Orchard Supply Hardware

Orchard Supply has changed for the worse. Today I purchased a $ 5.99 item and paid with a Visa card. The cashier wanted my phone number and email address, then demanded to see my drivers license and credit card. For a $ 6 item. Seriously?
According to Wiki, OSH filed for bankruptcy and sold out to Lowes. Very sad — OSH used to be a great store.

My husband loves this hardware store but they really blew it today. We stopped in to buy a couple of yard tools. An older gentleman came in, using 2 canes. He was struggling to walk. He asked to use the store’s electric cart. The cashier said that their one electric cart for the handicapped wasn’t available as it was not charged. When it was suggested that maybe they should purchase a 2^nd cart and make certain it was always charged, she just shrugged her shoulders. This lack of consideration for the handicapped is truly unacceptable!

You know I thought Orchard Supply was supposed to be know for their outstanding customer service? Well not anymore. We came in 2 days ago to get a pint of paint for the bathroom. We waited at the counter for 15 minutes before anyone asked if we needed help, yes we do. Ok I’ll send someone over, well no one showed up so we left. We came back in today for that same paint and this time we had to go to the customer service desk to ask for help because no one bothered to ask us. Carl came to the paint department with 5 minutes to help us. He was having trouble figuring out how to work the paint computer so he asked for help. He asked for help atleast 3 times and no one came. Now mind you, there were atleast 3 employees standing around doing nothing but holding a clip board or nothing at all. They didn’t even look at poor Carl asking for help. Finally he seemed to be figuring out the computer and a young girl employee came by and asked how’s it going? Do you need any help? So I told her he’s been asking for help for the last ½ hour. She walked up to the computer looked at it and walked away. We used to like this store but the customer service is horrible and we will be going to Home Depot from now on!

Darn you OSH! I really like this store, but their garden dept blew it for me this year. I usually count on them carrying a basic selection of vegetable plants in spring. Just the basics, if for some reason my basics don’t sprout or get munched by bugs.
I went in this spring, was pretty excited when I saw the rows and rows of vegetable plants, only to be VERY dissapointed in the SELECTION.
I kid you not, there was maybe one variety of the basic things, but TONS AND TONS of that same variety. Who did that? That’s crazy, they aren’t even decent basic plants!
Where are the Lemon cukes, Butternut squash, sweet peppers and various tomatoes?
ARGH!
Well they do carry a decent selection of Renee’s seeds.

This is an excellent Orchard Supply Hardware. I was shopping here looking for something to buy, while I waited for the person who was going to sell me his vehicle. In the meantime, I purchased some hardware. This store is well stock with items you will not find in Los Angeles. I wondered why is that? By the way, I did buy the vehicle as a result of Craigslist. 10 hr drive back to L.A. Love the smell of Gilroy garlic!

This is a pretty sweet OSH. I like to buy dog toys here because they tend to be very durable and are less expensive than Petco, PetSmart, etc. They also have great deals on cleaning supplies, a great garden center and lots of other little things. Also, today was a no sales tax day! Hooray!

Need cork in odd sizes? They will cut for you. This chain has big stores with lots of things. they have household cleaning supplies, plumbing electrical stuff, and a staff that knows what the parts are for. I bought a kitchen faucet and the staffer was nice enough to tell me all the tools I would need. (Good thing he mentioned plumbers putty.) If you can’t find something, just ask. I always have a good experience at OSH.