Visionworks

This is the crappiest establishment on the block! Everyone there is incompetent. I gave them my frames to add new lenses too (on a very basic prescription — readers) and I have still not received them. It’s been over a week. When I called to find out why it was taking so long, I was placed on hold for almost 10 minutes.
The optometrist that helped me assured me that I would have them back in 1 – 2 days. Here I am 8 days later, typing this crappy review.
SAVE YOURSELF!!! GO SOMEWHERE ELSE!!!

I would avoid this place and perhaps all Visionworks. This is the only optometrist I have visited that makes your prescription expire in one year. My prescription literally expired 12 days ago (April 9). My glasses are broken and I just moved, so now I get the luxury of finding a new optometrist which only extends the wait for new glasses.
And to add insult to injury, I had to call this place four times in one week to get the prescription faxed to me. Each day the rep would say, we will have it sent by the end of the day. Finally today, someone actually faxed it. So after four days of waiting, I have nothing to show for it and they are unwilling to help.
I really feel like the one-​year limit is to make you spend more money. I have had optometrists in DC, MD, and AZ, and never ran into this problem. Like others, I would rather pay more money for decent service or even more money for GOOD service.

I put up with how slow they were, and unprofessional they were, because once in a while, I’ve encountered a friendly and helpful staff member. They were also CHEAP and I started going there in college when I did not have vision insurance. Year after year, there has been some issue or another. The doctor is half an hour late, I sit for an hour without being seen, I’ve gotten the wrong prescription/they’ve lost my order. Or they are unable to give me an accurate price on anything/​confirm what my policy covers. But since I only had to see them once a year max, I just tolerate the headache.
I think this year was the final straw. I’ve only ever gotten my contacts from them. I call to schedule an eye exam for contacts. Staff member picks up phone and tells me the last time I was there was 2013, which is impossible, since I know they wouldn’t have continued to let me order contacts if it had been that long since an exam, and I know where I was working at the time of my last exam… but ok. I go to schedule an appointment, which I’m told can only be done from 9:30 on… despite their website saying they open at 8:30. I tell her I’m available on Thursday, and ask if they have anything around noon. She says they do… I ask what the standard cost of an exam is, without even getting to the part about my insurance. She goes on to confirm my email address and tells me that I can «check online» and use my email as my username… I find this odd… but figure maybe it’s a portal that gives me pricing. I also find it odd because several times when I’ve asked for a receipt or prescription to be emailed to me, they’ve told me they don’t have email. She then just goes, «See you Friday!» So I say Wait! before she hangs up and say, «It’s Friday now?» And she quickly says «See you Friday the 29^th!» and hangs up… yeah…Friday is tomorrow, April 1^st… and you guessed it… I never got an email about beans. So I called today to cancel my appointment… and this staff member did not seem to even know I had one. So yeah… I think it’s time to move on.

I was about to buy glasses here about 10 days ago but was startled by the price when they ran my credit card so cancelled the transaction then and there. I was told I would need to contact the manager who wasn’t in the store at the time to cancel which is extremely annoying when (a) they hadn’t given me the total price and (b) they had just run my card about 1 minute earlier. I called the next business day and spoke to a female employee who said I should come in to sign a return receipt. When I protested that they were making this really complicated and i didn’t want to go back to the store, she assured me there would be no problem and I would get my credit. Nine days later, the charge for a pair of glasses that they know were cancelled immediately are still on my card. I went back to the store to resolve and was told to take a seat and wait. I’ve never had anything so simple be so complicated and so I left and will dispute the charge with my credit card company instead. Go to LensCrafters around the corner instead — $ 165 instead of $ 245 and pleasant staff that don’t act like used car salespeople.

This location was fine when I visited them until I asked that they mail my receipt to me a few months ago. You would think it was rocket science. I spoke to someone on the phone who agreed to do it, and weeks later still hadn’t received it. I decided to write on their Facebook page to follow up. A few days later, someone named Arthur Crownover, the «District Technical Manager» contacted me and promised to have this location send the receipt in the mail and said I would receive it in 2 – 3 weeks. Guess what? That was back in October of 2015 and today is March 9^th, 2016. I followed up with Arthur Crownover via email 3 times, and he has ignored all 3 emails. I decided to write on their Facebook page AGAIN yesterday and I see that they ignored my post, so I went ahead and deleted it.
When I contacted them the first time about wanting a copy of my receipt, I asked if they could email or fax it and they made it seem like that was totally impossible, so I said regular mail was fine. It doesn’t take months for something to arrive in the mail, and I’ve spoken to these people twice with the promise that they would send it. Because this location has decided that, I don’t know… they don’t feel like sending it and continue ignoring me, I will be posting this review everywhere I can.
Simple customer service is really not that hard.

