We had a fab experience Mark the boss was so much Fun and Beatriz she was the customer service rep that helped me buy 2 phones! Wow Mark treated us really good! The wait time always stinks. You could probably do best if you make an appointment online. Otherwise you may have to hang out for a few hours. They lost a few stars bc after taking my union information and giving the bill a discount 2 weeks later they took it away! Come on At&t do better! I need my phone & internet I have been with them for years and I’m pretty loyal so I just kinda stay with them. They are ok nothing really to brag about except that day’s customer service