PetSmart

We went through beginner, intermediate and advanced dog training. Our teacher, Michelle was wonderful! Patient and knowledgeable, she helped us work through each challenge. The groups were small enough for individual attention but large enough to help Peanut learn to socialize. The cost was reasonable. Now that she has graduated I only wish that they offered another class to help her get her therapy dog certification or learn more tricks. Thanks Michelle and Petsmart!

This review is for the grooming. three times the price as the private groomer and a horrible job rude people working

This review is for their grooming department.
Basically, I paid around $ 40 for a pretty basic service which includes ear cleaning, bath, and brushing. First of all, they make you come in 3 hours earlier than you actually need to only to keep your dog in a room with a bunch of other barking dogs. Secondly, when it was time to pick up my spaniel, he received the bath and the brushing but his ears were still the same when I checked at home and had to do it myself. Also, I asked if the girl could cut one of his nails because it was getting quite long and she went into the back and came back out 5 minutes later and it was exactly the same…
I’m confused, do the groomers just pretend to do what they are paid to do and hope the customers will not notice? It is the last time I will ever come here. Absolutely disappointed.

Great sales!
I went today to get food for my dogs and I was happy the food I give was on sale. Walked around a little bit checked the cats for adoption (I have four) .
Store is clean and signage is good. Get up to the register. Cashier was nice and friendly. Then it happened. The food I bought rang up at regular price. I politely said to the cashier the bin tag says it’s on sale for 30.99 not 47.99. She called the manager Manny. She explained the situation and he said he would check. So there I am at the register getting ready to use the standard. If the price tag on the shelf is lower than the register I get sale price … Manny comes over checks the food and says yes. It’s on sale for $ 30.99 … Must be an error. I’ll change the system. . So glad I didn’t have to use my speech…

Had my Lab Mix bathed last week with add on for dry skin and nail grinding. I am happy, he is happy. We will be coming back again to have Alexis groom him.

Don’t ever bring your dog to be groomed there. By far the worst customer service ever. I asked the manager Kathy to help me after standing there 20 minutes while her girl was tied up and she refused. Then she took a personal call on her cell phone. The place looked like a pig pen. Kathy pick up a broom managers do that

If you love your pet, please do not bring them here.
My dog was nipped at a Sunday training class. He was bleeding so we brought him into the grooming room to clean him up and check his injury. I’ve never met a more unhelpful group of people. The girl at the desk just looked at us when we arrived in with our bleeding puppy. We asked her for a wet cloth or paper towel. She pointed to the paper towel on the counter and when we ripped off a piece we had to ask again for them to wet it for us. No one even asked if our puppy was ok.
About 10 minutes later, I witnessed this same groomer yelling twice at a dog that she was grooming. She seemed to be a very unhappy person and her behavior was completely unacceptable.
We will never return to this store. It was very evident to me that the people I encountered there do not love animals. Shameful.

Ok first I do like the store I hate the location I truly hate malls I think they are a waste of space. The store is close to the mall. Service is nice they are helpful selection is good. Grain free Holistic food for your cat a wide selection of litter. They have adoptable cats on the premise if one has a heart space and money you can come home with a new member to your family.

Horrible grooming experience… just moved from NYC and always took my dog (German Shepherd) there for a bath and we never had any issues until we moved to nj and took him to the Wayne store for a bath.
They kept our dog in the cage for 3 hrs and received a call that the dog was behaving aggressively and couldn’t take him out the cage. I had to go in the back area and pull him out of a tiny cage and they were able to give him a bath without any problems. Had my dog not been in the cage for 3 hrs he would have been just like he has been for the past three years.
Now I have to schedule him a special 7am appointment in order to get him bathed. What ??? Extremely disappointed and will NOT return.

We have used this store for grooming for the past 8 years. Lately it is really going down hill. They injured my dog during a normal grooming. They don’t seem to know what they are doing and the staff seems very inexperienced. The management can’t be bothered to help if there is a problem. They won’t be seeing me or my dog again. There are plenty of local groomers that actually LIKE dogs.

