Super 8 Weatherford

What a nightmare.
A friend of mine had recently passed, and I went to Weatherford for the services. I booked a room for a couple of days at Super 8 (using their website), and reserved a handicapped room with roll in shower.
When I arrived, I paid for my room (cash) and proceeded to it only to find it was not the room I had reserved. I went immediately to the front desk and informed them (even showing them the confirmation sheet I had printed) and was told «I don’t see that on my computer.» So I was then asked «Well do you want the room or not?». I requested my money back since it was not the room I had reserved and paid for. Then of course, I had to visit my friends and apologize that I would not be able to stay for the following days services, and make the long drive back home. While in Weatherford, I kept trying to call their so-​called Customer Care line and was put on hold for an hour.
Upon returning home it was too late to call the Customer Care and had to wait til the following day. When I finally got to talk to someone, they apologized for the holds the previous day and took my complaint stating theu would have a «resolution» by 7÷13÷2015. That date came and went without a response. They did leave a message on my answering machine on 7÷14÷2015, with a half-​baked apology and letting me know all charges have been refunded.
What charges?!
Pathetic.
If you happen to be in Weatherford TX and are seeking shelter, avoid Super 8 like the plague.