W.E.R Yellow Cab

So after 45 min to go 1.5 miles down the road call the other company I’m hoping for better response

So we got a cab from a diner in Watertown and about 2 minutes into the ride back to fort drum I was 100% sure our driver was drunk. So I called their dispatch and informed them and the man on the phone said «nahh my drivers aren’t drunk» good to know that when your customers bring up a very very crucial concern you just blow it off because you «trust» them. I know when someone is drunk and he was clearly drunk. Thanks yellow cab. Great company…

I’ve used Yellow Cab a couple of times and most of the time, they are pretty good about coming on time. The only thing is you need to call in ahead at least 2 hours prior. If you do call last minute for a pick up, expect a 30 mins to an hour wait. Most drivers are pretty nice but once I had a driver who didn’t even help me with my luggage.

I call yellow cab all the time. Some days they’re early and sometimes, like today, they’re not. I called in almost 2 hours ahead of time to get picked up and taken to my job. Mind you I always set the time to be picked up 30 mins prior to when I have to be at work because sometimes they have to pick up other customers along the way. I set my pick up at 5:30. Now I only live 10 mins away. The cab didn’t arrive to 5:55. I work at 6. I called to see where the cab was. And by 5:50 called again. After trying to explain to dispatch that I will be late, I was abruptly hung up on. Really guys. I usually don’t say anything. Drivers have one job. Pick up customers. But dispatch needs to listen to customers. I’m late for work, that’s money coming out of my pocket, plus I gotta pay these guys… I’m pretty upset. Anyone have the number for complaints or anything? I need it.

Waited over an hour and a half for a cab. After making sure to call ahead of time. When we finally called to see the hold up they said the cab came by already and it was our fault we did not get it. Which was impossible since we were looking out the window the whole time. A yellow cab drove by the house once. If that is their idea of coming to the address and stopping then their idea of customer service is horrible. I’ve used them a few times and it always takes forever and the cab drivers are rude. I am switching to a different service ASAP. You never blame the customer.

My fiancé had to be back to Drum by Midnight to sign back in from leave, I placed a call to yellow cab at 8:45pm so he would be back in plenty of time. When placing the call I specified our timeline and the woman gave me an estimated wait time of 45 minutes to an hour. An hour and 45 minutes later I called back, asked for an ETA as our timeline was growing thiner, I was told the cab had left post and was on its way… I live in Carthage, which is roughly a 20 minute drive from post… An hour after that I called back asking where he was, I was told he was in Carthage and should be here any moment. 25 minutes later, still no cab, I tried calling back twice, each call going to the automated message. Nearly 3 hours passed before his cab arrived. This is not the first time this has happened. Unless you have a flexible schedule, find another option.

IMO, the worst cab service ever. They usually take about 45 min — 1 hr to arrive, and I’ve gotten charged different prices so many times that I know I’ve gotten ripped off at least a few times.
I try to call the other cab services but usually am able to get a hold of someone here more often. Thank GOD I don’t use cabs more often.

I’ve used them a few times with really mixed results. I’m used to city cabs that you can just hail when you need them or call if you don’t see any – it’s a little different out in the country. You always need to call ahead with these guys, but it makes sense being that we’re now in a low population density area. Anyways, make sure you discuss price ahead of time, being that you’ll often end up paying a bit extra if they have to pick you up far out of the way. No meters in the cabs, so it doesn’t really feel like a cab, especially because not all of their cars are painted… or seem to be officially taxis. All in all they’ve got me where I needed to go, but a few times I’ve ended up waiting a pretty long time for them to come pick me up.
Especially if you’re getting an airport pick up, schedule it ahead of time – otherwise you’ll end up waiting 30 – 45 min for a pick up.