Station House

Cannot wait to move out. All of the policies and strict rules as others have mentioned on here make it extremely inconvenient to live here, especially for a so called luxury apartment building and as compared to other places I’ve lived at. The concierge is used to insulate the leasing office from directly dealing with residents. My boyfriend and I have tried to talk directly with leasing office about issues like our water heater not working after multiple maintenance visits that didn’t fix the problem, holding a package at the front desk that was 57 lbs (just 7 over the 50 lb weight limit imposed by the apt or shipment is rejected), and hundreds of pepco bills sent to our mailbox under station houses account that we are STILL GETTING. We get no response to emails or a reply weeks later after multiple attempts, told that the person in charge is on a conference call or otherwise unavailable, or have had the concierge tell us that fair housing laws prohibit him or the leasing staff from helping residents out so as not to show favoritism to certain residents over others. That’s such bullshit– showing flexibility to accommodate residents does not in any way shape or form violate fair housing laws– give me a break. Moreover, I’ve tried to ask questions in person to leasing staff and have been told it is not their job to answer. And that is the theme of all of this– to station house it’s always someone else’s problem to fix, not theirs. Overall, the culture here is one of avoiding residents, poor customer service and bad attitudes amongst staff that are felt by residents. I’ve never lived in a place that had such poor customer service and unwillingness to help residents feel at home and work with their schedules. Rigid adherence to policies and job duties should not be paramount to the happiness of the residents. Those policies and job duties will mean nothing when there are no residents living here anymore. Station House needs to either be flexible with its policies to accommodate residents where possible or change the policies. Multiple people on this site have said the policies are too strict here– station house needs to respond to feedback! We’ve also asked that the concierge let people up the elevator so we don’t have to come down everytime we have a visitor or food delivery. Again we were told that was they’re policy and no changing of it despite feedback and complaints by residents. Were moving out as soon as our lease is up. This apartment is not worth the money– it’s not a luxury apartment.

Nice property, everything is up to date. Beautiful on the inside. The studio apts are a bit small, and by a bit I mean very small other than that everything looks great.

Great building. But good luck getting packages delivered.
Just moved in… First off, the building is very nice and has great amenities. The interior design is beautiful and top notch. And the staff is for the most part helpful and responsive.
Except that… Roseland, the management company (seems to be their first property in DC) has a policy that the front desk won’t accept any big packages (over 50 lbs OR over 24“x48″) without you being there all day long and waiting around to accept it (good luck getting UPS or USPS to have a specific delivery window). I was a little concerned when I read it in the contract, but was assured they would work with me. Well, turns out they refuse to be flexible. It seems they contract out all their concierge services rather than doing it in house (also a dubious practice), and have a limitation imposed by that contract. So, that’s that.
If you are running a luxury building targeted at busy urban professionals, it’s a major oversight to put in policies that waste their time for no good reason. And certainly not something similar management companies in DC like Bozzuto do. Are there other corner-​cutting management practices yet to be discovered? We shall see, but having two separate deliveries refused so far is not a good sign.

I’ve lived at Station House for 9 months and love it. Excellent staff & love the amenities. If any problems arise the staff goes above & beyond to expedite the problem. The special events are awesome. I really enjoy the football gatherings in the lounge area, the local restaurant demonstrations & wine tastings in the demo kitchen along with the holiday parties in the party room. I also like the fact Station House is only 4 train stops from my job in downtown DC. So convenient…

I’ve lived at station house for a little over 2 months now and I can say nothing, but great things about living here. To begin, when we were looking for a place to live the leasing department was outstanding. We could not make a decision on apartments and the staff patiently took us to see many different floor plans (many times over). The concerige is so friendly and welcoming, and the maintence is very quick to address any problems that we have had.
The look of the building is like no apartment I have ever seen before and the quality is superior to any other building.
The best part of the building is the amenties and the events put on for residents. There is everything from Monday Night Football watches to wine tasting events to cycling classes to charity events making sandiwches for a homeless shelter. They really do a great job of having something if not every week then every two weeks. It’s such a great way to meet more people in the building and get to know the surrounding area.
If you are looking for a place to not just live, but call home, you definitely want to check out stationhouse.

Great. Location.
Great. Property.
Love this place from top to bottom. Very responsible and responsive property managers.
Comes with everything a tenant could need. Gym, event planning, community out reach, and a ton of additional services.
I’ve looked at a number of properties in and around the NoMa area. This is the best location by far.

Not FiOS ready.
Common spaces have poor acoustics and are very loud with no sound barriers.
Strict rules.

Outstanding building with friendly staff. Awesome amenities: game room (pool table, foozball, skeeball, shuffleboard, ping pong), rooftop pool & Jacuzzi /​hot tub, grilling stations near pool, rooftop community gardens, rooftop dog run [ lots of stuff on the roofs :) ], large fitness center, outdoor areas for relaxing — also, I think an outdoor movie screen (but haven’t seen it in action yet).
Building has secure bicycle storage rooms, which are a plus, and working on finishing a bike maintenance room. Close to Metropolitan Branch Trail.
Nearby: H Street NE Corridor (west end) restaurants. Just a few blocks from Union Station /​metro. Grocery store a block or two away.
Fast response to maintenance requests. Social events. In all, a spectacular building.
Cons: Pool is pretty shallow (about 3 feet at the deep end). But still a great way to cool off on a hot summer day. Amenity areas are capped at 2 visitors at a time, but I hear that’s typical of most buildings (can also rent a party room, if have a large group).