Menards

Even though I usually go to the Cedarfalls store because it’s much closer to my home they were out of what I needed so I went here today. This store is much busier and my major complaint is the parking lot because it seems like nobody knows what in the heck they’re doing when they’re trying to park.
I had to make an exchange for something that I had received that was broken and the Cedarfalls store didn’t have it but this one did. They had it saved for me at the customer service counter which was a big help.
I had to wait a little bit to get help at customer service. But they called for another employee and one came right away. It was really no hassle and I was in and out and loading up my car with what I needed in no time.
I needed something else so I came back into shop. I needed a reciprocating saw and the one that I wanted that was on display in on sale was out on the shelf. I looked above in there overstock on the very top of their bays and they had exactly what I wanted up there. I was able to go over to the hardware desk and ask a nice gentleman if he would get it for me. He went and got a ladder and retrieved it for me immediately. He even told me to have a wonderful weekend.
I had to get some landscaping fabric pens from out in their garden center. It’s really late in the year for the garden center. So they didn’t have the doors accessible from the parking lot to it nor did they have it staffed. They are pretty much sold out of most of their flowers except for some moms and some discounted bushes. But I was able to find what I needed and go back into check out.
The store seem nice and tidy even though I was really busy. They had several registers open and I was able to check out right away. The nice lady at the register offered me the protection plan on my reciprocating saw. For less than five dollars I got a one-​year warranty. What that means if anything goes wrong with it in 12 months anything I can bring it back to the store and they will give me a brand-​new one. I had purchased this on a cordless drill once and it was well worth it.
Years ago but I would’ve told you that menards has terrible customer service. When you walked by people that used to not greet you or even make eye contact with you. In the last couple of years I found it to be an opposite. Either it is a fluke. Or they have really stepped up their game on service in their stores. I prefer to shop at Minard’s over Lowes or Home Depot any day. Their customer service selection and prices cannot be beat.