Roll’s Moving & Storage

BEWARE. I was a victim of this company’s shady practices yesterday (11/​22/​2014), and to protect yourself from getting trapped into overpaying, simply STAY AWAY from using them. I used the word «trap» on purpose, because they hide their true intent until you give them a signature. The quote you receive is on par enough with other moving companies, that it’s not worth the headache to use this crooked company. To move a 1 bedroom apartment in the past has averaged $ 500 – 550 (based on itemized receipts I have using 2 other companies in 7 years). My moves have averaged 4 ½ hours to complete. However, when using Rolls, (keeping in mind that I had actually broken down/​centralized the majority of furniture they had to move for easy access, AND thrown away large furniture pieces/​purged approx. ¹⁄₃ of my possessions) — they managed to extend my move to 7 hours and hand me a bill of $ 930.36. So, they moved a 1 bedroom apartment with significantly less than average items than what I have ever owned, for nearly $ 1,000 (double my quote)? RIGHT.
Well, luckily due to the nature of the business that I happen to be in, I KNOW BETTER. I don’t mind paying fairly for services rendered. I do mind being stolen from, under their «protection» of gaining my signature. Their shady and deceptive business practices make me more than wonder if they should remain licensed to operate a business. Further, with the array of protections that consumers have these days against companies like this, I plan on FULLY investigating what recourses I have regarding dealings with Roll’s Moving & Storage, Inc.
I’m saving the many photos I have, time lapse observations, historical, and current paperwork for my official filings; however, will gladly post all of it to Unilocal to help others out as I get thru the processes. I really hope the extra $ 330 was worth it to them .

** By the way, I don’t Unilocal often because if I have a problem with a company/​office/​service, I am very direct, and will contact them to complain and resolve the issue. In many cases, I call to also offer kudos for above and beyond service. Likewise In this case, I called Roll’s office (in front of the movers), and was yelled at for nearly the entire conversation — before I ended the call. I was the one who should’ve been yelling. But now that I see the precedent that Roll’s has set (seen in other reviews), it’s actually helped me remain calm; and will assist in other processes.
Updates to follow.

I utilized Roll’s Moving and Storage to move a third floor, one bed room apartment 675 sq. ft in size on 9÷14÷2015. The apartment community I resided in has no elevators. Because I understood that this would require a bit more effort, when I received the estimate I called to verify that all the details were known and were considered for the estimate. I called the number and I discussed these things on the phone with the representative named Dmitry prior to signing the agreement. I also expressed that the apartment I would be moving into has specific elevator reservation times and that I had a concern about the scheduling of my move and having to pay in case we arrived early but were unable to begin moving. Dmitry assured me that the estimate with the given information was correct. He also assured me that down time between my move and using the elevator in my new apartment, would not be charged. After reassurances I signed the agreement and submitted my deposit.
The following things occurred during my move:
1. I was told that idle time would, in fact be charged when I spoke with the lead mover. I was able to use the elevator early but the movers told me that I would be charged for the time even though I stated that the representative told me that I would not be.
2. I signed a materials waiver for if the movers had to pack or wrap anything. I signed it knowing that I had my own materials if anything need to be wrapped, including the plastic wrap for the queen sized mattress box spring and picture boxes for a television. I had two male family members present who could do these things if it was noted. These things were not noted. The movers wrapped my box spring in plastic wrap and my 30 inch television with pieces of cardboard and tape that they brought. I was charged $ 95 for these services and materials which I had on premises to use.
3. I hired three movers but one remained on the truck the entire time and another did not do much. There was also only one person moving things out of my apartment at a time. Several times during my move I observed two movers idling near the truck and not assisting in the move. I understand they had a system of one bringing things to the first landing and the second bringing things from the second landing to the ground floor. However, there were many times where there was one mover working and the others were doing nothing. Also, there were not many boxes to be moved, I spent the entirety of the previous day moving the majority of my boxes and valuables. All the movers had to move were 8 wardrobe boxes, furniture (the amount you fit in a 675 sq. ft apartment) and some small and medium boxes. No large boxes that required two people were required to be moved.
4. My new unit is seven miles from the old unit (Fairfax Corner on Monument Drive to Mosaic District in Virginia). It took the movers over an hour to travel these miles at a time when traffic was low (before noon). When the finally arrived I observed them eating food from a fast food restaurant which I assume they stopped to get. I was charged for this time.
5. My total cost from a $ 432 estimate was over $ 700. This, I find to be excessive based on the estimate and reassurances the representative gave me based on knowledge I provided.
6. My credit card and identity were not safe guarded by this business. Ten days later someone attempted to charge approximately $ 1000 on my credit card in the Laurel area. Being that the only authorized transaction on the card was from the moving company I find that if an employee was not directly responsible for the unauthorized charges, my information was not protected to safe guard against compromise and that information was able to be taken and used in a fraudulent manner. Documentation can be provided.

