Kayser Automotive Group

Bought a 2005 CTS with 75K miles and after just 2 weeks, the transmission skips 2^nd gear, and the check engine light came on. They told me to take it to their Madison dealer, called them and they told me they don’t work on Cadillac, Took it to Bergstrom and $ 3,400 later, it was fixed. Good thing there was a warranty, so I paid for the $ 200 deductible and $ 250 for the check engine light. Contacted the sales guy and was told there is nothing they can do for me. He asked me what he can do for me, and I told him to pay for the check engine light and was told to fax him the bill. I have not heard from anyone since then. It’s unfortunate because they seemed to very nice people but they certainly are not standing behind the cars they sell. Really liked them but this leaves a really bad taste in my mouth.

I purchased a used vehicle from Kayser Watertown based on my good experience with Kayser in Madison. Everyone was nice and the process was easy and relatively painless. If that was the end of this story, I could have given the folks at Kayser Watertown a 5 star review. Unfortunately, I ended up having to put $ 1,500 of repairs into the vehicle in the first 4 months; $ 700 of that in the first week of ownership. This was a 2008 vehicle with fewer than 50k miles. I expressed my displeasure to the general manager on two occasions was told that 1) their service department did their due diligence, 2) my mechanic was being over cautious or possibly doing unnecessary repairs, 3) these were routine maintenance items (brakes, shocks, battery, sway bars, ABS sensor…), 4) I should adjust my attitude concerning my purchase and somehow be happy that all of these routine items are now out of the way for a while… So, take what you will from this cautionary tale but buyer beware…