Shady – they give you the least amount of information available so that you can’t order glasses anywhere but there. I have to come pick up a prescription if I want to know my pupillary distance, they «can’t give it to me over the phone». Scam city.

Some of the worst customer service I have ever seen. Staff don’t care about you or your experience.
And in a somewhat baffling situation, the various Visionworks stores are not connected to each other, so if you have a prescription at one the other one doesn’t have it — even if they are in the same state.
Honestly, I am going to an out of network store and spending more money than dealing with these guys any longer

The Visionworks on 1775 K St, N.W. has a great shop. They have an extensive selection of eyeglasses (more than most places in DC/​Northern Virginia. They also have a friendly, knowledgeable staff under the direction of store manager Marcus Seals. Marcus and his team really care about people being happy with their glasses. Highly recommended.

WOULD GIVE THIS PLACE NO STARTS IF I COULD.
I’ve always had my eyes checked yearly and I get a year’s worth of contact lens. Never ever had a problem until I visited Visionworks in Washington, DC (Farragut). Vianca is a horrible associate and I could barely understand her. She could not explain the prices to me in coherent manner. Worst of all… no one even asked me if I wanted to get a contacts fitting test — which cost $ 68 — in addition to the usual copay of $ 15. When I informed Vianca about this, she responded that «it was my responsibility to know my plan.» Well, it is the store’s responsibility to tell you if they are going to charge you more and to tell you what kind of test they will do to you (it doesn’t help that the general eye check up is VIRTUALLY the same as the contact fitting). So, I got charged $ 68 + $ 15 just for that. HORRIBLE. NEVER EVER COMING THERE AGAIN. Taking my business elsewhere.

ok until you want to change something, then you get the hard sell. I won’t use them again.

I had a pleasant experience at this location. The sales woman was very nice and attentive. I was in need of new specs, well over due and this was the closest location that was taking my insurance.
I walked in, was greeted and assisted immediately. It don’t take them long have my glasses ready. The have a large selection you can choose from, basically something for everyone.
The only thing that threw me off was the final price for everything. After insurance and all available discounts I walked out with two pairs for about $ 330. That’s the only reason I gave VW 4 stars. The buy one get one free for the «frames» gets you in the door but there are pricey fees for each lens. Needless to I am happy I have two pairs.
Overall good experience, however know that you will be paying more than what’s advertised when you leave.

I have been going here for years but before it was Hour Eyes. This place has vastly improved since Hour Eyes. The renovation has made it look better but the staff and service have greatly improved. I had a great experience there. Making an appointment was very easy and the person making the appointment was pleasant. I arrived and they greeted me right away and made sure I was comfortable. The optometrist was very nice and informative.
The customer rep who helped me with my contacts was knowledgeable and even looked up different insurance options for me to take advantage of discounts. They had to order the lenses and they called me two days later saying they had arrived.
Great service, very efficient. I will go back.

I had a 4:45 appointment and got in right away. The optometrist was very friendly and patiently answered all of my questions about my eyes and the prescription she was writing me. The staff at this place was friendly as well. I went there because it’s close to my office, but the price was right (only $ 19 for an eye exam), and the service was accommodating and attentive.

While I heard nightmares about this place, I did check it out and did eventually buy my progressive lenses there because they accepted my insurance and I found a frame I liked – which saved me $ 300 from other places I looked. Clearly, it’s like most retail giants, too much work, too few staff beng paid low wages — so if you go when it’s busy (lunchtime/​weekends), you may wait a while before anyone even directs their attention at you. However, the manager goes out of his way to make you feel welcome and taken care of. The staff can be hit or miss – Jerrod was my guy and he was great. If you can spend the money at a private or smaller optometry place — then you will clearly get better service. If saving money is important to you – then be patient and give this place a try.