Lakeside Travel Advisors

Although we were meeting family in Italy and Ireland, Petra did an excellent job securing very competitive Airline fares, taxis and additional ideas of what to do when there.
Her suggestions were thoughtful and very helpful. She spent time to understand what we wanted to do, and made some great suggestions, and as a result we go to experience some very fun times and places, that we would have completely overlooked otherwise.
Will definitely be utilizing Petra’s insights and booking via Lakeside Travel for our next trip!
Thank you so much Petra for a trip of a lifetime.

We are beyond disappointed in our service here. There was absolutely no follow through by Tammi. The time we spent here was completely wasted.
At first, Tammi was incredibly responsive. She even saw us the same day at the office. I had provided an email with details on our budget and what we were thinking of for our honeymoon. Neither of us have been out of the country and we needed a travel agent willing to help guide and to steer us in the right direction based on our budget. I convinced my fiancé to change our plans that evening so we could meet Tammi. She was so responsive initially I thought she would be great.
We went for the appointment and overall I thought it went well in the office. After spending an hour with her discussing options, she told us she’d put together a list of options with costs for us to review the next day. My fiancé told me that night didn’t care for her and maybe he was right. Several days went by and I emailed her to see when she expected to get back to me. I never received a reply. I know she received and read my email because emails I send from my work computer have open/​read tracking on them. It was really sad knowing that she opened and read my check up with her and failed to acknowledge it. I shouldn’t have had to send a check up in the first place. Whatever her reason for not doing her job is she could have manned up and said so rather than ignoring someone completely which is beyond rude. We were literally waiting on this woman and nothing ever came.
My take is, we were unfocused and had a smaller budget than she wanted to work with. What other reason would there be for spending over an hour with a couple to never follow up as promised? But isn’t that part of a travel agent’s job? We can’t be the only ones that have big eyes and a small pocket. This is poor business, terrible customer service and should be an embarrassment for the business owner. Being that we live in Wauconda we wanted to support our local businesses. What a waste.
Due to Tammi’s inability to do her job we booked a wonderful trip through Worldwide Traveler out of McHenry. They have a fabulous office with a friendly staff. Our agent there went out of her way to help us and the customer service was excellent. Don’t waste your time getting fooled by initial responsiveness only to be left in the lurch. Book elsewhere.