Apple Store

Terrible service. I came here with a cracked phone through recommendation of my friend who told me to go to the Apple Store instead of those quick stands you see at the mall. I wasn’t aware that people made a appointment so I was a walk in from that I knew I wasn’t first priority. I came in and there’s a bunch of workers just conversing and I had to go to one guy who told me to find the person with a red iPad and they all have iPads so you really had to look and I had to check in with all my personal information and he said there’s a 30– 1hr wait to just be see a associate so that was fine I walked around came back and we still had to wait because the last guy never checked us in!!! So after that I expressed my problem and he said it can be fixed in a hour and a half?! So I left, I’m supposed to get confirmation that my phone is done and I never got one and it’s already 1hr 30 mins later so I came back and sat in the store no one approached us asking if we need help it has already been over 2 hours and I still don’t have my phone I’m literally typing this review on one of their devices in the store if I knew the service would be this slow I wouldn’t have came to the store and went to a stand instead

Every time I visit this Apple Store, I have no complaints/​problems especially for a Monday@ 8:30 p.m. Fallon was very friendly and attentive to all my needs. Service in and out even without appointment. Hey you can’t go wrong by going to the Apple Store. Ask for Fallon, she rocks!

I wanted to purchase apple watch for very long time, selected the style, and band color on line and was very excited to get my new watch. So, we had visited the Apple Store at Willowbrook Mall NJ yesterday afternoon. It was Sunday and it was crowded. I understand that. We spent 15 minutes standing by the stand with the watches and looking for someone to assist. The stuff was shorthanded, we were completely ignored. My husband tried to waive and get attention from sales stuff and was ignored. I understand they were busy, but I did not feel I want to spend any money in that store. After 30 minutes waiting for help or attention, I completely lost desire for the new apple watch. They did not seem that cool anymore. Sad how poor customer service can kill sales as my husband also wanted to take a look at few models of MAC as he is looking for new computer.

Nothing else but waste of time!!! I got new phone that was never working right in the beginning. Could not move my old backup to the new one, it got stock in apple logo for hours so I went to replace and not only it took 3 days to have it replaced but they would give a refurbished phone !!! In the beginning it was odd as they said even thought it is called Apple Store they are running two separate institutions. One is called sales the other is called repairs. So even sales have those models in stock repairs cannot touch them. It has to go through the repair chain so they apologized and ask to come back once my «new phone» ships in. It seams odd but now after the story rolled out it makes totally sense! They will NOT give you new phone anyway and that is why they need to get a refurbished shipped in! 5 days ago I paid over $ 1,000 for new phone and they want to give me a used one?! F you Apple! I hate you so F much! At least you could treat your customers with respect if you can’t design things that works! Anyway complete waste of time! I should have just sent it back to the carrier which I am doing now anyway! I am so angry that had to go through this bulls… noisy trusted the guy that started my return as he said i will get brand new phone in retail box … Not a no name box like the one they offered! Liars! My advice — avoid this store! Hey will roll you out!

This place gets so damn crowded and they clearly are understaffed. Everything you do requires waiting. Wait to make an appointment, wait to check in for your appointment, wait for a technician, wait for the repair. It should not take a total of three hours for a screen repair. Not sure if it’s just this location or every store is a big wait. Regardless, we all know apple has us by the balls.

They are awesome and Apple consistently produces outstanding customer service. I bought a leather case that began to smell of marihuana. Sounds strange and they gave me a brand new one. After a month, the same thing happened and I went back. They gave me store credit and did not have to.
They really went above and beyond and no, I don’t smoke marihuana nor was my case around it but the odor began to get stronger from each case. Maybe something with the black one? I found something online with some expensive Herme’s handbags doing the same thing.
In any even, they are great and so is the company.

