The UPS Store

Thanks to the team who assisted me in my urgent need for a fax/​email/​USPS needs. Great!

This place is a rip off. Only UPS store in town that charges you a $ 1 to drop off a pre-​packaged envelope with a UPS shipping label already printed and attached. If this place could charge you for breathing the air in the store, they would!

I do not recommend this store to anyone. I used to do a lot of business with them until I encountered the owner. I went to send a box and was ridiculed over the box in which I was sending. The owner kept making embarrassing comments in front of other customers, which was far from professional. His daughter was there who also chimed in on the condition of the box and made comments as well such as «I feel sorry for whoever you’re sending that too» and «That’s a scary box». This went on for over 20 mins. Clearly they were trying to push me to buy one of their expensive boxes. My box and items in the box, got to its destination just fine, with nothing broken. After I left, I called to speak with the manager or owner to express my concern from my visit. It was brought to my attention that I WAS dealing with the owner. I told them I would never do business with them again.
I do not recommend this store unless you like to be demeaned, embarrassed, and treated with unprofessionalism.

New owners and great service! I have recently used this branch for copies, faxing, printing and shipping and I highly recommend.

My family and I have been using this UPS store for two years and have found the staff to be knowledgeable, friendly and efficient. We have used the notary service, packaging, shipping, faxing and copy service. We even let them pack and ship a huge flat screen that arrived on time and undamaged. We have always walked away happy with the service. I highly recommend this UPS store.

I love this store. It is so convenient to pick up my mail and packages at this store. Especially when I live in a remote area with an unsecured mailbox. They are so friendly there. It is kind of expensive at $ 177.00/yr. but for me it is well worth it.

If I could give negative stars, this is where they would apply. I was assured my package would arrive over night. It arrived 2 days later. When I called to check on my package the «customer service» worker asked me if I wanted him to close down the store so he could go to the terminal and check on it. This sounds like a lie, but I believe it either! I called the manager on the next day, the day after that, and you get the idea… that was three weeks ago now! No call back. No answer to ANY of my calls. You’d think a reputable business like a UPS Store would promptly refund my money for the inconvenience of the delayed package and you would also think the manager would want to know how her employee (Michael I believe was his name) talks to customers, but we are both wrong. Since, I have been using FedEx and letting everyone know of my experience. I hope this helps someone who plans on «guaranteed overnight arrival.»