S & E Appliance Repair

Called about the repair of a Kichen Aid integrated microwave and range hood. Range hood was not working. Nice service person came and removed microwave from wall, and said he would order the part. Two weeks later, no update on part. I called and they said a person would come to install part. Several days later, another service man arrived and after installing the part said that a further part was necessary. Another 10 days went by and no update. I called again and they said that the part was not available. Original service person came back and replaced microwave on wall and said there was no charge necessary. After he left, I noticed that the microwave hande was broken. One day later and the microwave no longer works. Now no functioning range hood AND no microwave!!! Haven’t bothered to call them to complain as the company is clearly hopeless.

I found this company in a booklet I received titled Five Star Rated by Home Services Review. I called about a simple front gasket repair for my LG front loader washing machine. When I asked for the price break down of the part vs. labor, I was told that he had to contact the technician to get that information. I found the information on my own. Originally they said they could pick up the part today and do the work tomorrow. When I quizzed them why they would charge $ 230 for labor for roughly one hour of work, since the part would only be $ 63 for a total bill of $ 295 and could they meet me in the middle since LG said they could do the work for roughly $ 214 all in but not until the day after, they said they would get back to me. When I called back to confirm they were coming the next day and to get an idea of what price they were willing to do it for — now the part was suddenly not available for two or more days. Oh, and at first they were going to send someone out today for $ 59 to tell me I needed a new gasket. I had to call them back and say, I know I need a gasket. Let’s save that trip and me $ 59. Apparently, if the consumer is savvy enough to do a little homework, they don’t want you as a customer. How they ended up in that 5 star booklet I have no idea!!! Maybe they buy their way into that???

Called on April 17^th, 2013 to schedule an appointment for a diagnostic on my non-​working ice maker and I set up an appointment for Friday, April 19^th, 2013. They gave me a time slot between 10am-​1pm. By noon, I hadn’t heard from them so I called to double check. The representative said the technician is on another call but would be there soon. Never heard back by 1p. Called again at 1p — same story. Had me waiting around all day and never showed up. On top of that, they quoted me a price for a diagnostic at $ 49 but changed it to $ 59 when they found out it was a Bosch. Already tried to rip me off before even seeing the refrigerator. I would avoid this company but maybe you’ll have better luck than me.