Friends, please share this post about this company whose owner and employees are nothing but a bunch of crooks. They really ripped me off. BEWARE!!!
This company is the WORST. On their website, they advertise no hidden fees, and no overtime. It sounded great, so I filled out an online form and received a free, online quote of $ 376 for three guys and a truck for three hours. The next day, I received a phone call from the owner, a man named Andrew (I later found out that was not his name) who told me that I needed to pay a $ 99 deposit to hold the three hour window I needed, and I would be expected to pay $ 276 after the move.
The truck and three semingly very nice young men (Shawn, John, and Gerrell) arrived 15 minutes early. They worked very fast during the first hour and a half, then two of them disappeared for 30 minutes and one sat down and waited for them to come back and finish moving. Gerrell, who sat for 30 minutes straight, talked non-​stop about how terrible his boss is and how he rips people off and how he is going to start his own company. I felt bad for them all because it seemed like they were being really mistreated by their boss. They really seemed like good kids, just a bit unprofessional. I asked Gerrell how old he was, and said, «25.» That explained it. They were just young and right out of college.
They FINALLY finish loading up my things and we drive less than a half mile to my new apartment home, and they unload a few boxes. Then, Gerrell brings me the bill of $ 607 and tells me that I was charged for the drive from their shop to my apartment, then to the new place, then also for the trip back to their shop! Plus, they wrapped some of my things (taped others, which left TERRIBLE tape marks on my antique furniture). They charged me hundreds of dollars for this and never told me about a fee until it was already done.
So, I call «Andrew» (his employees tell me that his name is actually Demetrius, and he’s from Russia — and Gerrell decided he would mock his boss’ accent nearly the entire move). «Andrew» turned into the rudest person, ever. He said that the reason I was disputing the charges is because I was poor and didn’t have the money, and that’s why I was moving into a one-​bedroom apartment.
He told me that if I didn’t pay the $ 607 bill, he would instruct his movers to stop unloading and take the rest of my belongngs (which still included all of my furniture) to a storage facility and I would be charged for the trip and a storage rental fee. The guys warned me not to argue with their boss, because when customers do that, he ends up charging them more, and then I would never get my stuff. «He’s an asshole, and a crook,» they kept saying.
I then discovered that one mover had broken my $ 300 sound bar, so I called «Andrew» back and he told me that it wasn’t his responsibility to pay for the damage because it was not wrapped.
I had to give these kids $ 500 in cash, on top of my $ 99 deposit, in order to get my things that were being held hostage.
After they left, as I unpacked, I discovered that many of my antique and crystal dishes had been broken from them slamming boxes down. Upon closer inspection, they put scratches in the hardwood floor and dented and scratched my antique furniture.
To make matters worse, two days later, they somehow, they charged my card $ 99, again!
So they got me for $ 700 total!!!
I texted Gerrell, notifying him that I was charged a second time and I planned to call the police. His reply: «Enjoy.» Whatever that means. (?!)
I have never encountered crooks like this in my life.
Whatever you do, DO NOT hire these guys. They are scam artists.

