Palm Beach Tan

So I was kind of satisfied the first time I went, the girls working overthere are more or less helpul depending who is working even if they act like you’re supposed to know everything about tanning. but I went back this week for 4 free sessions supposedly for the free tan week from the 4^th to 10^th of January. I saw the promotion email pretty late so when I went to get my first session on the 8^th the employee at the front desk clearly told me that I could use the 3 other sessions even after the 10^th that I just needed to register for it BEFORE the 10^th. Today I call Palm beach Tan to know when my sessions would expire and a different employee told me that today is the last day so I explain to her what the other girl told me 2 days before and ask why she would tell me that and she’s like «I know we have a lot of new staff members» ok??! so meaning it’s okay for the employees to be incompetent? The girl I spoke with on the 8^th didn’t look new to me and she looked like she knew what she was doing. The person on the phone didn’t care at all and told me to call customer service. No money was involved but misleading and lying to your customers isn’t going to help your business. I was highly considering getting a membership but certainly not anymore after this very disappointing experience

Outrageously expensive for a spray tan/​Versa Spa. And I am not sure it works all that well either. I always ask for the highest level and it barely puts any color on me. I will stick to Body Bronze in Penn Quarter.

Terrible customer service: didn’t explain anything to me when purchasing a package, desk employee was very confused, and the manager was rude.

I am so BURNED that putting on clothes, rolling over in bed and just walking hurt.
I was told specifically and clearly that the machine would turn off by itself after 2 minutes, the girl at the front made a mistake and left me in there for FIVE MINUTES!
I blame myself, I knew it seemed way longer then 2 minutes and almost opened the door but it was my first time at Palm Beach Tan and thought that I would trust the professionals.
When I came out and asked the girl how long I had been in there she was like «oops, wow you were actually in there for 5… well…do you feel ok? If you feel ok then you are fine…» 2 – 3 hours later and since then I have been regretting going to Palm Beach Tan. I paid for a week of tanning but what am I supposed to do now that I am so burned up? It’s useless and would be incredibly painful to tan any more, my skin hates me.
Poor unprofessional customer service, do not trust them to do their jobs. I want my money back.

Really expensive for a regular tanning bed. For one session is 15 – 35 dollars. It’s bonkers. The website is very confusing about price structure. I don’t know if that’s intentional. Shop around. It’s a Jersey level experience with NY prices.

THIS PLACE IS A COMPLETE RIP OFF!!! I signed a 3 month contract about a year ago in which they gave me a specific date that was the last possible day I could tan before my membership ended– there was NEVER mention of having to call and cancel the membership. I just realized that they have been charging me $ 80/​month since then for a service I haven’t used. Trying to get through to customer service has been fruitless. THESE PEOPLE ARE SCAM ARTISTS!!! I am contacting the Better Business Bureau right now to file an official complaint. DO NOT USE THIS SALON.

They wanted $ 55 for a single VersaSpa spray tan. I walked out. It’s $ 18 at Relaxed Tans in Foggy Bottom, maybe $ 45 at the overpriced place in Dupont. Don’t waste your money.

I was drawn in by a 3-​month special, March-​May 2013, in the Falls Church salon, and found I had unwittingly signed up for a whole year, which they kept billing even though I SAID my May sunless tan would be my last one under that arrangement. They finally called me back and apologized, and I got a store credit.
Just be careful you’re not signing an on-​going contract if you don’t want one. The tanning experience itself was very good.

The customer sevice was consistently lousy & you get a free side order of rudeness. I’ve been an intermittent customer for the last few years but now I know that there is a much more customer friendly tanning place down the street. No more putting up with the blonde girl’s condescending attitude plus my new tanning place is nicer overall. Newer beds, better bulbs that give me a faster tan, well maintained machines that don’t break down like the ones at Palm beach tan. Yes, tanners, there are plenty of options in DC.

First spray tan I’ve ever had and I’m hooked, I can’t believe my skin looks so good and glowy especially considering how tired and pale I looked before I walked in.
Amy is amazing. She’s incredibly patient and explains everything in detail and is super nice/​polite. I felt comfortable doing the spray tan mainly due to her, and sure enough it didn’t turn me orange or look streaky! And the spray itself is quick and easy and only $ 20, I’m hooked!

