Firestone Complete Auto Care

Friendly staff. Jeffry was very accommodating. I blew my tire and had to replace it at 5:30 pm! Next morning I had to drive 25 miles to work in surgical facility, so I was pretty desperate and had no desire to drive on a spare.
He got me right in. He was instrumental and selected a tire different from standard tire that came with my Toyota. He got me the one with better warranty at better price and better quality.
Great guy!

This is awful. Came here to make an alignment and balancing. I had vibration and my car was pulling to the right. Because I have a lifetime alignment they didn’t do anything. Everything is absolutely the same like it was before. The freaking guy was trying to say something about recalls on Toyota. What freaking recall are you talking about? Adjustment arm was bended not because they bent it Ina factory you fucking prick

Dishonest I think. Had a slowly leaking tire and asked them if they could patch it. They said no it was too close to the edge. When I took a look nit was clearly in a place where I’ve had patches done before. I took it elsewhere and they patched it no problem. Firestone said they wanted to sell me four new tires. Beware!

Horrible, rude customer service. Went in for brake inspection; should have taken 30 minutes tops. An hour later, I’m asking what is going on with my car. My response was ‘you are not the only customer here”. When my brakes were fine and they couldn’t make money on my car, s0 they basically blew my off and ignored me.

Hi: Went to Firestone because they had a partial synthetic oil change/​filter offered. I’d just come from the Vw dealer who’s service manager said that was the correct oil to put in my vw. The staff were very cordial, but they refused to put anything but their full synthetic oil into my 2001 cabrio, even when I mentioned the dealer said it’s fine. That was not good. They did finally make the full synthetic worth my while, but I wouldn’t go back for another oil change without verifying on the phone first they won’t insist on what grade of oil I get!
I also had them look at the belts, which I knew were cracked. They replaced the V belt and the alternator belt for $ 157+$ 80 parts and labor, which seemed a bit steep compared to the $ 60 labor rate they charge. However, I’m pleased I had the work done and the car was ready several hours after I left it.
I noticed on the written work order a $ 99 A/​C system check, which I didn’t ask for. That’s unacceptable since I didn’t request it in my online reservation or my comments — although perhaps it was mentioned quickly. Anyway, I’m certainly glad I asked, and had it deleted — phew!
BTW, the sticker they put in my car window says that I need an oil change in 5,000 miles on their Kendall full synthetic. That seems bogus. I have another car running Mobil 1 that goes 7500 — 10,000 (It tells me when it needs the change).
I came away from this place thinking decent people and the mechanical work seems okay, but very sneaky. Firestone, change your tactics and policies and maybe I’ll come back another time to give you a second chance. For now, I’d say go to your neighborhood mechanic.

Mike was amazing. I had my differential fluid replaced there and ever since then it had been leaking. I brought it back three times before it got fixed. On the third time mike helped me and was so nice and accommodating. I was thinking I was crazy haha. So glad he is there doing the great work that he does. Ask for mike when you go he will take care of you.

I read other reviews that said this location will scratch your rims. I came here anyway for the convenience, assuming that those reviewers might just be precious about their rims. I was shocked at the level of damage on my rim when they were done. Didn’t seem worth my my time to fight about it so I drove off but in one hour your guys did more damage to my rims than two years of living in Boston.
Outside of that, the wait time wasn’t bad and the customer service was friendly and professional.

I’ve used Firestone for emergent fixes and they were great. Tires are on of those things that you need fixed right away but most places are only open until 5pm. Firestones hours until 7pm is perfect for this. They were friendly and helpful. Only downside is tire selection…

Came here in a panic with a terrible flat tire tonight, just before closing time — Kyle the manager and two others stayed late just so that they could help me. The tire was under warranty from last year, so the only cost was a $ 15 warranty for the new tire. They were done in less than 20 minutes and completely saved the day — thank you!

They worked within my budget and got me the services I needed. Kyle Duggan, the manager, respected me as a customer and runs a great shop. Thanks again!

BEWARE of Scams
I took my car in for new tires. The manager called to say the brakes were worn unevenly and I needed new brakes and caliphers. I said I had just had my brakes checked at the dealer, and the dealer assured me they were fine, so now I did not want $ 500 of work done. The manager called back an hour later and said my alignment was off. I had also had that done 1 week prior at the dealer. I had Firestone «fix» my alignment, for an additional $ 90, but they pushed the lifetime alignment, or else my new tire warranty would be voided.
I called the dealer to complain about my alignment being off so quickly. The dealer manager had managed a Firestone for several years prior. He explained what they said about my brakes was completely false. He also said, «I bet the alignment print out showed the front toe was off by just a small amount”-exactly what Firestone claimed. I can’t completely prove they lied about the alignment being off, but it certainly appears that way. Additionally they lost one of my hub caps and denied it came in on my car. I will never use FIrestone again! This place totally scams you!

