug test. I was in and out within 20 minutes. They were helpful and explained everything I needed to know.
I’m thankful Metro Lab provides the services they do in such a DC NW convenient location.

If i could have given no stars, I would have. I came in for my appointment for fingerprinting and was told that the machine was down. the ladies in the front office then ignored me and con’t to talk and laugh amongst themselves in their language I waited a few moments to see if they would say anything else. Eventually i asked what i should do, one handed me a card and then told me to call back and come back when the machine was up. Beyond rude! when I asked why i was not called/​emailed about the down equipment i was told that it is my responsibility to come in and do what is needed. I called MophoTrust and reported this location. MophoTrust checked and said that they had gotten no reports that the equipment was broken/​the system was done and say that they will now investigate. Totally infuriating and a total waste of my time experience.

I went to this office, because I needed a fingerprint test for employment, I have a pretty busy schedule working and studying,
I made the appoinment online with one week in advance, when I got there 40 minutes before my appoinment, to my surprise they just told me that the machine had not been working.
Do they have a phone?
Do they check the schedule?
They could have saved me some time if they had called me a let it me know.
I work in a Dental Office and we have a pretty hectic schedule, but We are really responsible, this office IS NOT.

A truly fraudulent business with rude and unhelpful service. The owner himself is probably the worst of all.
I came here with my team for mandatory drug screening as part of a US government security clearance procedure. We were not asked what specific service we wanted and were directed to do the test
We submitted the results and heard back that the letterhead on the results was not that of a SAMHSA approved agency. When I called the agency the owner yelled at me straight for 10 min and contradicted himself numerous times.
First he blamed me for requesting the wrong test («We always ask if you want a government or non government test»). When I told him no one asked us that question, he insisted we come back in and repay for the tests to be done. I told him it was a matter of time not money, he then said that they were not required to ask people who come in anything about the test they want. In fact, they were not required to do anything or offer any service. He was utterly unhelpful, rude beyond belief and I would never recommend anyone to come here for any services.
I have reported this uncommonly poor service to the BBB and will request their affiliation with SAMHSA to be evoked.