All in One Laser

I would give this place more than 5 stars if I could. Anna is excellent and professional. She accommodates me every time I have to make an appointment. My friend and I have been going to her for a while and now I am looking to have other treatments with her. I highly recommend going to All in one Laser. This place is clean and she really takes care of her customers.
Thank you Anna.

service businesses are built on customer satisfaction and word of mouth. If you loose one client that translate to a loss of 10+ customers.
My experience with this place started out pleasant. I scheduled a consultation plus a very small area on my thigh to try out the machine. I got there 10 minutes early & waited 45 mins because Anna was running late with a client. The session went fine and I was charged $ 40 for the 10 minutes consultation which I thought was a bit weird but then what do I know about laser places in boston!
I called to schedule an appointment & was directed to do so via email so I did. I had tons of sessions done before, I got the discounted price (well according to Anna) of $ 580 for a whole body without a Brazilian. Up till now everything is going great or so I thought. I told my boss I was leaving early that day and I was really excited.
Here is where it all went south. Something came up at work and I was held for sometime so I emailed her to inform her that I was running late but I was still going to be there soon. I got the following reply:
today is my off day and I came in just for you. I need to be out by –. I will do whatever I can fit in and the price stays the same. I am sitting here waiting for you.
I replied:
I am on my way but if you are going to charge me the whole thing isn’t it better that I pay the $ 40 fee for rescheduling or no show and just reschedule for another day?.
Anna replied:
Call me
I thought she was being a bit rude but I understand, or at least I thought I did.
I called her from the car and here is where all hell broke loose, Anna did not care that I had an emergency at work nor did she accept any of my apologies or suggestions. I gave her multiple suggestions; pay the $ 40 and reschedule, do half the treatment and finish up later in the week, doing everything today we can stop at the time of her appointment and continue after.
Everytime I suggested something she countered in a way that only shows that she only cares about the money and not the service. For example;
Fully booked and next opening is in november — when she emailed me about appointment she had more than one opening.
— My appointment day was on her day off (Friday) and but she came in for me.
— She is traveling for 3 weeks.
— She is booked for another session today at 5, wait what?! I thought it was her day off and that I was her only client
I was now parked outside her clinic but I would not go upstairs, she was acting so catty and unprofessional blaming me for canceling her construction workers and bla bla bla and that her last suggestion was that I come in for a full leg treatment ($ 300) and that I can schedule another appointment for the rest of my body in November, I obviously did not agree that means I was going to pay way too much and my counter proposal was to do half of my session with her and to schedule with one of the other technicians to finish up the following week or so, haha check out her answer: No I am not going to book you with anyone else its enough that you are late today and I am not going to bring one of my technicians in and pay them money when you might not even show up I don’t even know if I want to schedule you for november. OMG woman you just wasted 20 minutes arguing with no solution but to take my money. She did not stop arguing that because I was held at work I was making money while she was loosing it waiting for me and that she will print me a reciept that I can take to my boss and get reimbursed for it is their fault after all. I mean excuse me, I am about to pay around $ 600 for a 2 hour service!, and I don’t think anything justifies the amount of cattiness and arrogance I was treated with. I tried to suggest solutions but all I got was yelling and bullying. So I finally said you know what, I dont want to go on with this appointment but I will come in to pay the $ 40 fee for late/​cancelation and leave however she told me not to and that its all set in-​fact her words were «if you don’t want me to work on you its all set». What a surprise she suddenly doesn’t really care about money when all I heard during our conversation is how I need to pay her 600+ and how this 30 minutes of her life has cost you an amount of money that even Bill Gates cannot handle.
I asked my über to turn back towards boston and the funny part is that the moment I hanged up the driver started yelling how she obviously didn’t care for anything but my money and that if she really cared about building her business she would care more about satisfying her clients.
2 months after I get an email asking me on when I’d like to schedule an appointment, I mean really !!!

I see Anna (the owner) and she is awesome! So warm and welcoming. I’ve struggled with hair removal for years, I even did laser hair removal with a dermatologist who managed to create MORE hair growth and burn me severely leaving me with hyper pigmentation. I heard about All In One Laser through a friend, and decided to try laser one more time; thank god I did! My results with Anna have been amazing. My hair is practically all gone, no burns, and very fair prices. I wish I heard about All In One Laser sooner! It’s so nice to not have to worry about shaving, I highly recommend this place! There’s a reason it’s been voted Best Laser Hair Removal in Boston 4 years in a row.

