Pleasant Car Care

Charlie was as «pleasant» as usual. I think he loves his job!
My schedule was accommodated perfectly. Since they do not offer loaner cars, a mechanic drove me to the local destination where I needed to be while my car was serviced. The work done was excellent and reasonably priced. As always, Charlie answered my questions patiently and to my satisfaction. Thanks. Pleasant Car Care in Newton is a Gem!

I brought my car in because the heat wasn’t working. They called to tell me it was a cracked engine block, which could be very expensive. But, they said that it may be covered under warranty (even after almost 10 years due to a recall) and to bring it to the dealer. I appreciate their integrity and expertise. They saved me thousands of dollars. I will definitely go back. I feel like I finally found a garage that I can trust.

This morning I woke up to my car refusing to start. I had recently moved to Watertown and had yet to find an automotive repair shop to give my business to. Not knowing what to do I called Pleasant Car Care. I told them the situation and where the car was. Without hesitation they offered to go to the car within the hour to see what they could do.
Just as promised they showed up to my house within an hour and had my car started. Told me I needed a new battery and that was that!
It’s nice to have people right around the corner that do great work with humanity and dignity.
Thank you very much!

Left review on wrong page. not sure how to remove

LOVE this establishment! If you’re looking for a TRUE mechanic to work on your car, foreign or domestic, here is where you go. They are located close enough to public transportation, so you can still get around if you need to leave your vehicle. He’s the type of old school mechanic who will get into your car elbow deep and not rely on prefabricated parts to get the job done. He doesn’t overcharge for the work and is honest in his assessments. I went there for an estimate on an exhaust system replacement after being quoted an outrageous price from another mechanic. Well, the individual who recommended Pleasant Car Care did not exaggerate the service. Not only did I pay a lot less, he let me know what future parts I’d need to consider TWO YEARS from now! This is a man who knows cars and clearly enjoys his work. Go here for dependable and honest service!

I love this place! They are so kind, and so diligent. I’ve been so impressed and they have always diagnosed my car correctly.

After three years of receiving service from Steve, Matt, and all the other guys at Pleasant Car Care, I thought it was time to reiterate that this continues to be the most honorable service station that I have ever gone to. You are received by a smile, you get careful, considerate explanations of what needs to be done once the car has been checked out, I have never been talked down to (as a woman), and I always feel that the price I am charged is honest, if not more so. Although my car is now 12 years old, I hesitate to buy a new car, because I would much rather be serviced by Pleasant Car Care than whatever dealer sold me a new car. These guys are the best!

You couldn’t find better service and mechanics. They will diagnose and show you the issue, shop parts to find you a good price, fix your car, all with a smile and handshake. Couldn’t say enough or recommend them more!

I’m happy to find a place that understands that it’s better to be honest and form long term relationships rather than trying to overcharge and try to take as much $ as possible every time you need work done on your car. Steve is a good guy and I would recommend this business to anyone who needs car repair around Watertown. I was also very impressed with the timely service!

I drive a Toyota/​Scion XA and I took my car here for several repairs and oil changes. They fixed a wheel bearing and the price was reasonable because I asked for the after-​market part. They fixed an obnoxious sound on my car unrelated to the wheel bearing that the Toyota dealer mechanic and another mechanic elsewhere didn’t know how to fix (for free!). They repaired a hole in the exhaust, changed some belts, and fixed the brakes. I think they are a very reasonable about their prices especially if you let them know you got a different quote somewhere else. Always get at least 2 opinions about what’s going on with your car! I took mine to the best rated mechanics on Unilocal for diagnostics and used Pleasant with positive results.

I’m writing this review before they even finish changing the oil in my car! That’s how good these guys are. I worked directly with Charlie and he is incredibly helpful and trustworthy. Pleasant Car Care will absolutely take care of you and your car. Period.

Absolutely wonderful experience. I’m extremely touchy when it comes to anyone other than myself working on my car, however I felt total trust in dropping my car off here. The guys there were able to get creative in fixing a skid plate (on a modified/​car that sees track/​race time) and all with extremely reasonable prices. I also brought another car there to which they gave honest feedback, and were extremely pleasant to boot. Great knowing they are around the block. Any Subaru owner should feel very welcome to take their car there.