When I look in the mirror and appear a bit pale, I’ll go to Palm Beach tan on Connecticut avenue. I’d guess that I’ve gone to Palm Beach tan about 10 – 12 times a year for the past 2 years. The primary reason I go to this tanning salon is because I can walk to it from my office. The simple truth is that I would rather drive and be inconvenienced in order to get to one of DCs many other tanning salons. Probably every single visit I have made to Palm Beach tan on Connecticut avenue has been a hassle. The girl who seems to be in charge, possibly a long time manager, Sara (h) is unprofessional, rude and makes frequent mistakes. For my most recent visit, I called ahead, spoke with Sarah and asked if there was any wait a particular sunbed. I explained that I was trying to determine if I should come over during my lunch hour or after work. Sarah said that the place was totally empty and that she did not anticipate a huge rush of customers. I promised to be right over and I ran across the street and was there is less than 5 minutes.
First, No one was at the desk. I could hear a voice in the back room. Clearly she was on her cell phone. She was laughing and talking about a night out last weekend. I waited and waited. I fumbled with my large key chain and even dropped it on the floor hoping that would get her attention. Nothing. After minute 5, I called out «hello, hello».
The response to that was her looking down the hall with a nasty roll of her eyes. She did NOT even end her call. She told the person on the other end «oh shit. can you hold on for a sec, I have a customer that’s been waiting».
There was no acknowledgement or «oh, I’m sorry» or «oh my gosh, how long have you been waiting.» She didn’t ever hang up.??
I said «Oh I just called about 10 minutes ago to see if there was a line for my bed».
She did not even look me in the eye. She looked at her screen and said «oh, you’ll have to wait. I have to clean it.» She was NOT happy that she had to keep her friend on the phone waiting and her expression & body language were loud and clear.
This is nothing new. For the the two years I’ve been tanning at Palm Beach tan, it has been the same consistently lousy customer service from the same worker. She has difficulty with simple accounting, too, but never expect her to apologize for charging you incorrectly!
I don’t think I’ve seen Sarah happy to assist me or anyone else for that matter. Other customers have noticed it, too and remarked on her.
I finally realized that there are plenty of tanning salons in DC. In fact, I found a better tanning salon right down the street from Palm Beach. Not only is the staff at the new tanning salon 100% nicer and more accommodating, they are actually friendly. The beds are really nice, too and the price is the same… except these girls know how to add and work a credit card machine.

Clean store, great location. Sarah is wonderful. Beds are nice quality! Price is high for memberships, but thats typical DC.

Best place to tan!!!

I would like to start out by stating that this location is conveniently located by a metro station. If you’re living in DC then you really shouldn’t be hopeful for a place is good parking. There are way too many ways to get there without a car for this to be something counted against the salon. The second most important thing about a tanning salon is the salon itself. This place is clean! The beds have proper replacement of bulbs and I’ve never found body marks from the tanner before me (Solar Planet you know your problems). Like all salons, I think the lotions are overpriced. However, Palm Beach does lessen the blow for its loyal customers. There have been a couple of members of the staff that have been great. Heather and Lauren aren’t there anymore, but they were great. Now, I really enjoy Sarah. She has never led me astray. Sarah understands my slow approach to increasing my time and she really listened when I told her I was looking for lotion without fragrance. Because she noticed how important that was to me she also suggested the Face Mate face wipes. I was actually quite worried about going back to a chain tanning salon but the Cleveland Park Palm Beach Tan has really helped me believe that chains can be personable too. I hope that you all give it a go and ask for Sarah!

Really bad customer service. I’ve been there twice and got signed up for a package accidentally (she told me the price was one thing and then charged me a different price, saying afterwards it was non-​refundable.) Because it was raining I ended up not using the spray tan, but she reassured me that it would be marked as un-​used when I came back. Surprise, surprise it wasn’t and I had to convince her I’d been there just a week before. I think the girl I’ve talked to is named Sarah – if you can avoid her I’d try to as she just seems really put out to be doing her job and has seriously f’ed up both times I’ve been in.

Heather is an amazing employee at this location. Great beds, great service!

LOVE this place! After being dissatisfied with the Solar Planet in Tenleytown (old beds, unhelpful employees) I decided to check this place out. All of the beds, including the lower priced ones, are top notch with brand new bulbs. With your package you get great discouts for upgrades and lotions as well as a free spray tan. When I went in the woman working was extremely friendly and helpful.

I had a great experience my first visit, and signed up as a monthly. The staff is very helpful, there’s no sales pressure, and the equipment is brand new. They have a parking lot in front. They really run a good business. Highly recommended.
If you go, go to their website first and print out the coupon for four free tans.
Pros: clean, easy parking, knowledgeable, long hours
Cons: The lamps are strong. Be careful not to get sunburned.