The Home Depot

Very poor customer service.
We went to get paint, and employees had very poor eye contact, no communication, in letting a customer know «ill be with you in a moment, unrecognizably bypassing us like we didnt exist.
There are customer service trainings to improve.
Then after order finishing our of paint color, he walks away to continue gossiping with the other female employee. Without letting us know he finished the preparation, or if we wanted something else. Were just standing wondering while he gossips.

Was looking for a item at Home Depot. Could not find it. I as four ppl. Where it was located. None of them knew where it was located. This is the worse Home Depot in the area

Waterbury Home Depot makes me dread corporations…
It’s really hard to get someone to help you cut lumber. I don’t have a table saw or miter saw at home so I measure out ahead of time and have Home Depot cut it. Usually everyone is nowhere to be found. Every time I snag someone they were heading into the back or at a «team meeting». My approx wait time each time is 45 minutes.
Need help with screws? How about any fasteners? Please please please do not rely on the dude that hovers in the aisle. He’s usually a nice guy, probably brushes his teeth but knows nothing about what you need to do. Not to mention the fasteners they sell are usually poor quality.
Gardening is the BEST section of this store. Those guys/​girls are very knowledgeable and can help you with everything. Who doesn’t love 5 bags of mulch of $ 10!
Have a mix up at the register? I tried to purchase a gift card one time for a Secret Santa gift. Home Depot wanted me to «input» my email address for a receipt, I said no. I don’t want them getting my email address. Sneaky too. There computer froze. They rebooted it. While I waited I popped up my online banking on my phone and it said it was deducted from my account. Home Depot says «no never went through». 4 times of coming back to the store to talk to 4 people and they told me it was my banks fault. Got upset. Called corporate. Corporate got someone to call and tell me «its my banks fault and not theirs». Went to my bank 2 weeks after the incident and filed a charge back. Home Depot would only give a gift card. Instead of my actual cash, they were going to give me a gift card so I could buy their Home Depot specially made «name brand» tools and equipment. That’s right… try getting your John Deere, Weber grill or Club Cadet repaired when you need warranty service. Got love surprises. NO THANKS.
Terrible store. Terrible people. Convenience is the only thing that they have going for them (and a tiny Dunkin Donuts).

Considering its location (waterbury) this home depot is a gem.
Staff is very friendly and always helps me find what I am looking for.
I come here for grilling needs, pond equipment and accessories, and everyday repair (screws, switches, door knobs, etc.)
Prices are low enough to compete with Walmart.
This location uses the webapp and website where all you have to do on your mobile device is enter what you are looking for and it will tell you which isle to get it in. No mobile service? No problem, just ask a staff member and they gladly walk you to the area.
The gardening section is not the biggest of all Home Depots, but I never have trouble finding what I am looking for.
Parking lot is big enough to find a spot, though I often find myself parking towards the end away from the building (which is horrible when you have a large appliance to walk out).
A few times I did not find what I was looking for, but the staff did their best to give me ideas.
The dunkin donuts inside is a nice convenience too, but that is for another review.
If you need to «Do it yourself» and live in the waterbury/​middlebury area, I recommend giving this location a try.

4 stars because service is shotty. But my most recent visit was more than 5 stars. I don’t remember their names. But one teddy bear from paint and an electrician in the light section went above and beyond helping me with what I needed. Whenever I’m there and I need something, I will seek those 2 out.

I go to this Home Depot quite frequently. Most recently, my wife and I designed and bought a kitchen through Kim in Kitchen Designs. She was very helpful and knowledgable. She was able to save us $ 2500 on the kitchen and we even got 12 months, zero percent financing on our Home Depot card.

The employees are really good people and usally helpful when you can find one.