Steve is the best. Prices are fair. They take very good care of our cars. They are always quick with repairs and honest about every detail.

I have never written a review for anything, I have found the mechanics of my dreams.
I didn’t expect to leave here feeling so taken care of. Steve explains everything, the
tech’s are awesome, they really know what they are doing. The money you save doesn’t hurt either. Truly a place where you feel you have been taken care of. My
search is over! You will be satisfied for sure!!!

I went for an oil change today. I spoke with someone on the phone, and when I was hesitant to come in because they couldn’t see me for an hour, they won me over with «we’d really like to help you out»
Oil change was about $ 30, I waited about 30 – 40 minutes for the oil change and then they checked out a problem with my check engine light for free. That was really nice. They told me what was wrong but didn’t pressure me to fix it right then (because it wasn’t dangerous at all).
Steve the guy at the front desk also politely responded to a woman who was trying to barter with him on the price for work on her car. I was a bit shocked to see someone bartering, but he smiled and handled it 100% friendly.
It really was extremely pleasant as the name implies!

This place is awesome! We have been coming for years and will not go any place else! Charlie, Steve, George and the rest of the guys are great. They always get our trucks and vans back up and running as soon as possible and do an incredible job at it. Thanks for the great service!

I am new to the area and I walked into Pleasant Car Care looking for help with a tire. They were so wonderful. Really great customer service, efficient. I’ve now been there twice and it wasn’t a fluke. They really take care of their customers.

We brought our PT Cruiser there after 3 other folks couldn’t fix the problem with an apparent fuel line leak. Steve kept us up to date on the progress and they were able to fix the problem once and for all. They also worked magic on our Kia Sedona which has never sounded or driven so good. All our repairs there came in exactly at the quoted price, were done when they said they would, and were guaranteed (which we’ve not needed since the problems have stayed fixed). Steve, Charlie, Matt and the crew are friendly and trustworthy. My only regret is not finding them 7 years ago.

Highly recommended. Steve is a genuinely nice person and truly knows what he’s doing. The rest if the team is also very nice and trustworthy. Very satisfied every time I go there.

I put the below review in the Newton shop’s link, but since he owns the Watertown place — I wanted to be sure it was here as well. See below.
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This is my first Unilocal review. I’ve never felt (due to my own laziness to put in a review), but I felt I needed to put in a review of my visit this morning to Pleasant in Newton. I think he also has a place in Watertown too.
I called yesterday and spoke with Charlie (the owner) of this shop and explained the issues I had. In fact, I had taken the car to the dealer (who had themselves diagnosed the issue) and I was looking for a cheaper alternative. Charlie told me to bring it in and he’d take a look.
The problem I was having was 1) lots of noise coming from the engine when I turn on the car (I thought it was the belt) and 2) compliance bushings based upon the recommendation of the dealer to have them replaced.
Well, Charlie and I took a quick spin around the area in the car, and he asked me about all of the issues. Then, he lifted the car and identified the likely problem in about 5 minutes. He was nice enough to bring me in the back and show me all the issues. Basically, the problem was the faulty work of the dealer (which I took there when there was a power steering hose recall) and quite simply it was a «loose screw.» Seriously, just a loose screw. He took a look (and showed me) that the dealer’s recommendations were not a problem at all.
We all know it’s hard to find an auto mechanic that you can trust, and I call tell you that I found that shop and person. (I also identified and confirmed my suspicions of the people at an auto dealer that was happy to do faulty work and then rip people off to fix the problem they caused…)
Best part, when all said and done he gave me a bill for his time and work — and charged me $ 25.00 for his time and the fluid that needed to be filled. Just to give you an idea: the auto dealer had given me an estimate of over $ 600 bucks on a part that didn’t even need to be replaced! I’m sure they would have charged me even more than that! Suffice it to say, I gave Charlie more than the $ 25.
Thanks!