Best Buy

Unprofessional is one way to sum it up. Beards with long hair must be part of the uniform here. Besides the greeter, staff was too busy talking to each other to help several customers waiting. Every time I come here it’s the same level of service. Where is management? The manager probably has a beard and long hair too… How do you continue to hire lazy employees? Maybe that’s part of why Best Buy is going under. I won’t be going back, I’ve had it.

Going into this store is a joke. They have twenty workers standing around and not one voluntarily helps you and when you ask you still don’t get help. I’ve been in twice this week with no legitimate help. Yesterday we went through three different people saying they would get someone to help until one actually owned up said he could help and answer my question then he never came back with what we asked for then we saw him standing doing something else as we left, not with a customer. I’m not sure how they afford to keep so many useless employees. Our business will be taken elsewhere.

Tiffinny helped my wife and feb/​2015 with computer research. She was very helpful and looked up on line computers that fit our needs. Gave us printed information. Will return to store for my technology needs. Very satisfied with service. Only 4 stars due to lack of in store selections.

Best Buy is the worst store in the world. This is one of the poorest locations too. Crowded, overpriced, confusing layout, long lines, 1 register open for the entire store, and terrible service. No thanks. I’ll stick with Amazon Prime.

This place is pathetic!
There are many Best Buys that succeed, NOT THIS ONE!
I have now been there 3 days in a row. First, all employees seem to want to avoid eye contact, which would require them helping you.
Second, I was told there is only ONE person that can help in the car stereo department, and if he is doing an install, he can not speak to any new customers!!!
I have gone in prepared to spend a good deal of money, and there is no one to help.
Finally, I was told that if I left my number and name, they could slip it under the door and there would be a chance he would call me to see what I want.
Thus far, no call, no new car stereo.
I will give ANY other car stereo dealer my business.
These folks obviously don’t need or want it.
Pathetic.

Excellent costumer service! They helped me right away get the products I needed for my iphone. The place was clean and well staffed. It is a pretty small best but compared to any other one I have ever seen but it works for what we needed!

HORRIBLE SERVICE!!! Order an iPad online and they kept telling me it was isn’t there ! I called ups and said they had delivered over a week ago! I later found out that they sold it !!!

TERRIBLE COMPANY. Every time I call I’m put on a 10 –15 minute hold. Staff is very unprofessional and rude. If you ask for a manager you’re put on another 15 min hold. I purchased a warranty for my 3 iphones. When I went to get one repaired because the glass was broken they said it wasn’t covered because it was not the right model number. I found that they carried over my warranty on my old iphone 4 to my iphone 4S and didn’t change the model number. I have been paying of these warranty’s at $ 16 a month for 3 iphone for 1 ½ years over $ 860 and they won’t pay a claim on their mistake. I’ve been given the run around for 6 months now and every time I call I’m placed on hold and told it will be corrected in 7 days. I’ve been told 7 days for 6 months. I called the corporate headquarters to see if I could get some help with this. They are just as bad. Passing the buck and telling me another 7 days. DO NOT EVER BY A WARRANTY FROM BEST BUY YOU“LL BE SORRY. I’ll never purchase another item from Best Buy as long as I’m alive, neither will any of my family members or friends. They are so stupid. «One good deed, 10 people will know. One bad deed, 1000’s will know» and I plan to tell 1000’s. All for a $ 20. screen replacement. I would have put 0 stars but I couldn’t.

STAY AWAY.,
I purchased a TV with the geek squad prptection. I asked the manager if Mesquite was covered in the service area. He said yes, He lied.
After trying for 2 hours and 32 minutes I have no service. I called the store twice and was on hold 12 min and 14 min and then disconnected.
Save yourself from this store. I wist that I could put minus stars

Went to find a PS4
I was told by one floor employee 12 preorders were being released Saturday so be here first thing
My wife was told the same exact story by two other employees in customer service
We arrived at 9:15am Saturday and there was another person in line who was told the same information over the phone
The general manager steps outside at 9:30 and inquires what we are waiting for and we tell him. He informs us This is not true, they will be selling them on SUNDAY.
So 4 different Best Buy employees telling the same wrong story. You can’t even double check the info at this place.
Never going back.

bought a Blu-​ray player today and just had to comment on the excellent customer service I received. sadly I have forgotten the salesperson name but he took time explaining the features and didn’t just try to sell me the most expensive. Especially impressed because I had a Best Buy reward certificate for the whole price so wasn’t actually spending any money. This was our 3^rd time in the store –first time we bought a washing machine, 2^nd time a TV. We always received excellent customer service. All times we were greeted at the door and were immediately helped.

I was in line dropping off my TV that I purchased 3.5 months ago; the cable jack broke off the side. I asked the lady in front of me how long she had been there she said for about 10 minutes. I asked her what she was dropping off, she said she was there to pick up her new laptop. I asked if it was broken already, she said no. She bought that laptop and wanted more memory, so she got that too. She said she paid $ 80 to get the new memory installed, and get some software taken off.
If I didn’t know how computers worked then I would have thought that it was a good deal. But, I do, and told her, I could that in about 10 minutes. It disgusted me thinking that that isn’t included in their geek squad service. Upgrade for free.
Meanwhile, I watching a female worker explain why an old couple should buy a virus protection from them. I wanted to pipe up and tell them that Microsoft makes free anti-​virus protection that can be downloaded from their website. Their service sucks and advice sucks more!
Next time I am in there, I will make sure that I pipe up and say something.
Know wonder they are in BANKRUPTCY!
I wish I could run the store and then all these bad reviews would made right and become excellent reviews.

I really hate having to write this review because the Best Buy in Sandy, UT is so wonderful.
But going to the Best Buy in Washington, UT is not even close to the same. We were never acknowledged from the time we walked in. I was getting a new laptop. Oh it isn’t like there weren’t any salespeople around. They were everywhere. Just not any that wanted to help. They didn’t even want to say hi how are you doing. I even found a salesman that was on the ladder right next to us. I could see that he might be busy so I asked if he could get someone over to computers to help us out. He said he wouldn’t be able to. Not sure why. He had a radio strapped to his hip or at least that is what it looked like.
Not too long after that there were 3 or 4 standing around us talking and no offer of help. We finally walked out and decided we woudl go to the one in Sandy that we know will help without even begging. What a difference management means from one store to another.
Won’t be going back to this one. Won’t be recomending it either.

This is the smallest Best Buy I have ever seen. Granted, I’m from Los Angeles, CA. I came here with my husband and sister in-​law for computer repair. The computer tech was not only incompetent but his cocky attitude didn’t help. My husband works in the IT field and could have fixed the problem himself, but the computer had a product service plan, so why not use it since it cost over $ 100. The idiot tech guy kept saying, «just reboot the computer». It was rebooted several times in his presence, to only prove he was wrong. The computer ended up needing to be sent out for service. We wasted four hours at the store. What a pain. Since this is a small town, we had to deal with this location. But I definitely would not go to this location for my tech needs. I’d rather rely on making my purchases through
.