Being clumsy and forgetful can be a recipe for disaster when you own an iPhone. In the past two weeks, I’ve cracked the screens of two phones (yeah yeah, I’m a mess) and for my second damaged phone, I decided to go to Apple to replace my screen. Turned out my phone didn’t just have a cracked screen, but it had other internal damage, which meant that I needed ANOTHER iPhone. I’m not a baller, so I was pretty bummed out about the news. Joslyn was assisting me and I let her know about my string of bad luck with iphones. I also kept it real and was like, «I’m not buying another phone. I can live with a cracked screen.» Joslyn was not only helpful but super understanding. She decided to give me a new phone at a great discount and even helped me with setting it up. Mind you, I had the last appointment for the day, which meant that when this was all settled, the store was already closed.
It’s refreshing to have such great customer service and to feel like someone’s looking out for you. I was waiting at the store for a little over two hours, so I was able to talk to the other specialists and everyone who I spoke to was really nice. They even let me try on the new iWatch! I felt like a boss for a sec, but then reality hit. Anyways, this is a great apple store with incredible customer service. THANK YOU! :)

I was asked immediately if I needed help as soon as I came in. I was looking for car chargers and they pointed me to the right direction. Another employee immediately helped me where the Chargers were located and assisted me in purchasing the right one. Using his Apple iPhone he took payment using my Apple ID information and I was in and out in 15 min.

TERRIBLE! I walked in to fix a minor problem (receiving texts late) INSTEAD of walking out with my phone fixed Jonathan completely destroyed my phone. NOTHING can be done but make an emergency call. I spoke with the manager, she did nothing. Long story short, I was better off never walking into that store!

I thought I reviewed this spot a while back??? I guess not.
I went to give my lovely MacBook Pro a checkup since my warranty expires in Jan. Before I showed up to the store, I checked for available appointments the following day on the website. It’s really easy and it beats going there, having to wait, or for them to tell you «you need an appointment». The best part, is actually getting helped at the exact time.
The Genius helper was friendly and knew her stuff. I let her know that my laptop charger stopped working randomly. Initially, I was about to purchase a new one ($ 80) but because I have AppleCare (you need this AppleCare) it was covered! Any damages to your phone, laptop, etc. the AppleCare handles them (individual plans).
My parents also purchased an iMac/​phones at this location and the processes have been smooth. Most of the workers are cool, you have a few that will just pretend you aren’t there so they can keep talking about how cool their iPhones are but ya know you get that everywhere. Most of the times that I have been at this spot, I’ve been helped and if I ever have any issues, the Apple hot line is also great!

I am not impressed with the customer service from this Apple Retail Location. My iPhone 6 bent and contrary to Apple’s press release, they would not replace my phone. This is clearly a design flaw that this store would not recognize even after I showed them Apple’s recent press release.
This was very disappointing and I will not be back to this location even though it is the closest one to my house. I will make the extra journey to garden state plaza from now on.

The worst service the worst attitude and how about if you wait 15 min for help then that person helps 10 other people in the middle of helpling you. Then because he didn’t pay attention to what he was doing you call back and wait on the phone for 28 min to get a manager and instead they connect you to apple care. Do not use this store seriously consider if u are going to needhelp because on a rating they get a minus minus

I was here on 09/​24/​2014 around 9:15PM. I understand that they were gonna close in 15 mins (9:30PM), but I just really wanted to ask a quick question. This person was not a genius, just one of the salespeople. After seeing me, he continued his chat with someone who seemed to be his friend from what I overheard, instead of paying me any mind. Ok, no problem. I waited. After she (the supposed friend) left, he started texting on his phone, still ignoring me. I excused myself to interrupt him and asked him my question. He couldn’t help me, which was sad to me, but what can I do?
However, what really ticked me off was that at the end, before I was even done talking, he started looking down at his phone AGAIN and typing away.
(I hope that he’s a secret agent who’s having really important stuff to do instead of finishing a simple conversation. In all seriousness, if he was doing something for the store and being timed doing it, please explain, and I will retract this review. However, his phone looks like a regular iphone 5, not an apple checkout iphone with a thick attachment in the back)
Apple executives, if you’re reading this, check the cameras, I was wearing an orange shirt and in the middle part of the store around the time stated above. And pls note that If I really want this kind of off-​putting, borderline rude customer service and no-can’t-do attitude, I would’ve gone for a less expensive phone, laptop, desktop and tablet.
This store deserves ONE star for today’s service. However, all the other times that I visited, the store was not so bad so 3 stars.
Well, just chalk it up to the IPHONE STRESS.

