Holiday Inn Express & Suites Houston Space Ctr – Clear Lake

Staff is nice but did nothing to keep partying within acceptable hours. Too noisy. Kids running and hopping in room above us– pool cram packed with adults and kids til after 11 pm… Drinking, laughing and yelling at pool. You can hear every flush, every shower turn on. I had to buy earplugs to sleep– ignore the shaking floor as the kids and their parents run up and down hallway. Horrible stay.

Fairly nice hotel and pretty rooms with BUT rooms are SO noisy with no sound buffer. The maintenance room was across the hall from my moms room and they left the door wide open for several hours and were working on a vacuum right out in the floor in the hall and looking in that room every time you went in and out was totally crappy. Decent pool and hot tub but small. Cabana rooms at pool were a neat touch and a good shady place you can sit and put your things. Couch was very worn and squishy in the room which surprises me because it is so new.

Nice clean rooms. Nice clean beds. Acceptable breakfast included. Nice clean bathrooms. Nothing fancy but very nice and not too pricey.
If you’re going to the Houston Space Center, get the «space package» which included 4 tickets. We figured it saved us 10 – 15 $ per person and we had 7 staying.
Definitely would stay there again.

The rooms are comfortable enough. You can hear everything that is going on next door in your neighbors room which is unfortunate. The staff is very nice and willing to assist the best way they can. Trying to get to and from the hotel due to construction is ridiculous right now and very challenging. For a newer hotel the rugs in the hall are trashed which was surprising but the price was right and close to where I needed to be. There is a mall nearby that is huge.

Decent hotel, seemed clean. They put us in the wrong type of room which was annoying and the staff who handled that was rude. However once I spoke with manger the next day she was quite helpful and apologetic. I’d stay here again but the location is slightly weird and inconvenient

Better than any Holiday Inn I’ve ever stayed in. The front desk staff was excellent!!! Extremely helpful and friendly. Even had a stock of free toiletries (like toothbrushes, deodorant, etc), when I accidentally left my toiletry bag at home. Rooms were super clean, and beds/​pillows super comfy. It was also extremely QUIET!!! No slamming doors, loud guests in the hallways, nothing! Laundry facility on site so I could run a quick load for a couple quarters, when I needed it done faster than the hotel laundry service. I was also surprised to learn they had ROOM SERVICE!!! I believe it’s from an outside business, however the food is great and it is super convenient to have that option! Overall, great experience, will come back :)

I can’t be the one to bring this place down. It’s a very nice HI Express. Great location right off 45, and maybe 20 minutes to Galveston. Rooms were clean, bedding was nice and comfortable. Clean bathroom, nice tub with rain head type shower head. Good selection of DirecTV offerings. (No PPV)
Check in and out was easy. Staff were helpful. Although we only grabbed coffee and muffins off the breakfast bar, it was nice.
Only thing is our room was directly over the pool a few floors up in the back. So, when we were back in the room early evenings, sometimes the kids in the pool were making a racket. Not a big deal, we didn’t ask to change rooms, but might consider this when you check in.
Really close to a mall, and there are lots of places to eat close by. Saved at least $ 150 a night over the cheapest dump room in Galveston for the weekend. Completely worth it.

I wish every Holiday Inn express was this nice! Staff was super friendly and the place looked brand new. Rooms were awesome and had full Cable package, way more movie channel selection than any other hotel I can think of. I stay mostly at Hyatt Place, but this specific location definitely makes me think twice about Holiday Inn express. Highly recommend if you’re in this area.

Impressive.
What can I say? Well-​appointed modern rooms, a king size bed for little ol’ me, fast wifi, free breakfast, and friendly staff!
Even when I called Guest Services late at night to ask for toothpaste, the woman sounded chipper.
I was genuinely impressed at the Continental Breakfast when the staffer in charge of the breakfast room went around to every patron and table to say Good Morning and to ask how everything was. It’s the little things like that that go a long way in customer service.
I had no issues with slamming doors or neighbors, and the walls seemed to be pretty good if I couldn’t hear neighboring TVs.
The only thing I didn’t like was the odd, nondescript service road (s) you have to take to get to the hotel. The hotel is kind of smackdab, slightly hidden behind the shopping area, so you have to take various left and right turns that wind up to the lot. Lots of potholes too in the final road leading up to the hotel.
Overall — it can’t get any better than this. All my creature comfort needs are met at this Holiday Inn Express.

I spend a fair amount of time on the road and use this chain for the sake of ease of booking. This particular location is by far the best that I’ve experienced. Great staff and management that seem to strive for excellence. The lighting is good and they have good coffee — essential. They continue to improve, always. There are more expensive hotels in the area, but none surpass this one for a quiet, pleasant and safe stay with every amenity needed to be productive while away from home. A great value!

We booked a room for 4 people through Hotwire. On arrival at the hotel, found out that the booking had been messed up and they can only accommodate 3 of us. The hotel claims they called Hotwire to inform them and that Hotwire said it would be OK. Hotwire has no knowledge or notes of this on the booking. Regardless, the lady (short dark haired lady from Asian descent) at the front desk was just plain rude! She constantly interrupted me, cut off my sentences and raised her voice to me in front of other customers in the lobby. My family waited in the dining area while I tried to sort out the issue and they could here her shouting at me. She never smiled once from the moment I walked in the door. She does not belong in the hospitality industry and does not know how to deal with customers! It was also very cowardly of her supervisor, to whom she was speaking to on the phone, not to want to speak to me! She would rather relay all the messages via her incompetent front desk employee! Thank you to Hotwire for their friendly service and transferring my booking to a different hotel, one where you are greeted with a smile when you walk in and made to feel like a welcomed guest! I suggest Holiday Inn go back and look at the footage of 2:50pm on 3÷2÷2013. I could never recommend this hotel to anybody!