The Home Depot

Home Depot leaves disabled Veteran in the lurch. I received an electric battery powered chainsaw from my sister. It was shipped directly to my home. The battery would not hold a charge. I took the Item to this Home Depot, expecting a store credit. The manager, Caitlyn, flatly refused to accept the item. When I explained to her that I was a disabled Veteran with a Home Depot credit card, and have had years of exceptional service at HD, she stated that she could not be expected to bend the rules for certain customers. I shop exclusively at HD, as Menards gives no consideration to Veterans. I am sitting here now with a defective Home Depot product, and no hope of getting my money out of it. I find this appalling.

I’ve sent an email to
per Chris’s request so we’ll see how that goes. The latest update is that my replacement Pergo has come in and when I called today to finally set up my install, I was told they could find no record of my order and would need to check into it and callback today or tomorrow. I’m not even going to pretend to be shocked… I’m just as happy to post positive reviews as I am negative so hopefully I will have something positive to report if my email is acknowledged. This is a tough one to bounce back from though.

As far as Home Depot stores go, this Brookfield location is outstanding. The biggest challenge for me in home improvement store is FINDING WHAT I’M LOOKING FOR. I usually have a list of things and it’s daunting in a store with thousands of products to find what I’m looking for. LUCKILY the employees at this Home Depot are really helpful at showing you where things are located. One employee, a former high school algebra teacher, was super nice and helpful.
RANDOM LIST OF STUFF I PURCHASED: porcelain tile, thinset, ¼″ fine thread bolts, a reverse polarity outlet tester, aluminum elbow for a dryer vent and a five gallon orange bucket.
I recommend this Home Depot and it’s location to a competitor (Menards) makes it easy to price compare items.

We went to check out the lawn mowers and got a tractor and a patio swing and price match from the competition. The battery was dead so the salesman replaced the dead one and offered to go online to print out a manual for us. We opted to go green and save the paper. Kirt and Andy were both very helpful with suggestions and loading. Usually I avoid weekends at HD but they had plenty of staff on the floor helping customers.