Northwest Sport&Health

I posted a negative review to this and other sport and health locations due to a negative experience with the owner of TNT which runs out of sport and health locations. While my negative experience with the owner of TNT still stands I wanted to post about sport and health’s reaction.
Upon seeing my reviews, the regional director of sport and health, Bill Bingo, reached out to me and asked me what happened. I gave him a very detailed record of my experience with TNT. The short story is after years of membership (and thousands of dollars spent) with TNT a very simple miscommunication resulted in me being charged for a session I thought I was not enrolled in. I was upset because all attempts to rectify the situation with the owner of TNT, Maz, had gone ignored. I had not reached out directly to sport and health because even though TNT is run out of sport and health, they aren’t owned by sport and health. I thought that since TNT refused to help me, sport and health wouldn’t because they don’t own TNT. I was wrong.
Bill made things more than right. He listened to me, reached out to the owner of TNT and he was extremely nice about the whole thing. He understood the misunderstanding and how things had gotten mixed up and understood my frustration at TNT for not working with me to resolve a simple issue– and for straight up not responding to calls and emails. Although I didn’t not expect a refund from sport and health (since TNT is not owned by sport and health), he issued me a full refund without my asking. He told me to contact him if I ever wanted to give sport and health another try and assured me that the way the management of TNT responded is not the way sport and health would respond.
He went above and beyond to make the situation right. I enjoyed my membership at Sport and health only left because of the issue with TNT. Bill has made me want to give sport and health another chance. I can’t say enough good things about the way he handled a bad situation that he himself and sport and health were not responsible for. TNTs management should look to sport and health on how to resolve client issues in the future.
Bill bingo, thank you. Sport and health, thank you. I really appreciate that you proactively contacted me and more than made up for the misunderstanding with TNT.

The Gym Overall is Nice. But I do not like how they lower you with the free 3 day pass & when you get there they practically pressure you to join & constantly call. I ended up joining here & when I started working (in Crystal City) I notice it was a gym closer to my job I went to that location and was denied access to that gym because I didn’t have a certain type of membership. The guy at this location never once explained to me that there were different types of memberships. It’s over priced for this location & I shouldn’t be required to have a day pass for my guest in order to bring a friend with me if I’m paying over $ 50.00 a month. I can say that if you know you will not have the money on that exact date that THEY arranged for you, you can call and get an extension but, I would not recommend this gym to anyone it would be different if I was paying and getting my money’s worth but the price & the quality doesn’t add up in my book.

My husband and I have been attending this location for more than two years and we both love it! They may not have towel services but if you’re interested in getting a good workout, this is a great place. I love Garry’s classes on Monday, Wednesday in the evenings and Friday mornings and their yoga classes. My husband loves the spin classes (although the bikes are a bit outdated). Additionally, the staff is friendly and the place is clean!

Don’t join this gym if you want your gym to open when they say they will. This place is HORRIBLE about opening on time.
Always lots of empty promises about how they’re going to improve.

Ick! I hope you like other people’s sweat because there’s no towel service and the water fountains are no where to be found in the weights section.

I only tried a free guest-​pass for this gym but was not impressed. I am only in DC for a short-​term internship, so I couldn’t sign up for a year-​long membership. My max. budget for a gym was around 70 – 75 $ per month. The gym is about a 15 minutes walk from my place… I couldn’t find the price online, so I figured I’d call them to ask. I didn’t want to waste a 15 mins walk, chit-​chat with an employee, another 15 mins walk back home if it was over my budget!
So I call them… I say «Hi I’m sorry… I looked everywhere on your website but can’t seem to find the price info anywhere… I wanna know how much it is on a month-​by-​month basis, without a contract?»
The answer: «Oh, it’s normal that you couldn’t find it, we don’t put it online nor say it on the phone, we want you to come in person so you see the gym before we tell you the price».
Ooooook. I clearly explain to him that my max budget is 75 $/​month and that I am very strict about that, won’t go over, so I would appreciate knowing the price before so I can save myself the time if it’s over my budget! STILL REFUSES TO TELL ME. Jesus Christ. To me it’s just plainly disrespectful of a potential customer.
I ended up stopping there on my way to someplace else. Turns out it’s about 105 $/​month, which is way too expensive for me. The gym is very nice, there’s a pool and a lot of different machines, but I mostly do cardio, free weights and a couple of other things… I don’t need a sauna, a pool and 9 489 549 classes.
Also, the gym is in a basement, and I had no cellphone reception there, which would have annoyed me because I like watching Netflix during my cardio… I told them I was not interested at the end of my workout… that was 2 months ago and they still harass me by text/​email/​phone calls/​etc. –_​_​_​_​–
After reading all the reviews documenting the bad customer service and problems people have had ending their membership, I’m glad I didn’t sign up.