I just tried to make an appoitment for my dog at the groomers at petsmart and the person I tried to make an appointment with was very rude. The hours say from 9am to 9pm and I couldn’t make an appoitment for 3? On a Wednesday? Will not try to make an appoitment here again.

This is an in and out place for me. The best customer service I seem to get is at the register. Their selection of products is large, but hard to find what I need. I need to search for a floor person if I need one.

My dog has terrible separation anxiety and pet smart is the only store close by that has the calming gel for her. I was a little disappointed that it wasn’t in stock, but I asked a sales person (Tom) if he could check for me in the back to see if they had any. He immediately pulled out his scanner out and went to the shelf to see if there was any in stock. Unfortunately there wasn’t any until probably Monday. But he said the Paramus location did have two in stock. I than said oh perfect I’ll go there now and I hope they do have it. He said not to worry and headed towards the front of the store where he called them for me and asked them to put it to the side so I can just pick it up. Fantastic customer service! He was so helpful and nice that I definitely recommend this store. I don’t think I’ve ever experienced someone helping me out this much. Usually other stores say we don’t have it and leave it at that. The extra step Tom took was fantastic.

I actually love this store. Everyone is always friendly and helpful. They always have what I need for a good price. I buy dog food, cat food and wild bird seed here.
However, the grooming salon denied my dog when I took him in for a nail clipping claiming he was «aggressive.» He’s been there 2x prior to this visit so I don’t know how things changed all of the sudden. Even though I dislike shopping in their competitor’s store, Petco, I took him there and they were able to cut his nails no problem.

If you enjoy the pungent smell of urine and the sound of drugged cats, you’ll enjoy this store!

Please take your dogs elsewhere to be groomed unless you want to deal with what I dealt with here. Dog came home with conjunctivis in her eyes and $ 700 in vet bills to treat. Had to take her to the animal emergancy facility in Fairfield two hours after she was groomed. Her eye completely swelled closed and was red, swollen and irritated. Called to get them to help reimburse for this neglect and a month later am still fighting Petsmart corporate to take action. Do yourself a favor and find a local small groomer and don’t take your pets here. They obviously mishandled my dog and I am warning you all :(

It took them 30 seconds to deny my small, 2 years old, sweet, yorkie like dog grooming, saying he is an aggressive dog. That’s absurd. He was a bit stressed, but they were quick to dismiss us for other reasons that I can’t explain. I had an appointment and I wasted my time.

The workers here are really friendly and helpful.
That said… all they sell is pet food so shouldn’t they have purchase power to lower prices??? Ya’d think! But the prices for most things are way too high.
Also, I bring my dog to get her nails cut and for a good grinding. The first time it was great. The last two times I’ve gotten stuck with the same girl and she doesn’t grind the nails enough. Makes it a waste of money.
Not the best place out there, but its close and convenient… Ho-​hum.

As an aquarium enthusiast, I rate this pet store 3-​stars.
The store is clean an new. They have a pretty good freshwater selection, but not marine/​salt water selection. No salt water fish, and very little merch.
Staff is generally friendly. But, I stopped in to look around and some kid came over to help me out. He asked me if he could help me pick anything out. It told him I was thinking of setting up an aquarium, but I would probably buy one on Craigslist, because there are so many available that are pretty new, and you can get $ 1,000 setup for like $ 200. People just need to get rid of them.
Anyway, he started trying to convince me that you have to be careful with Craigslist and make sure that you’re getting something that won’t break a week later, blah, blah, blah. I was just like, «Man, do I actually have to listen to this kid practicing his sales pitch at the pet store?»
This place is ok. I just can’t give them a woo-​hoo. Not for their aquarium stuff.

Huge store with a grooming center as well as an adoption center for kitty cats. They have helpful employees around as well as many products in stock and great prices! We can easily spend hours there looking at the kitty’s as well as just trying to find new fun things for our own 2 cats. Plus it’s always clean inside the store. Couldn’t ask for anything more.