Anna (the owner) as well as all the other technicians are nothing but welcoming and comforting when you first arrive, explaining the procedures beforehand so you know exactly what you’d be undergoing. Sure, the procedure hurts a bit, but the lasers have a cooling system that makes the pain minimal. The results are incredible, I haven’t had to shave since I’ve seen her last which was months ago. I can’t wait for my next appointment!

I’m a guy who had a lot of back & shoulder hair I wanted to remove, and chose this place based on reviews. I was stunned by the affordable price — my whole back and shoulders for $ 200 /​session compared to about $ 1200 I was quoted somewhere else years back.
Most importantly, the results were amazing! After the first session so much of my back and shoulder hair was gone that I debated if I needed to go back — but the price is reasonable and I wanted all the hair gone.
My only complaint is that the person I go to (who I love and does a great job) doesn’t offer numbing cream, so be prepared because it hurts! You do get used to it though.

Whether you have a groupon or not, Anna (and others) will treat you with respect and courtesy. Anna (the owner), Jackie and Marina (I think that’s her name) are fantastic and qualified. This is laser removal, not IPL american laser BS. And I am here to tell you, it works VERY well. I have only done laser removal on bikini here and I am already seeing impressive reduction (almost all gone except a few stubborn ones). Plus, scheduling is easy (email or call) and the place has parking!

Love this place! Very welcoming I’ve never been comfortable showing my legs to anyone, but Jackie is so sweet and really does make you feel very comfortable. I was really nervous to have my spider veins removed, but I’m so happy I did thanks to my best friend for making me go with her and Jackie who is amazing! I might actually wear a dress above the knee now!

I love this place. Me and my friend have gotten spider vein removal treatments done here and I’ve had dark spot removal on my face and the results have been awesome!!! The spider veins go away more and more after each treatment and my freckles and dark spots are GONE!!! Jackie’s awesome, the pain of the procedures isn’t as bad because we chat and laugh with her the whole time. She’s very nice and makes you feel really comfortable. I’ll be scheduling laser hair removal with her soon :)

New to the area and came across All In One here on Unilocal.Unfortunately I’m part Irish other part Sasquatch, so laser hair removal is a necessary evil. This place was voted #1 and I totally get why. I worked with Jackie for hair removal and vein removal, she was amazing! I’ve been to several other laser centers across the state, spanning from plastic surgeon offices’ to spas and this was by far the best. Lasers obviously aren’t fun, but this was the least painful treatment I’ve ever had. Jackie made me feel so comfortable and we chatted away which made it fly by. She was also honest about the treatments and what to expect. Thrilled and will absolutely return to her. If you want to set up an appointment I recommend emailing.

I love this place! Clean, quick, groupon prices are affordable, and the staff are very friendly! I would highly recommend!

We bought a Groupon for our daughter. The place is ok, parking stinks, but it is Watertown. Small waiting room, not really enough seats. Tight quarters means you can clearly hear the conversations in both treatment rooms. Nothing better than hearing conversations about drunken escapades with ex boyfriends while you are sitting there with your 16 yo daughter, but I digress…
They seem nice enough, although their scheduling could use some help. They did manage to burn our daughter’s upper lip. Something that hadn’t happened with a previous laser treatment. We decided to go back a second time to see if they could use a lower power setting. We waited fifteen minutes past our appointment time, listening to the conversations as usual, then had to leave for another appointment.
Half an hour later, as I was at my other appointment, I received a call. The woman was yelling that we missed the appointment and we would be charged unless we came back right now. I calmly mentioned that we waited, but she was late and she became threatening. I told her that’s fine, keep the money. Very unprofessional.
So… we had a bad experience, others have had a good one. All I can say is buyer beware, I choose not to go back because of poor customer service and burned skin.

Very happy with treatment here. I see Anna, the owner, and she is very personable, runs on time, and the treatment has been very effective. Would not hesitate to recommend.

Nice ppl work there. Keep you distracted. Parking is easy in the lot right next to it.

I was skeptical about getting laser hair removal but after going here Icannot believe it! Anna was amazing and made me feel so comfortable right away! The price is right and painless! I can already tell Ill be a repeat customer probable for life!

