Terry’s Carpet Care

They have cleaned my carpets in several different houses and I have always been 100% satisfied. Pricing is fair and honest and the products they use smell great but not «synthetic or too pungent» just clean. Was getting ready to schedule them again but stopped by to write a quick review.

We have used Terry’s carpet care four times now, three times for the carpets and once for a dryer vent cleaning. We have always been very happy with their quality and professionalism, as well as their prices. Our carpets are about 11 years old, and with four kids and a dog they have seen a lot! The technician tonight (I regret that I don’t remember his name) gave extra care and attention to our more troublesome and high traffic areas, and they look great! Once again, we are very pleased with the service provided by Terry’s and will continue to use them in the future.

I initially found Terry’s Carpet Care in 2012 in an ad with a special promotion. They cleaned two rooms, stairs, and two couches for a reasonable price and did a very nice job. So I used them again for the same job. They did the work for the same price as three years ago, and once again, we are pleased with the job. They were easy to work with in scheduling, answering questions, showed up on time on the right day, and called just before arriving. Robert was polite and efficient. You really can’t ask for better service, so I would recommend them to anyone in the Portland/​Vancouver area.

Showed up @ 1230. Window was 12 – 2 PM. No markings on van but still under a temporary license tag in the window. Two employees looked like workers, sweaty and dirty but extremely friendly and courteous. Recommend they get covers on their shoes like moving company. Vacuum/​steamer leaked water when moved room to room but they wiped it up completely. Doors stay open during cleaning so expect flies and bees to come in. They don’t move any furniture so move and vacuum before they arrive makes the job go quick. I had 6 rooms and stairs, they were done by 1:30. Carpet looks great. Hopefully it will dry in about 3 hours. Couple of very friendly workers. Price seemed about right $ 109. Hate to put the furniture back, carpet looks so good.

I just used Terry’s carpet cleaning and I’m very pleased with the job Ed did. Ed was friendly, thorough and obviously knowledgeable about the cleaning process. I definitely will use them again.

So i was all set to give them 1 or 2 stars after waiting for four and a half hours (2 ½ hrs after the 2 hr window) and not getting a call or a straight answer as to when they would be there when we called them. But when Edward FINALLY showed up he did a great job. He was quick and professional and the rates were low. The carpets dried the next day. Just keep in mind that this is bargain basement carpet cleaning and they don’t move anything, you have to move furniture etc for them (it’s just one guy) or they will just do the main traffic areas. If they would get their s**t together with scheduling (which is a common problem with them from what I gathered) they could be 4 – 5 stars.

Called Terry’s before 9am on a Friday. My cat had just peed on a cushion on my couch and I needed someone here that day. A gruff sounding man answered the phone, told me that they were «pet odor removal experts» and that he could have someone here between 11am and 1pm. At 1:10, a ‘technician’ showed up and let me know that he wasn’t prepared to do the job. He didn’t have hoses long enough. According to this technician, he hadn’t even learned about my job until about 20 minutes prior to his arrival.
When I called the number to find out what in the blazes was going on, the gentleman on the other line kept telling me to calm down and couldn’t understand why I was upset.
1. They were late
2. It was too late in the day to get someone else to come out
3. He hadn’t given the technician any information about my apartment (I had EXPLICITLY explained that I was a bit far from the parking area and that I lived on the 2^nd floor and also that I had to pick my husband up at the airport at 3pm so the job had to be finished by then)
4. They didn’t come prepared and couldn’t do the job at all, so my couch sat there marinating in cat pee for the entire day and NOW another night)
He kept repeating that they were only a little late and that there was nothing they could do that evening that I would have to wait until the next morning to have someone else come out. He tried to blame this on me saying that I wasn’t clear and that there was miscommunication. THERE WAS NOT, the dispatcher had NOT done his job and had not apprised the technician of any of this.
After being interrupted countless times, and not being given a satisfactory solution, I hung up the phone. By this point, no one else could make it out to me that day, and I called EVERYONE. The dispatcher from Terry’s then called me back and asked me if I’d had «enough time to CALM DOWN.» WHAT!!!
Being as I was between a rock and a hard place, I agreed to have him come back on Saturday morning (today). The technician was here for two hours and 15 minutes cleaning one mid-​sized couch and one chaise lounge. During this time, he disappeared TWICE for 20 minutes each time. He also refused to honor the coupon that I had that the dispatcher told me he WOULD honor, so I was charged double the amount agreed upon. There was no further apology. BEYOND THIS, the technician today showed up with THE SAME equipment as the one yesterday, and nothing additional was needed. Why the guy today could do the job with the same stuff the guy yesterday couldn’t is beyond me.
All of this, I would let go, except that NOTHING IS CLEAN. The cushion, despite being soaking wet, still smells like it did before this guy got here and of course, no one is returning my phone calls.
So now, I am going to have to call someone else and have this job done AGAIN and pay even more.
Between the time and the money I wasted and the fact that everything is exactly as it was before Terry’s came, I’m incredibly angry and would not recommend this place to anyone. Horrible job, terrible way to do business, no attempt made to fix the problem. Thumbs down.

