Heart To Heart Bridal

Let me start off by saying that I am from the Buffalo area, had already bought my wedding dress and bridesmaids dresses… or so I thought. Two of my bridesmaids had ordered their dresses online from a vendor who was once reputable and then became a scam website taking payments without fulfilling orders, answering phones and now refunding payments. Barely two weeks before my wedding, when we finally realized that they would not be receiving their dresses in time, I started making phone calls to all the bridal shops within 100 miles of both Buffalo & Syracuse. Heart 2 Heart was the only bridal shop to go above and beyond and help me last minute to get my girls their dresses. They reached out to the actual dress company themselves, seeing what was available in style, color and size and was ready to ship out immediately. They overnighted the dresses, were kind enough to give us a discount for the horrible experience we had went through, which was completely unrelated to them. Sarah was especially understanding, helpful, professional and kind. If this is how they go above and beyond for a last minute customer over an hour away, I can only imagine how wonderful a bridal experience would be.

This is a nice shop located in Webster. We caught them in the middle of their move to their new space, but the store was still very presentable.
I appreciated that they sent an email after the appointment was made, and the details they provided are very accurate. They do ask that you have a person from your group assist with trying on the dresses, the staff there does not help you (they will clip if needed).
I feel that this can take away from the experience for the people that you are bringing there with you. Instead of my mom being able to sit and see the dresses on me, she was helping me in and out of dresses, zipping and unzipping and putting dresses back on hangers.
I think if I hadn’t been to two other stores that provided such outstanding customer service I might have been more receptive to Heart to Heart’s style. I understand that they are a small shop, however, so were each of the other two places I visited. Heart to Heart’s style just isn’t for me and I decided not to purchase a bridal gown there.

I had a great experience from start to finish with Heart to Heart Bridal. I called them during the week to ask about prices since they are rated with 3 $ on Unilocal,the woman who answered the phone was extremely polite, shared the price range which did fit my smaller budget (other boutiques in the area did not fit my budget, though are listed as less $) and told me about their Pinterest page. Scheduling the appointment was easily done online, and once my appointment was set I received an informative email explaining what to expect (shoes off, to have someone come who could help me in and out of dresses etc). Upon arrival at my appointment I was greeted and the ladies pulled dresses (which are high quality and beautiful) for me that fit my budget and general style. I was pleasantly surprised by the picks, some of which I never would have picked for myself but ultimately made it into my top three once I tried them on. Similar to what has been stated by another reviewer, the atmosphere is very relaxed and there was little pressure put on me to buy, or make decisions quickly (I was also a later appt during the day and therefore my dressing room did not need to be used by another person). The women were professional, attentive, and friendly throughout, I felt very comfortable throughout the entire process and left very satisfied with the experience.

I came here the other day with some friends and her family members. My best friend had her heart set on coming here because she liked the dresses offered. I am thinking we should have gone to the main location in Manchester and I would suggest that if anyone wants a dress with this company you go to the Manchester location to begin with.
I knew from the beginning that I would have to take my shoes off and I came armed with a pair of slippers. This is a good rule of thumb no matter what time of year you go wedding dress shopping… the dresses are white, dirt is not.
I also knew that there is no food or drink… again, this is pretty much obvious but it wasn’t to some people.
We knew that someone would have to go into the dressing room and we were all fine with that. What I didn’t know was that basically we would be doing ALL of the work.
When I got there the bride to be already pulled a bunch of dresses to try on so we started right away. Like I said, I knew that we would have to do the dressing however, I expected that once my friend came out of the dressing room with a gown on a staff member would come to us see how the clips were put on the dress, see if the dress needed to be clipped, pull out the train to view it, and ask the bride questions about what she did and did not like so we can move forward and get closer to something the bride would want, suggest a veil with a dress she really liked.
Unfortunately, that did not happen. The staff members randomly and rarely appeared. I felt like I was the consultant asking all the questions to get us to where we needed to be. Then if we had questions that we needed to ask staff, no one could politely call them out of wherever they were because they never introduced themselves to all of us and I had no idea what their names were.
There are 3 fitting rooms and 2 staff members. I think it would have been better if 1 staff member handled the fitting room on its own and another staff member handled the set of 2 fitting rooms so this way customers could get a little more attention. That is seriously my biggest issue, we received no attention. I don’t expect a ton of staff and I don’t want to feel bombarded, but I don’t want to feel like I am inconveniencing someone by wanting them to be an actual bridal consultant in a bridal store.
I will never recommend people to this location, I would suggest go to the larger facility, maybe you will get the attention you need. If you want to do that whole thing on your own, then this is the place to go.

After hearing from several brides about their wonderful experiences with Heart to Heart, I decided to check it out myself. I must admit that I was not a typical bride. I am not someone who likes to have the spotlight on them so the idea of trying on dresses in front of a large group of people was a little overwhelming. The store is on the smaller side but that worked for me. We didn’t have to spend a ton of time combing through the racks because the selection was smaller but every dress was beautiful. You can tell that Sarah is very selective about what dresses she brings into her store. The atmosphere is very relaxed and put me at ease. The staff is there if you need help but aren’t constantly hovering over you or pressuring you into a sale. I found my dress, placed the order and was pleasantly surprised when it arrived early! It needed minor alterations which they offer for free at their Manchester location. I was very pleased with the entire experience and have recommended them to several friends.