Mountain Mike’s Pizza

Horrible manager they decided to hire here. My wife order our family a pizza which came up to $ 40, in not to concerned with the price because they have quality pizza. However we forgot to add som chicken strips for our daughter. So we call back and ask to add the chicken strips, the manager then cancels out previous order after the fact they withdrew the $ 40 dollars out of my account, then charges another $ 49 dollars!!! Come one!!! $ 90 dollars on pizza! As a manager I asked her this was not ok! Now my account is overdraft and i am told I must wait 2 – 3 days for the money to come back to my account. I am TOTALLY unsatisfied with this whole experience! I again and again asked her what could SHE do as a manager to make this right! I was told it was the systems fault NOT hers! Come on systems must be operated by humans! Her name is Diane I think she said! HORRIBLE! Very unprofessional to say the least! I love there pizza but because of the customer experience I WILL NOT BE GOING BACK HERE! If I could give a NEGATIVE 5 stars I would! Now I have to borrow money for gas to get to work! How embarrassing!

We ate at Mt. Mikes to watch the season 49er game because their vegie pizza is to die for. We are not vegetarians but this is the best pizza we’ve ever had. An older man, we assumed the owner, was helping to find the game on their TV. Our pizza arrived and the man continued to look till he found it. They were all very pleasant and hospitable. I’m shocked after reading these reviews. I thought this can’t be the same Mt. Mikes till I read the review from Pajaro Dunes. WATSONVILLE it’s got to be the place. I’m still shocked.

If I could give this place negative stars I would! They have the WORST customer service I have EVER experienced. The manager and the owner were really rude and even hanged up on me. I ordered a specialty pizza with only chorizo, jalapeño and pepperoni for delivery and when the delivery guy came he brought a regular combination pizza with NONE of the ingredients I asked her for. I called back to fix the what I thought was a simple mistake and right off the bat the manager was rude and screaming saying that’s what I had ordered and trying to blame it on me when my receipt CLEARLY said exactly the toppings I had asked for. She even went as far as telling me to send the pizza back and she wasn’t gonna sell my anything anymore. So I asked to speak to the owner which was as rude as her «manger» screaming over the phone and even hanged up on me. I tipped the delivery guy and didn’t pay her for her pizza. I wish their customer service and and manners were as good as their pizza, I was very disappointed.

very disappointed. when does a pizza sandwich come on a hot dog bun. never going back there again. they use to be good.
to add to this it just made me throw up so gross. I hope it’s not food poisoning

Expect your pizza to be delivered like 2 hours after you called it in. They are very bad at delivering.

If there was a 0 star i would give them 0 for bad Customer Service! I just went today around 6pm and the lady that i think is the Store owner was really rude she didn’t speak much English i think she was Russian she was really rude. She didnt get my onder right then she blamed it on me. I told her is was for here and she put it to go and had to charge me more then i got buffalo wingless and she got me nuggets. And i try to tell her in a nice way and she told me in a rude why that’s what i had ordered. And that was a lie because all my family saw what i had ordered. She even acted all rude when i asked for a cup of water like come on .She needs to go to some customers service classes. Never going back there !

I love this pizza!!! My favorite pizzeria hands down. The Hawaiian is my favorite and the staff is always friendly. Whether I dine in or carry out, I feel great after ordering from this place. The cheese garlic sticks are amazing! They have a great lunch buffet with lots of pizza and garlic cheese sticks! The salads are fresh at the salad bar which is a plus. It is a little bit loud but what pizza place isn’t. There are children of course and well I don’t mind because I’m there to eat the pizza! I highly recommend. I also always recieve coupons in the mail which my family lives ordering in. We wouldn’t chose any other place!!!

The service was mediocre, the pizza was great… we ordered a calzone when it arrived to the table we got a hot dog bun with tomato sauce with cheese that was not melted! Plus the bathrooms were filthy… I had a calzone before at Mountain Mikes, who knows what happened …

So this place stinks… literally. I didn’t smell anything (not even pizza) when I walked in, but after I ordered and sat down I smelled it. Idk if it is the salad bar or the bathroom, but it smells like something is rotting. I wish I could get my $$ back because I am too sick to my stomach to eat now.
Food arrived… the mozzarella sticks aren’t great (same with the sauce that comes with it.) The pizza is good, just like MMs is suppose to taste so I’m not sure what the others are talking about. All in all I probably won’t come back as I am a Cassidy’s and Pizza My Heart kinda girl now.

