The Regent

The apartments are great, and Mary at the front desk is fantastic, but with the building now ten years old it seems like more and more of the equipment is breaking down. In the past two weeks alone we’ve had one night with no heat (it’s central), one morning with only FREEZING cold water (for all 50 apartments in the building) and several mornings with barely lukewarm water. All that we took in stride, but now it’s Christmas Eve, and we’re going to be spending the 3-​day holiday weekend without an oven. No cookies, no turkey, no pies. The oven died last night at 7pm — started beeping incessantly and wouldn’t turn on. The manager sent a handyman this morning, and he said he’d have to order a new part on Monday. He said the management had extra ovens that could be swapped out, but that wouldn’t be possible until Monday either, unless we could persuade the manager it was urgent enough to send in another handyman to help, which was unlikely. «Check your handbook — being without an oven or a refrigerator/​freezer (!) is not considered urgent enough for weekend action, even if it’s a 3-​day holiday weekend.» We checked — it’s true. Tried to plead our case to the manager’s voice mail but he didn’t even call back. The lady at the front desk let us use a vacant apartment three floors down to cook a loaf of bread that we already had rising, which was greatly appreciated, but seriously… not the kind of Christmas spirit you’d expect for a $ 3500/​month 2BR, especially after last week’s freezing shower.

I’ve lived in The Regent for about 2 years now. I love this building. It’s beautiful, modern and has one of the best locations in the city for going out. Everything was designed very well. If anything breaks, someone comes to fix it right away. The cleaning staff make sure everything is clean every day of the week (including weekends). I’m about to move home for family reasons but I will greatly miss this place. I’d highly recommend it to anyone looking for an apartment in the city (especially for people who like to walk places).

Having lived in the Regent for a super long time, I must confess that the apartments are lovely. And Mary at the front desk is truly awesome. That said, the management is completely awful. They treat the residents (at least me and those I know) like they are college kids who are to be lectured to, disciplined, etc. It is really ridiculous. I used to recommend the place because I was willing to overlook the crappy attitudes for the nice apartments. But it’s gotten to the point where with so many other nice luxury buildings in the area (Metropole, others near Whole Foods) there is no reason to come here. And, now that the building is 9 years old I’ve noticed that the pipes have serious problems where they click all night long and make strange noises (beyond the annoyance of a normal old pipe sound) to the point where I have been having to sleep with Bose headphones. Keep in mind you are paying at least $ 2700 a month to live here. Steer clear in my opinion! If I weren’t already here and moved it, I would recommend any number of other comparable and cheaper buildings nearby.