Safeway Food & Drug

Piss poor customer service 9 out of 10 ten times. It’s a crying shame when black people don’t want to be surrounded by other blacks… Like, really!?! It takes nothing to be kind. And if you can not provide an acceptable level of customer service, then maybe you’re in the wrong line of work!!! The one star was for the great price for my bottle of Manage Silk Blend! I didn’t even bother exchanging words with anyone at the store. I called the customer support service line and the District manager should be calling me back within hours. They would want to…

If the dirt, disorganization, small selection, and rotting produce don’t chase you away, the clientele will do it.
In line at the counter, I bumped into a couple’s cart. The man told me he was going to meet me outside, whup my ass, and break my nose. I asked the cashier to call security. When the guard showed up, he & the thug enjoyed 15 minutes of laughing, whooping it up, and male bonding.
By the way, I’m a 5“2″ 63 year old woman. REALLY threatening.

I’d give 0 stars if I could. This store needs to be shut down by the health department — the registers are always filthy and the prepared food section gross. That is more than made up for by the rotting produce and the snarky and lazy attitude of the incompetent employees. I would go on with the attributes of this store but why bother? This store is just a block away, but I walk or drive a mile out of my way to the infinitely better run Harris Teeter, and cannot wait until a grocery store opens at the Wharf. I lived in Foggy Bottom when TJ’s and Whole Foods opened and drove the Safeway there out of business, and won’t be surprised when the same thing happens here.

Stopped in to buy a cup of Starbucks coffee… Place smelled foul, waited in line while worker completed the call, all to receive the worst coffee from a Starbucks I had ever had! Bypass this spot!

I agree with all of the horrible comments below. The ONLY THING saving this store is that they have a pretty decent wine selection, believe it or not.
I’ve sent my comments through the Safeway website also. My next step is to contact the corporate office.
I’ve only lived in that neighborhood since 2007. Around that time, the store had been renovated and looked good. Now? The store is CONSISTENTLY filthy, there are never any hand baskets available and on a REGULAR basis there aren’t enough cashiers. With all of the people looking for work, I’m SURE that they can find people to hire!
It’s very sad that this is the grocery store available. Harris Teeter is better although sometimes their produce isn’t the greatest either.

Where is the negative stars!
I have been in D.C. for three weeks and learned unfortunately this is my «local» grocery store within distance for a person without a car — fail.
From the front door, through the aisles and up to the VERY LMITED amount of registers this has to be thee worse grocer in history. Why is there always a smell of angst in the air, who are there 4 security guards (hint hint*) and WTH is there no self check-​out or more cash registers opened? Like seriously not to stereotype but when certain dates hit the calendar it should be «all hands on deck» because those of us coming in for a simple item or two give this type of review. DO BETTER Safeway — there are some ppl out here who need the job, please open up more lines and get it together!

I absolutely hate coming here, however since it’s within walking distance to my house I patronize. The produce section has very unfresh fruits and vegetables. Lines are always ridiculously long and it’s not necessarily due to just the sheer volume of customers, but also from the rather slow cashiers (which will never be more than 3 it seems .) The store is ALWAYS filthy, and it’s sad. We don’t have anywhere to shop (with the exception of Giant located almost on the other side of S.E.) and must be subjected to such a shopping option. I cannot WAIT until they open the Walmart across the street, and I will never shop here again. One good thing about this place though is I guess due to discriminatory profiling or something but you can get Lamb and Oxtails cheaper here than at other places including other Safeways… I guess they don’t think that people in the hood eat such things or something…

this is so sad… it’s just really unfortunate to say the least that a grocery store like this even exists in Washington, D. C… The quality of the food is appalling… just about every piece of fruit I bought (both fresh and packaged) were rotten. What a waste. Safeway is really putting their name on the line running low quality stores such as this one… classic case of passive racism from a corporate chain… sad

Unfortunately this is my local Safeway! (Ugh) even tho Anacostia is changing I surely hope they improve this store! The selection is OK! But I find a lot of its out of stock! The workers are friendly but some can be really Ratchet! The bakery sucks! Over the years they have messed up a couple cakes I ordered! The lines are always long & the have a lot of registers but out of 10 maybe 4 open on a good day! They do have *riders* for people that do not have a car that will take you home for a fee! They suppose to accept what you offer, but some won’t so keep it fair when getting a ride with them!