Wow… just wow! I called in an order for a large Everest (combo) and a large pepperoni, both of which were on a coupon I had. I am not sure if you get a lesser quality pizza when using a coupon, but as I stood in line to pay and pick up my order, I am staring at a poster for a pepperoni pizza that states «100 slices of pepperoni on a large». That’s what I ordered but when I got home and opened the box I was sadly disappointed by the measly 46 slices. The Everest was good but why advertise something that you are not going to provide by even half? That to me is cutting corners on a reputation. Oh well, back to Strawhat or Cassidy’s. Won’t make the same mistake at this location ever again!

I love this Mountain Mikes Pizza location! They serve a pizza/​salad lunch buffet that is very good! The salad bar vegetables are very fresh and the pizza is piping hot! I’m impressed with the rapid way they restock the pizza lunch buffet and salad bar!
The owners are ALWAYS nice to differently abled adults who eat here! They greet everyone with a smile and a happy welcoming attitude. The restaurant has been very clean every time I’ve eaten here.
There’s a variety of video games for the kids to play and safe high chairs for the smaller children to sit in while eating. The family atmosphere is so safe and inviting it makes bringing ur kids here lots of fun!
There are a variety of lunch pizza choices here in Watsonville to choose from but if you’re looking for value, quality, and atmosphere… This Mountain Mikes is the way to go!

Yuck! Found bugs on the mushrooms from salad bar. The pizza was good. Needs some remodeling.

Great pizza and great service! The guys name was Walter that helped us and he was super nice and answered all our questions!

Have been coming here for several years now and leave impressed with the quality of food. Awesome place. Great food. Friendly people!

My friends and I ordered a pizza for delivery at Pajaro Dunes last night. We called the gatehouse and asked them to let us know if a pizza delivery driver came through so we could meet them. About an hour later we receieved a call from the gatehouse stating no one had come through & maybe we should call them. We call mountain mikes back, the manager was extremely rude and said that he had wasted two hours on our order. how is that possible when we ordered at 7:20 and it was now 8:45? The manager stated he sent his driver out here and that she knocked on our door and we didn’t answer. Again, a total lie as we have three dogs who would absolutely let us know if someone knocked on the door. The manager accused us of trying to pull a prank on him and refused to bring our pizza back stating his driver was scared. Scared of a delivery at Pajaro Dunes? Please, this is not a ghetto neighborhood but a gated beach community. We had also arleady paid for the pizza yet they didn’t just leave it here when we allegedly didn’t answer? Or at the gatehouse for us if you couldn’t reach us? The manager was awful, service horrendous so needless to say we came to town and got round table. Never ever order from this mountain mikes as they obviously could care less about any sort of customer service.

I love Mountain Mikes Pizza but the service is HORRIBLE! The woman who takes orders is beyond rude. Every single time I order she is rude that is why this place gets 2 stars! Work on customer service and my rating will go up!

This place is horrible. BURNED cheese sticks! Sloppy Pizza, Cheap Ingredients. No BUENO!!! Get Cassidy’s instead!

Terrible Pizza and Frequent Errors. I think this place is under new ownership because it doesn’t taste like the Mountain Mikes I remember from a few years back.

pizza is good. but its not all about that there… at lunch time for the buffet the lady can be very verrry stenggy!!! shes always watching u what u get and what ur eating… i was gonna take my half way eaten slice of pizza home, and i had it on my plate, with a lil bit of salad, and right when i started to walk out the lady stopped me and said i couldn’t take any food home and i told her i wasn’t. i was just gonna finish my food and she was like «no no take out».
and they are very proportional on there food… like if there is only 3 people there buffet is for onlyyy three people… they should be more open minded and welcome the customer good and have a buffet fully stocked!

I ordered a pepperoni pizza for pick up because delivery was an hour wait. I appreciate a warm pizza so I didn’t mind driving to pick it up. I was in and out quickly. Once home upon taking a bite I was taken back by the amount of salt they used. I don’t think I’ve EVER had an over salted pizza. I mean is this even possible!!! If it wasn’t because I was hungry and craving pizza I probably would’ve taken it back. I absolutely jock pepperoni pizza and appreciate all the different versions but this one was waaay too salty. This was my second time having Mtn Mikes and the first time it gave me the runs. Let’s just say there will never be a third.