New, but cramped. The locker rooms are clean, the entrance is inviting, and the staff is friendly. However, when compared to the Bethesda, Tysons, Regency, and Rio sport & health locations, it doesn’t match up. It is much smaller than any of the others, there was no free parking, a cramped weight area, and low ceilings. I recommend either going to much nicer suburban locations or the slightly nicer Northwest location.

My husband and I have been members for about eight years and use the gym 2 – 3 times a week. It’s a great neighborhood place with a friendly, unpretentious vibe. We’ve been happy with the trainers and services we’ve used over the years and haven’t had any problems with overcrowding.

I just had to add a positive review as I have found the gym to be clean, friendly, well run and welcoming. The weight room isn’t small although I agree with other reviewers that having a group training down there is annoying as its not too big either. The two trainers I’ve worked with have both been great (I work in rehab and can say both were safe and knowledgable and motivating). I did have a contract problem with Sport and Health that wasn’t NW’s fault and once I’d sent an email in to the membership people I am very pleased to say that they called me within 4 hours and sorted it out to my satisfaction. The classes are good– I love BodyPump. Overall I’m very happy with the gym.

Let me start by saying that I have been part of Northwest Sports and Health for about 5 years and counting.
Their personalized customer service makes a huge difference (loving to be called by my name when I step inside the gym) and believe that from management to the cleaning staff are extremely friendly and kindhearted humans. The gym is always clean and all the trainers have a sense of respect and you can see the passion throw their eyes in everything they do. I have found myself been instructed by the trainers on how to do the right workouts. They are always caring and make you feel motivated (shout-​out to Reggie in the membership team).
Since my first year, I have been part of the Muscle-​Up Class with Gary and I must say that Gary has a great sense of humor which makes the sessions very entertained. I have learned the connection between mind and body during his cardio boosting class.
Having the opportunity to take 4 trial TNT classes with Chris was the best ever taken while been part of Sports & Health. His motivation kept the whole team awake and able to go further and meet the goals expected. Yes, TNT takes some space but thats what makes it special, the intervals taken place in various spots of the gyms are what makes it different and brings the spice on it. On each of the sessions you are surprised with a new workout to boost your endurance.
I also had the chance to be trained by Jack, whom interviewed me (same as Chris) to learn about my goals and health history prior the workout. He helped me find balance through my workouts, gave great advices on my running routine and other goals (maintain my desired weight while learning new lower body workouts to improve my physique).
Did I forget to add that they pleased their customers all the time, they always have an event going on, opening for guests to meet their recently renovated gym and always have goodies to brake the routine.
There’s always a lot of programs to keep your enthusiasm of coming to the gym. In fact, they have added more Zumba classes (even mid day) which would facilitate those that can’t make it to the classes in the afternoon.
There’s no excuse to workout here. They even have a Kidz Klub that you can have your child in good hands and content while you workout.
I believe I could go on for years talking about my experience at Northwest Sports and Health but is up to you to try it and see that they are completely different from all other gyms.
It satisfies me to be part of the 2013 Club of the Year and I’m sure this is just one of many to show the great customer service and professionalism that the staff possess.
Namaste!

We threw our son’s Football themed 8^th Birthday Party at Sport & Health Northwest in December 2013 and it was fantastic! Sarah Spence helped coordinate the entire party and did a wonderful job. Sarah helped us to get a trainer to lead the kids through Football «Training Camp» activities. My son’s favorite team is the Patriots, so every child received a Patriots Training Camp Badge, she got Patriot’s themed cups/​plates and napkins. They led the kids through exercises to learn how to get around a defender, to pass the ball, and even some strength training. We brought in some Tackle Buddies for the kids to tackle as well as a tarp with holes cut into it for the kids to work on their aim with the football. The kids had a great time, my son was so happy! I highly recommend working with Sarah & the staff at this Sport & Health for a birthday party.
Please note that we did a Soccer themed Birthday Party at Bethesda Sport & Health in 2012 which was a disaster, so we definitely have experienced the full range of service and can not say enough about how great Sport & Health Northwest is when it comes to hosting birthday parties.

