D&A 24/7 Locksmiths

Called this company for a neighbor who locked herself out of her house (with 2 children, in cool weather). The lady on the phone quoted my neighbor 20 minutes. They called after 30 minutes (which i missed until 15 mins after that call bc i thought they’d come when someone contacted them, not call long after to negotiate a rate!!). The jerk (i.e., the tech) argued with me about ‘does he still need to come out because «they» didn’t answer the phone and blah blah blah’. Hello, they are locked out of their house, what phone are you assuming they have?! And then continues his schpeal ahout the rates, why didnt the lady who took the call discuss this?! When you’re locked out of your home, at night, with your children, who cares about the cost? He then quoted her 15 minutes until he could show up (not bad, but of course it was longer than that). I gave them 1 start because they did show up, after almost an hour and a half. If this is the last locksmith open in the area or you don’t mind throwing your hard-​earned money at Jerks (bc all locksmiths will charge much more than is actually necessary. But you’re at their mercy in these dilemmas), then call this company. And yes, a bad experience with 1 representative of a company, speaks for the entire company!