High Mountain Health

The parish drive location is by far the most unfriendly, terrible place I have ever been to for medical care. I went in with a simple question and much to my shock I was asked why I was there. I was questioned because I go to both locations in Wayne and the lady behind the desk pretty much ignored me, sat down and stopped answering my questions. It was actually kind of embarrassing being treated that way in front of the people in the waiting room. So unprofessional and I can’t believe how miserable that lady was behind the desk (this was this past Thursday around 1:30pm). Just created an unfriendly environment and I can only imagine if she’s the same one people are talking about in other reviews she either has to be related to someone who works there or there’s a lack of professionals in the area who do what she does or some other string is being pulled because I don’t think anyone who deals with the public the way she dealt with me would ever have a job with that attitude and disrespect.
So, I drove across town to the other location and low and behold I’m out of there in under 5 minutes and all my questions were answered (it was about referrals I needed). The woman at the front desk on Hamburg tpk was sweet as can be and thorough.
I will never step foot at the parish drive location unless by some miracle I see an «under new management» sign across their door. What a poor excuse for any kind of health care. I’d be treated better walking into an overworked emergency room than that place.

I had never seen posts for this practice, but TOTALLY in agreement. The Hamburg address is the TOTAL OPPOSITE of Parish Drive. Rude, rude and more rude at Parish Dr. The only person who was actually nice is the girl in the back who draws the blood. Not sure if she is part of their practice, but the whole office needs to take lessons from her.

I had to wait over an hour to see a doctor. The staff are unprofessional and uncaring. They act as if they are doing you a favor by taking your money and accepting your insurance. They become very defensive if you advocate for yourself. If your insurance does not cover something they act aggressively trying to collect. They couldn’t bother to get my name right even though it was right in front of them. The woman in billing insulted me.

Avoid this location and just go straight over to the (4 star) 246 hamburg tpke location TRUST ME. The front desk here is for the most part unfriendly, wait times are ridiculous even with an appointment, and they will reschedule at the last minute. Save your time, energy, and stress and just go to the urgent care location on hamburg tpke. Their front desk is friendly, never reschedules last minute, and gets you in and out on time.

I cringed at the fact I had to even give this practice a one star rating, wish there was a zero. I’ve been putting up with this horrible place for many years since their office is very close to where I live. It’s true like the other reviews have said, you have to wait over an hour even if you had an appointment (I stopped making appts, I literally just started showing up and waiting my turn). The physicians are okay, they do what they have to do. But the physician assistants and front desk staff are complete knuckle heads. I honestly think that I am more knowledgable than their PA’s and the front desk girls LOVE to take your money and they frown if you stand up for your rights. At my last visit, I’ve had enough with them. I came down with a virus and I saw Smdar Kleinstein (a physician assistant). She told me, and I quote this, «oh the virus is already in you, you just have to let it pass.» Then she gave me one of those sample Nasal sprays which didn’t help at all and told me that antibiotics won’t help me unless I came down with a fever. I actually took her advice since she was the professional here. After 2 weeks, the virus became worse so I called them again for an appointment. I felt as though I did not need to pay another co-​pay because no one ever addressed my problem in the first place. They just took my insurance and my money for nothing the first time. When I told the front desk girl this, she looked at me as if I had 2 heads. We went back and forth yelling at each other, and in the end they demanded I pay again and I walked out. I later saw another doctor that said I developed bronchitis. All because those idiots never helped me in the first place. A week later they sent me a letter in the mail saying that they cannot service me anymore. GOOD! i dont want your service. I’m sure one of the girls whined to dr. rasa (the head doctor) about it. I would never recommend this practice to anyone… Staff are unprofessional, unsympathetic, and complete money hungry pigs.

I could not agree more with Amanda F … in fact, I would give HIGH Mountain Health ZERO stars if it was an option!
I had been seeking a new primary care physician, and had also received indicative test results from a blood test that I needed to explore further for a diagnosis. After a lengthy process of reviewing area doctors in my health insurance network, I decided on High Mountain Health for their seeming versatility and primarily due to the high marks for patient care received by Dr. Peter Carrazzone. Unfortunately, Dr. Carrazzone was not available on the date I was looking for an appointment so I agreed to make an appointment with doctor in the practice (… thinking the standard of care would be the same across the practice — not the case).
I arrived at the office and checked 15 minutes prior to my 6 pm appointment to complete any paperwork. First, although there were only 2 other patients in the waiting room I was not acknowledged until after 6 pm (when I had to listen to the woman at the front desk telling me how tired she was and how she never sees her husband), and then did not get called into the treatment room until 6:55. When, at 6:40 I asked the girls at the desk when they thought the doctor would be available, their snippy reply was that the doctor takes his time with his patients (that proved not to be accurate).
Finally, I was called back, and had my weight, height, symptoms, etc taken down by an aide — who was very nice — but seemed to be just checking off symptoms via a computer program without probing further. Ok — not a problem, I assumed the doctor would probe further when I met with her.
10 –15 minutes after the aide had completed her portion of the visit, the doctor finally came in for my exam — which could not have lasted more than 10 mins (so much for the doctor taking time with patients … and this was my first visit!!), and for ½ of that time, the doctor lectured me that if I ever wanted to get pregnant I would have to do it now because my window had just about closed (as if at 38 years old that wasn’t apparent)! Pregnancy, or the hope to get pregnant, had NOTHING to do with the purpose of my visit. In fact, the condition I was concerned about was something that should be addressed before getting pregnant … I had to point this out to the doctor. The doctor asked me nothing about my symptoms, did brief physical exam and ordered blood work and an untrasound and then told me to call her the middle of the following week so that she could be reminded to look at my tests.
When I contacted the office the Wednesday of the following week I was told by the front desk person that all my results had been received and that a «nurse» would call me. By Friday, I had not heard back and when I contacted the office was told this time, that only my bloodwork had come in and the ultrasound was still outstanding (had I been given accurate info, I would have followed up earlier in the week with the imaging lab). On Saturday, the office confirmed they had all results and would request that the doctor review them and that a «nurse» would call me.
Finally, the following Monday, a nurse called me to say that my ultrasound was normal, but that they were still waiting on final bloodwork — as they had only received «preliminary lab results» (again contrary to what I was told previously!). I contacted the lab, was told they had sent over final results (they don’t do preliminary reports), when I called the doctor’s office again, the person on the phone agreed they had final results and said — «I don’t know what the doctor was looking at.» Again, a nurse called me back to report normal blood work. I tried to ask questions regarding the various tests that were run, with not forthcoming information from the nurse.
Seemingly — my medical concerns were a closed issue based on these tests and I was never able to get the doctor on the phone to discuss the results or next steps to a diagnosis. Also, I had to practically beg to have my lab/​test results sent to me as they were not updated on the patient website as promised (I had to contact them multiple time with respect to this as well).
Now, 7 weeks later, after seeing another doctor for a second opinion — and based on the same exact ultrasound and bloodwork High Mountain Health received but had said were normal — I have been diagnosed with and am being treated for the exact condition I originally went in to see Dr. Saros about diagnosing.
I am shocked at this lack of patient care and concern and the fact that no effort was made to form a diagnosis … symptoms don’t disappear even if tests come back «normal,» which in this case they were not. Even to my untrained eye, I could pull out several readings that were indicative of the condition I was ultimately diagnosed with.