This is the second year I used their service to remove my dog odor. They do really throughout job. I called other carpet care before, but most of them charge minimum 99 dollars to get started. So, many of them actually didn’t want to deal with me for small job. I only cleaned 2 bedrooms. Terri’s team was willing to come to 2 bedroom job. Terri only charged 59 dollars for the carpet and $ 40 dollars for dog odor removal for the area I asked. I would use them next summer. They are dependable responsible and to me, they are cheapest so far.

Terry and his crew are nothing short of amazing! This is the 3^rd time I have had Terry’s carpet care come and clean our carpets, and the first time I have met Terry in person. I called yesterday afternoon (Monday) asking for an appt. before Thursday. Despite the fact they were booked solid and super busy, he worked me in for the next morning between 9 – 11 am. He was actually able to get here ahead of schedule! He pre-​treated, cleaned carpets in 5 rooms, stairs, and hall, even throwing in a free scotch guard and was out the door in less than 2 hours! All for the promised price of $ 99.95! He was able to get out pet stains, as well as educate us on preventative stain measures for future pet accidents. His staff has always been on time, meticulous, professional, and knowledgeable about carpets, quoted charges for services as well as generous about problem areas, additional trouble areas and honoring their coupons etc. I would highly recommend them to ANYONE. I can’t imagine finding a better price for the service provided… THANKS Terry, you and your crew are awesome and it was great to see the owner of the company out working shoulder to shoulder with his crew!

I would highly recommend Terry’s!
After going way too long without having our carpets cleaned, I started looking around for a good deal. There were a ton of half-​off coupons in the local Clipper, but Terry’s was the only place with good reviews, and a positive BBB rating.
I was very happy with my choice. It was great to call and have the people I hired show up– a lot of other places subcontract out their work, and you have no clue who you’re getting. The two person crew arrived on time, and were able to do the job quickly and effectively. They were knowledgeable and polite. It was so nice to walk into a great smelling house with super clean carpets!
After a weekend, we can already tell the difference in our allergies. The team was able to get out stains I never thought would come out, and they removed the pet odors that had been there since the previous owner.
I liked feeling that I was supporting a local business owner, and not a fly-​by-​night operation. I will definitely use their service again.

I hired Terry based on his BBB score and a great coupon I found. We have 2 cats, a 4-​year-​old and wall-​to-​wall carpet in most rooms. Terry and his assistant did a great job getting everything super clean. They also re-​stretched an area of carpet that had been loose for 2 years. Now, it looks like new. Plus, they were super fast, had great communication, and are very reasonably priced. I’ve already referred him to a friend of mine.

After cleaning the carpets in the house we just bought they came to do our old house. Twice as a matter of fact because the 1^st time the pipes were frozen and I couldn’t get the water to flow again. No charge on the thwarted attempt, and very reasonable rates. They were quick, efficient and careful. Faster then the last carpet cleaner we used, cheaper and a better job as well. They serve all of Clark, multnomah, clackamas and washington counties. I definitely would recommend them to anyone, especially if you get one of their coupons! Portland area phone is 503−644−2120