This is the only place in the nabber hood to get grocery at any store. it only two block. but it has it you have to go down alway around just to get there. There a Starbuck in the store and Red Box in the front of the store. meat counter so so. TV dinner is hard to find when it ever in stock. After work and the weekend long line. It not like one in Arlington or bailey’s cross road.
I stop going and get my brother to get it.
I feel sorry for the worker over work and under payed.
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After yesterday a lot of the seafood was sold out. TV dinner are sold out. There are sim picking you can pick from. This location sad. Go to Harris Teeters in Potomac Ave area.
Harris Teeters Neighborhood Food & Pharmacy
1350 Potomac Ave S.E.
Washington, DC 20 003
(202) 543‑1040
Store Manager: Adam Warren/​James Smith
If you don’t drive take the 32 or the 34 bus line. Any question call (202) 537‑7000 or
.
Thank for reading. Don’t shop here at Safeway.

Adequate, well stocked. Customer service is good for southeast! Starbucks is good.

I’m new to the area, military, and after reading these reviews, expected bad service and a possible warzone. I went on a Sunday morning with my son, not that many people were there. The automatic doors open and a clean store greeted me. The stockers were out stocking shelves and if they were blocking the row, they were fast to move. I went up and down almost every aisle, no issues.
When I went to the register, I expected slow, tedious service but it was all good. I’m new to the «bring your own bag», the cashier was really helpful explaining that to me and explaining that I didn’t have to bag my own gorceries. WHen I went to walk out, the security was pleasant and said have a great day.
I ended up getting coffee before walking out and once again was met by good service. My coffee was hot and when I finally headed for the door, the security guy said bye… again. No issues in the parking lot either, I felt alright being there and would go back.
Me personally, I will not go during rush hour (right after work or Sunday evenings) and hopefully that keeps me from dealing with the torture.

WTF!!! Can this place be any slower. My ice melted before I could get to the register.

Decent selection and friendly staff but SLOW SLOW SLOW! Every time I go I want to yell, «Someone please open another line!» This is the only store with several express lines but every single one has a customer with a full cart.

Where do I begin! I hate this place, I always feel like someone is torturing me when I enter this store! A lot of the staff is friendly, if you can find them. They are WAY understaffed. I won’t address the «ghettoness’ of the clientele. I mean damn… just cause you live in ‘soufeast’ you don’t have to act like a hoodrat. Take pride in your hood, but that’s another topic outside of Unilocal.
Moving on… one thing I can say is that the produce section is always clean and often times fresh. Now, let me tell you why i give this place 1 star. The damn check-​outs. You always WAIT up in there. There is never enough check-​outs. It could be Thanksgiving week and they will have 3 lines open. Hence, where the torture part comes in.
If you must shop ‘over the bridge’, go to the Yes Market on Pennsylvania Ave. They have similar prices and you can shop in peace. They have a good (and cheap) wine selection, too ;)

The staff was friendly and helpful but there were not enough cashiers to handle the customers.
So I walked into the store and there were no customers anywhere except waiting in the 2 cashier lines that were checking out people. There were at least 60 people in the 2 open lines.
I hope that Safeway is listening as if this happens again I’m not going to continue shopping there.

I haven’t been to this safeway in a little over 6 months. The customer service is horrible, there are never enough check out lines available so the lines extend halfway down the grocery aisles, the produce doesn’t look fresh, and the store is always dirty.
My civic association met with Store Manager and their PR person to discuss the community concerns. We heard a lot of excuses and very few solutions. Nothing has improved since that meeting, so they lost me as a customer.

In one word, ghetto.
But its better than what it used to be.

This is one of the poorest examples of cutomer service of cleanliness or anything else that you would come to expect from a grocery store. It’s smelly, it’s dirty, it’s stocked with rotting fruit, meat and seafood.