I was happy with my experience here. The staff seemed to know what they were talking about. I’m not good with car stuff and they made me feel comfortable as a girl with car troubles that’s not always easy. Mike and Brian helped me would return for other issues or oil changes.

I stopped in after buying tires and getting my brakes done at another location. I had an issue that required a lot of time to rectify but they could not have been more helpful or easy. Brian is a great manager and all their staff take customer satisfaction very seriously.

I’ve written another review on the «Firestone Auto Care Center,» so I won’t repeat my criticisms here. I will say I’ve been satisfied with the tires I got here, and they did a good enough job on an oil change. If that is all you want, you’re probably ok.
But they will try to upsell you. They will try so hard. They will tell you all sorts of things are wrong with your car. Whatever list they give you of issues, take that list, thank them, and then go find a real mechanic. I’d recommend the Meineke in Brighton on Faneuil St — they are no bs.
They are fine for tires, for oil changes, for alignments, but not for anything else. I blew through a lot of money on the car because of this place, and would strongly recommend avoiding it.

I have never felt so helpless in my life. I dropped my car off in the morning and told them I wanted 4 Bridgestone tires. They were on special and the best tire for the money (which the sales guy told me on Saturday) and included a warranty. Sold!
Fast forward to picking my car up on Monday afternoon. I ask about the warranty and am told the Firestone tires don’t come with a warranty. What’s that? I ordered Bridgestone. Not according to them. But this sales guys assures me that THESE are the best tires for the money, not the ones I ordered. And of course, this came to my attention after I swiped my credit card, and 30 minutes before closing. I went home pissed. Said I was going to write an angry letter and/​or take my car back the next day, etc etc. Then it set in that I really don’t know dick about tires and don’t want to be hassled asking them to replace these tires with other tires I don’t know anything about.
Get your shit together, Firestone.

this place gets an a++ for customer service. both of the guys I dealt with were attentive, detailed, and exceedingly polite. also, my car drives great now ;)

They can change tires. They can change oil.
They will upsell, and upsell hard, trying to say there is a danger to my family (really? Ah, no as the car was already looked at by a family mechanic a month earlier.
They will not work on my vehicle again, as I hate that.

I needed my front disc brakes changed so I went in there, they took the car apart, and long story short I ended up paying 400 for the job. I know it consists of pads and rotor resurfacing or replacement but 400? $ 100 per rotor, $ 50 pads, and $ 150 labor? Guess I should have asked but goes to show they’re out to screw you. Of course they also showed me a quote of everything else they thought it needed and tried to up-​sell.
I ended up taking the deal because it was about 5pm and most everything else was closed or in the process. Not to mention I was sweet talked into getting the firestone credit card with which I could get $ 15 oil changes for life. I took advantage of this sweet deal a couple months later. 3000 miles after that I come back to find out that they upped the oil change price by like 10– 15 dollars (don’t remember exactly how much).

One of the problems I experienced when I came here this first time was that I was offered the «rewards card» and wasn’t informed that it was a credit card until they had already put it through (I know, I should have realized that when they were asking for my social). I wrote to them via their website to complain and ask them to be more upfront about this. I got a personal call from a manager apologizing and they removed the card from my credit report. It seemed like the problem was resolved so I didn’t mention it in my first review.
Flash forward 6 months and I need an oil change. The local Stop-​and-​Shop often has $ 18 Firestone oil change coupons with free tire rotation on the back of the receipt so I decided to give them another shot. Again, the sales person was not upfront that the rewards card is a credit card but I knew better this time. They called halfway through and said that I needed a brake job. I asked them for a quote but decided to wait on it. I ended up going elsewhere for the brake job later on and I needed far less done than what they had recommended.
Firestone is great for cheap tires and oil changes with the coupon (I think that the oil changes are $ 30 without) but I wouldn’t go there unless I knew exactly what needed to be done for fear of being sold more than I need.

Cheap tires near the Lake
This place is QUISTIA!!!, I have called all the competing tire dealers in the city and Steve from the Watertown location of Firestone wins the business. No bullshit, no, you need this, you need that. He will even match the price of the on-​line tire discounter
(if he has the model in stock) which means you can get a LEAST $ 100 off the next best quote.
PLUS, Firestone has a really pissah deal going that benefits you if you have a car you plan to hold on to for a while. For $ 200, you get unlimited alignment service, which is normally $ 70 – 80 a pop. With Boston potholes and winter driving, I need to do this 2 – 3 times a year, so its paid for itself after year one, and my tires last longer (all wheel drive car, if one tire needs to be replaced, you need to replace all 4, wikkid expensive)
So if you need new tires, get the lowball quote on
and then call Steve from Firestone, he’s a good Mush!
(Lake = Nonantum, quistia = awesome, for those of you from out of town)