PNC Bank

This downtown DC location is pretty swank, spacious and modern! All glass and steel and shiny and new! So that covers the exterior façade and interior layout.
As for the service, very consistent with other branches I’ve been to in that you’re welcomed immediately upon entering with friendly customer-​oriented smiles and personal acknowledgement, which lends a nice genuine community-​like feel to the whole process, unlike a certain nameless, faceless, behemoth banking institution (ahem, Bank of America).
You can bank online, with a teller, at any of the available ATM machines, but can also receive personalized attentive service by any one of the available associates who are readily accessible by a mere glance and «help me» look in your eyes!
I was offered very personalized in-​person and email assistance, from start to finish by one of the teller supervisors on duty recently, who took the time to call around internally to help me track down a refund credit that I was unable to confirm on my own! They conveniently and fastidiously followed up with me later that same day to confirm I was indeed credited and offered to send me the specific statements reflecting all the details.
4 words: I’m glad I switched!

I love working with this branch. The people are incredibly friendly, but in a sincere and not overbearing way. The branch itself is wide open, clean, and has a very great atmosphere. The tellers are always interested in helping you or even just hearing about your day while they deposit your check for you. One of the most pleasant places to go on my list of errands. I wish I had opened my PNC account there instead of the branch closer to my home.