Very professional, friendly and trustworthy! Awesome customer service and fair prices for the work that they do. I would not take my cars anywhere else! Thank You Martin Automotive!
Zachary B.
Évaluation du lieu : 5 Washington, IL
Brought my car in yesterday with concerns about the brakes. Many service places would see this as a great opportunity to «find» issues with someone’s vehicle, so I was kind of expecting a nice bill but figured better to let them fix whatever is wrong. Anyway, the call came about 2 hours after I dropped it off, and to my surprise they said the only thing that it needed was a good lube, which they did as part of the inspection, and said I needed wipers(which was accurate). On top of that, they even offered to come pick me up when the work was done. All in all, great experience. Thanks!
Eric W.
Évaluation du lieu : 2 Peoria, IL
Cliff notes: –Good tire balancer for touchy vehicles(my BMW’s like it). –sketchy experience with alignments. –if you’re not a car enthusiast — the front desk people are really friendly and helpful. –if you’re a car enthusiast — the front desk people ARESMARTERTHANYOU. They will do what they want, will not take your direction(very irritating). Ok, this might be a long one, but here goes! Before you read, I am an avid DIY’er in the automotive world and only go to shops when I do not have the tools to do the job(tire machines, alignments, etc). I originally found Martin Auto because they were the nearest place with a Hunter Roadforce Balancer — the best in the biz. Their prices for mount/balance weren’t too bad — however I would always drop off wheels/tires loose and pick them up at the end of the day. After having 3 – 5 sets done, they only messed up twice — once they damaged the lip of my wheel(said they had to grab it by the outer lip because of the tires I was using). The other instance was they mounted a tire inside out(asymmetric). Both occasions I wasn’t pleased however they took cost out of the job for the damage and reversed the tire free of charge. I then decided to let them do my alignments(3 vehicles over the last two years). Each vehicle I gave them my own specs because OE specs ate up tires and were less sporting(I.E. 0 front toe, lots of camber) — vehicles were all smaller ‘darty’ cars. The first alignment I had them do was on a previously wrecked vehicle that I had repaired. They were good to work with as I described the situation and asked that it be as close to my specs as possible. However, 15 miles after driving out of the shop I had a loose wheel. For an alignment the wheel should not be removed so I blame myself here. Next vehicle I had them do they forgot to tighten a tie rod. After two days of driving it had opened up and the car felt very touchy(hard to keep going straight). I brought it in and sure enough it was at 2* toe out. I was pretty unpleased — if a non-enthusiast was driving and didn’t realize it eventually it would’ve opened up completely causing an incident. The fixed the issue free of charge. Last vehicle I brought them was fine, no issues. Now to the most recent trip — I brought my truck in with loose tires to be installed(found good used tires cheap). They were wider but smaller in diameter and a very common size for my vehicle. I explained this to Todd and that if they rubbed at all that I would trim the inner fenders if needed. Later that morning they called and would not install the tires — they didn’t rub but ‘were close’. I told them to carry on as I understand the risk. They proceeded to neglect this option. I even told them just to do the rears(only the fronts were close to rubbing) but because of the size difference they wouldn’t(it could cause an issue in 4WD — again I told them I understood the risk and would sign any liability waiver if need be). No go. So I wasted an entire day of dealing with that. I brought those tires to another shop and they helped my much more.(They don’t rub at all… just like I figured). Their machine is no longer worth it — I’m not going here any more.