I wish I could give 0 stars. The first problem came when the movers arrived with a truck that would have been too small for a 1 BR house. After calling the owner, he said the only option was for us to pay hourly for them to make two trips! Unbelievable. Upon the first unload, many items were scratched, broken, or otherwise damaged. None of the boxes were labeled with where to go (they packed for us) and the boxes were from Home Depot. Very unprofessional. We then waited 3 hours while half of the crew returned to the house to load the rest of our things (the other half quickly finished putting together the furniture which had been moved on the first trip). Finally the crew returned… Without many of our items. We went back to the house to discover an entire car load of items they had simply not packed (we gave them our garage code so we did not have to drive back in rush hour). If that weren’t enough, one of the crew members got intoxicated or high later in the night and would not stop calling our number, to the point that we had to file a police report. Please do not use this company. They are not even BBB accredited anymore apparently. Total rip off, $ 500 more than quoted because of the double trip. No item inventory, no recourse for our damaged or broken items (they smashed our microwave and threw it away for instance). Terrible experience, glad the nightmare is finally over and we can just enjoy our new house.

We just used Roll’s Moving and Storage today and had a very good experience. They were scheduled to come between 8 and 9 am which they did. The head mover went over and explained the paperwork to me and made sure I understood. We were moving part of a house to a storage facility and part to our home. I was at the house we were moving out of, and watched as they CAREFULLY wrapped and taped each item of furniture and carefully lifted it onto the truck. My husband was at our house and accompanied them to the storage facility and he said they were very good. The entire move including a 20 mile drive on the Beltway from Falls Church, VA to Rockville, MD was completed in 3 hours. I have read the reviews here, but I can honestly say we had a very good experience with Roll’s Moving and Storage and would use them again.

I would give them zero stars if I could. I had a written estimate from them and confirmed the date/​time over the phone with them a second time.
Turns out, the company cancelled on me. They just decided by move was «too risky», but no one decided to call me to tell me that they had cancelled my scheduled time.
When I called, the guy was a complete ass to me and didn’t even apologize. I wouldn’t risk it unless you can afford to reschedule another company last minue.

Just wanted to provide an update to my original review with how Roll’s Moving replied to the complaint I filed with the Better Business Bureau. I think it sums up their level of professionalism. This is an exact copy and paste and that’s actually how he signed the response:
Here we go again… Movers did not touch your milk crate.
We moved only furniture and heavy boxes. Everything else was left in your apartment as you requested.
We are not going to compensate you for lost/​stolen items which we never transported.
Sincerely,
«Dumb and not helpful manager»

I have to start this review with a *sigh*. A long, deep, sigh.
Let’s see. How can I explain myself and be fair– from all angles here.
I don’t know if I should give this place 4 stars (for it gets the shit done) or 1 (for no, don’t).
What can I ask myself here.
Did they move the shit?
Ok, yes, the shit got moved.
Did they break any shit?
Why, yes, shit got broken.
Was the shit insured?
Yes, 60 cents to the pound. So for a thirteen hundred dollar piece of thirty pound equipment, you get. I don’t know how much back but we didn’t bother.
Why did the shit break?
It was an accident. Our move destination was very hard to move into. An old building with a small elevator.
Was the shit moved promptly?
Yes, as quick as you can move the shit while you’re taking turns taking breaks and smoking shit on the corner in front of rush hour traffic.
Did we tip for the shit?
Yes, we tipped.
Would I use these guys again?
GET FULL INSURANCE.
And then, yeah, ok.

I had a moving reservation with Rolls for 1pm yesterday. They kept pushing the time back but assured me 430 was the latest they would arrive. At 530 I called the office to inquire about a discounted rate since they were nearly 5 hours late. The guy started YELLING at me about how that’s the nature of the business and they don’t give discounts. I tried to explain 1 – 2 hrs I can understand, 5 hrs means I’ve lost my reservation for the freight elevator, loading dock and access to friends’ help. He said that’s not his responsibility. I said I’m going to write a terrible review. He told the movers, who’d finally just arrived, to not move me and drive away. And so they did. Incredible! No professionalism & I will be calling the Better Business Bureau after the holiday weekend. ZERO stars