Davidson Collision Repair Center

Poor quality work and no attention to detail. This shop was recommended by my insurance company and I wish I had taken my vehicle somewhere else. After a collision with a deer I had my truck towed there for repairs. I had it back in a week as promised but the air conditioning didn’t work and there was a noise in the steering colum. After their service writer tried to convince me I had no a/​c before the collision I left it with them and asked them to please fix it properly.
After another two weeks I finally got my truck back the a/​c is fixed and the noise is gone but all the screws are stripped and the trim pieces are falling off of the steering colum. There are also multiple scratches in the fresh paint on the fenders. I accepted it any way because I had already been without my primary vehicle for over three weeks and I couldn’t bear the thought of leaving it there again for who knows how long.
I feel they don’t respect me as a customer because the insurance company is picking up the tab. The bottom line is it’s my vehicle and they charged over $ 9000 for repairs. For that much money I should receive top quality work, not scratches and parts falling off. Do yourself a favor and don’t let your insurance company push you to davidsons. Take your vehicle to a reputable shop of your choice.

Mr Paul Ferry, how can you say I became abusive and even cursed at your representative. First and foremost I am a professional and I would never lose my composure or discipline to a civilian. I am not an animal or savage, I have ten years in the military and do your really believe I would jeopardize my career swearing at a civilian? When I called three weeks later and told Jason to email me my agreement, so I can see what it said about how long I would have to wait on parts. And that I didn’t feel like waiting anymore. I told him I was going to talk to USAA and see if I could take my car some where else. Not only did he not send my the email I asked for, he called USAA telling them to talk to me. We never were on three way. And as for the oil change I had to drive over next door and wait almost two hours for an oil change. The day my car was completed I told Jason I would not be able to pick up my car till Friday because I was out of town in Texas. I did not expect my car to take almost a month to be finished. Mr. Ferry I suggest you get the facts first or at least contact me and get my side of the story. What ever happened to the customer is always right.

Bumper replaced. Color matched. Car washed and shiny. Thanks to the whole team.
Even went above and beyond to support me when an unexpected issue arose.
I would go back and would recommend this site for collision related repairs.

If I could rate them lower, I would. The worst repair job I’ve ever seen. Lacking attention to detail doesn’t even begin to describe the issues with the repairs. They didn’t even paint the door handles the first time they gave it back to me. It took over a month to do simple repairs because they just didn’t care about doing it correctly. They try to justify that they are a great shop by presenting numbers and the honest fact is that they are the only reasonably sized shop in town and soldiers are forced to use them. Another civilian trying to make a buck off the armed forces and rude employees. Save your time and money, take your vehicle to Syracuse and have it repaired by professionals.