Meh. I’ve never loved this gym. I joined after the Wsc in friendship closed, and there just were not many good options.
Pros: it’s clean.
Cons: where to start. The weight room is ridiculously small. And even smaller when they bring the TNT people down there. Can’t you keep them in a studio upstairs? They mostly use their body weight, bands and small weights, anyway. There’s 1 squat rack… and people curl in it. I cringe most of the time I see the trainers with their clients… although there are a few that looks moderately trust worthy. The staff has one or two professionally friendly people, but definitely a few that are overly friendly and honestly sort of annoying. You scan in my card, saying, «have a good workout,» is fine. Don’t use my name. It’s weird. Also, the air conditioning sucks in the summer, and the whole place has about 6 TVs, all in the cardio area.
All in all, most of the time I find myself hating it.

It’s a gym like any other, that’s not the problem. They have the worst customer service I have experienced in a long time and they definitely do not seek to make the customer happy. The membership personnel will smile and make you think they care, but then they don’t do anything and never follow-​up. They are not honest, fair, or reasonable, and for that reason alone I will never use this gym again. Make sure you read every last word of your contract, because they love to tell you the terms are one thing when in reality they are completely different (like «you’re contract is month-​to-​month and you can cancel at any time without fees», but when you go to cancel it will magically have changed to a term 12 month contract and you have to pay to cancel). Horrible, awful, they don’t care, it’s a waste of your money. Go to another gym, buyer beware.

Great customer service. Great management. Unfortunately it didn’t workout within my schedule. But I would recommend it.

There are shockingly few reviews post-​remodel, so I feel like I need to give my gym some kudos and write a review!
I’ve been going to this sport and health since early November 2011. I endured the remodel and the constantly changing class schedules at the end of 2011 and I’m so glad I did. I LOVE MY GYM. I have not had one – not ONE – poor experience with a staff member here. They are all incredibly friendly and helpful.
I’ve worked with trainers here, taken many a class (go Body Pump!), and now I do the TNT Fitness program (which i HIGHLY recommend – it is an amazing value and I have seen unbelievable results in my muscle tone). The gym is clean, well maintained and has the perfect amount of equipment – I never have to wait for the machine that I want, but the gym still feels busy.
I have a gym at work, and a gym in my apartment building. I joined using a groupon figuring I’d stick out the two months I paid for and then quit… well, it’s almost a year later and I literally will go out of my way to go to Sport & Health, even if working out at home or work would be more convenient. When I joined I was given a $ 49.99 a month rate – it has been beyond worth it. I’m interested to see if they try to raise my rate after my one year is up this November…
Seriously, these reviews highly underrate this location! Go S&H NW!

My gym needs are simple maybe that’s why I am rating this 4 stars. I need top of the line machines and lots of them so that I have muti training options and basic free weights. Need it to be open reasonably late. I have a Golds gym right across the street from my apartment with a sweet no contract deal via AAA but they just don’t have the breath and quality of equipment I want.
This place has them all. Clean, bright and has top of the line free motion and hammer strength machines. Plenty of free weights. Never been crowded although I do go late in the evening. Plenty of classes including Zumba, Spin, Mat Pilates, Yoga etc but I’m not into classes.
2 negatives:
–Air conditioning downstairs could be a little better.
–NO free parking until 6.30pm when the street meters are free or park at WFoods across the street and buy something to validate parking.
Like any gym. shop around and play hardball for the best deal.

I had originally written a bad review in Jan 2012 when they took the towels away. I was mad. Since then I have gotten over it. The whole attitude of the staff there has changed. They are all very nice.

I called several gyms in the area to get price quotes for a friend. This was the only gym that wouldn’t give a price quote over the phone. Pathetic.
The other reviews here confirm what I quickly deduced by phone: These folks can’t be trusted. Look elsewhere.

It’s a gym. There are machines, there are weights and there are classes. I have a few instructors that I think are better than average. My favorites are Philip for Spin, Jenny for Total Body Circuit and Gary for anything he teaches.
It’s 49 dollars per month, which isn’t bad for what you get. I don’t think the Tenley location is worth the extra 30 or 40 bucks a month, but if you want to swim or play racquetball then it’s for you.

I tried out a 2 week trial membership from 2÷22÷11 to ¾/​11, completing the onerous requirements in order to receive a refund if I was not satisfied (e.g. must come at least 6 times in those 2 weeks).
I was charged $ 74.95 on ²⁄₂₃ and then another $ 45.95 on ³⁄₂ but told by the general manager during my cancellation on ¾ that these charges would be refunded.
No refund as of ³⁄₃₁ so I emailed to ask them to remedy this situation. One week later and no response to my email or refund posted to my account.
I spoke to a co-​worker who was also a previous member and mentioned the same problem of a lot of hassle in terms of ending membership or getting a refund from the trial period. A look at these other Unilocal reviews brings that point home.