The UPS Store

Thieves and liars. I went to ship a tiny box through USPS, but it was closed so i went to USPS. They charged me $ 14 more for the same service that costs $ 4 at USPS

I needed to ship something back to Northern Cal and price seemed higher than usual. I had a plane to catch and I didnt have time to investigate another place so I shipped it. I have a box at my local UPS store. When the box arrived in CA, I asked the manager of my local UPS store, to weigh and price the box, as if I was shipping it to DC. His price was $ 20 cheaper than what I was charged. I was furious when I found that out. He said they charged me for a bigger box than what mine was. I didnt measure the box or weigh contents. I am used to UPS stores being trustworthy. Clearly not! STAY AWAY FROM THIS ONE! Make sure to read reviews before going to one and if you can get your own UPS label before leaving home so that you don’t have to deal with unscrupulous people. From now on, I will do that before I leave home.

i went here to ship one piece of luggage since I’m moving to Los Angeles. The lady who helped me priced it at $ 69. This was a little more than I wanted to pay, but when i did a self-​service pricing on the Fed Ex website, it was comparable by a few dollars and there is no Fed Ex near me so I went here.
She told me to fill out the paperwork and when I was ready to pay, another guy asked if I wanted to put this in a box, which I said, «no» and then he said it would be $ 15 more at around $ 83. I told him that the other person just told me it was $ 69 and that I also told her that I didn’t want it in a box. It is luggage afterall. He then explained to me that luggage requires a special handling fee. I then questioned whether it is cheaper to put it in a box then. You would think luggage is designed to make handling easier so you would get a discount.
He abruptly replied, «no, I didn’t say that putting it in a box would be cheaper» I should have questioned at this point what is the $ 69 price that I was quoted earlier than since things didn’t change in the 5 minutes when I was filling out the form, but by that point they had already lost me and I left.
Another great UPS Store visit. Don’t go here.

PISS POOR SERVICE PISS POOR SERVICE PISS POOR SERVICE especially from a certain older bald male employee who mouthed off when I made a mistake about using tape that was just lying around and I thought it was free. I then paid for the stupid tape, which then when I was unaware, was picked up by other unsuspecting customers to be used as free tape. I then demanded a new roll of tape after discovering what happened and the older male employee was very rude and unaccomodating. The younger employee was a lot nicer. I had a TERRIBLE TIME HERE which shouldn’t happen if I’m just dropping off a package! Who wants to get upset from going to the mail store? Also keep your place tidy so tape isn’t lying around that people mistake for being free! UGGGHHH

Worst service ever. They said they had shredding services and when I showed up the bin was full. They associate didn’t even know how to give a refund. Took 50 minutes and I didn’t even finish my errand.

Could not have been nicer dudes working there. Took a package off of my hands, cracked a joke and then gave me directions to the post office. Highly recommend.

I happened to chance upon this store while running my errands. I’ve never been to this store before and I have my regular UPS and FedEx store closer to home.
It was 100 degrees outside and I had my 13 lb dog, on a leash. I couldn’t leave her in the car because of the heat so I opened the door and asked if I could just bring her in for a quick minute to print my label and drop off my package. NOPE! So I had to tie her somewhere along the street. I’ve been to other UPS stores that allow dogs in as long as they don’t bother anyone or when there is nobody else in the store. This was a Saturday and it was empty.
Like another reviewer said, $ 2 for «packaging services», just to close up a small box. REALLY??? I understand if I came in with nothing packed and asked them to pack it for me, but all I had to do was close the box and affix the label on there. FedEx and other UPS stores have done it for free.
$ 3 to use the computer for 1 minute to print the label from my e-​mail. I don’t mind paying for the print out, but to use the computer for 1 minute? My regular UPS store lady told me that I could just log in to the laptop they have and quickly print it out and I would just pay 10 cents for the print out.
So, here I thought that all UPS stores are the same, apparently not. They are franchised and individually owned. The person (I have his name) was rude about the dog, indifferent about everything else and was just waiting till 5 PM so that he could get out of there.
Not going back to this store 1736 again.

For ground shipping, FedEx provides better service at a lower cost. I had been going to this UPS store when I thought UPS Ground was cheaper. One day, I was trying to ship a package and didn’t have any tape. Having the store tape it up was going to cost $ 2. The clerk told me that it would cost the same if I did the taping using their tape. I wound up going to FedEx Office (on 14^th between K and I), which charged less for the shipment and provided tape at no extra cost. I have been going there ever since.

I’m not sure why the lackluster reviews for this UPS Store location. All of my experiences have been successful in every sense. They have reasonable business hours and are open on Saturday, provide fast service, and even have packing supplies. Not sure what else you can ask!

All the other UPS Store locations close to my office have one– or two-​star reviews. Yikes. If not for that, I probably wouldn’t think to write a review for this location.
I’ve used this UPS Store numerous times for my business and personal shipping needs. All my shipments have arrived to their intended destinations on time, 100% of the time. The location is quiet, but the staff is very helpful, calm and professional. Most importantly, the staff is deliberate, thorough and takes the time to make sure your order is correct.
The prices are a bit high, but you get what you pay for, at least at this particular store.