I hope the manager of this Apple Store has access to Unilocal.I wrote a tip about a year ago and recently decided to pop in to make a purchase. Hey maybe in a year their service got better– one would think. Well no it’s still just as bad. Nobody asks you if you need help. You have items in your hand you want to purchase but there is absolutely no one to assist. Every associate is just standing there with an ipad in one hand while chit chatting to other co-​workers. Come on I know Apple crushes the competition but I know Apple Store of Willowbrook ain’t crushing other Apple Stores competition. Save yourself the headache and crowds shop online.

Well what do you know, the AppleCare Protection Plan came through in the clutch.
I bought my Macbook Pro Retina in July of 2012 and I figured if I was going to spend that type of money in the first place, I should buy the AppleCare Protection Plan as well. For at least the past year, I’ve noticed a green horizontal line on my display that wasn’t a big deal but nevertheless noticeable. Due to part laziness and being busy with college, I held off seeking repair until Monday night. After having an online chat with the Apple customer service (who were helpful) and determining that it was worth a repair, I set up an appointment with the Apple Store in the Willowbrook Mall. I arrived about 10 minutes before my scheduled appointment and was promptly tended to. The employee was very friendly and immediately identified what the issue was. Apparently, my labtop must have had excess pressure from being in my backpack (which sounds about right) and caused the keyboard shell to press against the screen and cause the green horizontal line. So if anything, there’s a little friendly advice for any fellow college students/​etc. After checking the diagnostics and filling out some paperwork, I was told that I’d be covered under my warranty which was a sigh of relief! After leaving the labtop with them overnight, I received a call at noon (as expected by their instructions) and retrieved it without any hassle.
FINAL THOUGHTS
I’d say if there’s anything you can learn from this review it would be:
1) If you plan on getting a labtop or any other large money investment, I would recommend getting the AppleCare Protection Plan. I originally thought it was a waste but this incident proved me wrong (The repair would have been $ 663 without the warranty).
2) I would highly recommend visiting the Apple website and scheduling an appointment ahead of time. Make sure to get to the appointment in time! One of the customers ahead of me came 15 minutes late and the employee had to find a new slot for them.
3) The staff was very friendly and knowledgeable. I can’t speak for all the employees but I enjoyed my experience.
Overall, I had a great experience at the Apple Store located in the Willowbrook Mall. If you are looking for a new Mac or any other electronic toy, give this place a shot!

Got great service from Sharock at this store. Very patient and informative without being obsequious. Set-​up folks are not as warm and fuzzy. Got what I needed.
This place is located not too far from Macy’s but the closest entrance is near the Cheesecake Factory. Go straight in, turn right at the center hall, and the store is the second unit on the left.

To me, Apple stores have lost there luster since Jobs went to the great beyond. This is a pretty small location so no real awesome classes like in SoHo or the 5^th Ave locations in the city. I would like to see more demos of 3^rd party apps and accessories.
I was here recently without an appointment, and like clock work they didn’t have space to help someone out who isn’t an attractive early 20 something female. One of the guys on the side was able to quickly tell me what was up with the phone but the repair would require me to come back in the morning and wait 2 hours for a battery replacement on my iPhone 5. I decided to take it my verizon wireless location and trade it in for a 5s. Way better outcome since I had the upgrade!

Stopped in to check out the new Mac books and the new iphone 5s. I already own the iphone 5s I got it the day it came out but I wanted to check the new champagne color and silver color iPhones.
The store was extremely crowded with people most milling about playing with the many displays of apple products.

Do yourself a favor and buy online. They put you on a waiting list for a sales person to speak to you. If you go rogue and ask the sales person on your own they will tell you to speak to the «receptionist» even if that sales person appears to be standing around not doing anything or assisting anyone. Guess who will come to help you 20 mins later, that same sales person. (The guy literally waited to be told to help me.)
As others stated, the place is overcrowded during the weekends. However, the above situation happened to me on a weekday afternoon. So when is the best time, really?
Granted when it came time to help me, he answered all my questions and checkout was right on the spot. No need to go to a register. Still, buy online if possible.

Very efficient store.
Staff is very friendly — especially when keeping everyone in order.
The lines tend to be really long here — I went the day after a snow storm and it still seemed to be busy although the mall was dead.