This is the second place I’ve gone to for laser hair removal. I’ve had a great experience so far.
I’m going to address a few of the things that have come up multiple times:
Does laser hair removal hurt? Yes, but it’s really not that bad. Honestly, it really isn’t. Some body parts hurt more than others and obviously people have different tolerance levels, but if you can handle waxing or plucking, you can handle this. They have the built in cooling device that not all places have, and that makes a big difference.
Is the place hard to find? I’m not quite sure why this is an issue. It’s between Dependable Dry Cleaners and Vows bridal and upstairs from Remax. There is a small parking lot in the back and plenty or street parking. I’m not sure why this has been such a big issue for people.
Does it really work? After 3 treatments on 2 different body areas, I notice a significant reduction in hair. This wasn’t the case with the previous place I went. You have to follow instructions (no plucking, waxing, etc. in between appointments, no sun exposure, shave a day or so before your appointment (depending on your situation)) and if you do, it will most likely work for you. You have to be patient as it could take up to a year for you to be «hairless» due to the spacing out of appointments and hair growth cycles. You may need more than the average number of appointments depending on hormones, how you react, your growth cycles, etc. Just don’t expect instant results.
Are the settings too low? Before your first appointment, you have to fill out a survey about your skin type…color, burning tendencies, etc. and they determine the settings based on that. So, guess what? If you indicate you have sensitive skin and you’re really fair, they’re not going to crank it up for you until they see how you react. Any place that does isn’t giving you more for you money, they’re actually risking the health and appearance of your skin.
Price — Laser hair removal isn’t cheap. period. However, neither is waxing and shaving when you add it up over a lifetime. With that said, All in One is very reasonably priced for LHR in the Boston area. Trust me, I’ve compared. You may be able to get it a littler cheaper elsewhere but who knows if those folks know what they’re doing. It’s not worth saving 50 bucks to risk ending up with burns, scars, or the same amount of hair you had. $ 300 to never have to shave your underarms again in your life?! Money well spent in my opinion! Eat out one less time each month and there’s your $ 300.
Appointments — They always take me in within 10 minutes of my scheduled time (usually right on time). I hate having an appointment, getting there on time, and then having to wait 30 minutes. That won’t happen here. They are respectful of your time.
I hope that helps!

I got 6 sessions on my brazilian and underarm at All in One Laser and ALL of the hair is gone! I am so impressed with their service and efficiency. I went to many other consultations at places that were MUCH more expensive and they said I would require at least 12 treatments! Also the owner of All in One Laser is super nice and friendly! She makes you feel at home.

I bought one of the Living Social Deals for 3 treatments on my bikini line, and Marina did the first two. Don’t hate me people, but my hair doesn’t grow that fast/​not that much of it, but after two appointments (6 – 7 weeks apart) it looks FANTASTIC and I am even wondering if I need my third appointment!!! I know I should go, but what’s to zap the laser at?
Marina is very nice, will chat during the quick appointment, and then you are out the door. The laser is nice (especially during this hot summer) since it has a cool breeze to it. The best way to schedule appointments is via e-​mail, and parking is on the side street (free) or in the lot behind the building.
For everyone who says they cannot find it (??), it is the building between Vows bridal and the drycleaner.

I’ve had only good experiences here! It’s a small team so scheduling can take a bit to get in with back and forth emails and messages but Anna has been really friendly, helpful. I would totally recommend All in One!

I want to give them 4.5 stars but seeing as how that’s not an option they get 5.
I’ve been coming here for 6 sessions now and it definitely seems to be working. The -.5 stars is for the pain I’ve endured thus far. Yes ladies (and gents) it hurts, but it’s so worth it. Believe me, if I can do it, then you can do it; and my pitiful pain tolerance is really no reflection on them.
Anna is actually great! She makes you feel very comfortable and is extremely patient with clients who are squirmish and need some breaks throughout the sessions (ahem…) she once even gave me a stress ball to hold onto! She also makes sure to give you the low down on how everything works when you first go which is great.
The prices are descent enough; they’re not out to jip you or anything. I originally bought a groupon for a 3 session package and Anna was nice enough to honor the same price for another 3. With the hair removal industry growing so rapidly however, I have seen better deals out there but I am happy enough with my experience to continue to come here.

I went in really scared, and I remember that the first time the pain was almost unbearable for me. I was telling the technician that I just wanted to leave. But she was firm and convinced me to stay and was really patient with me. And after I gritted my teeth for a few minutes, she was right, and it was fine and I was very happy with the results. She was professional and friendly, and made me feel comfortable despite the nature of what was being done to me, i.e. burning the hair off me. The subsequent sessions were really fast and efficient.
I have no basis for comparison, and I only paid the groupon price for it, but it was definitely worth it in my opinion.