Jeff’s Computer Repair

I had been here twice, each time they prefer talking with some irrelevant friends they have in the shop for five minutes before talking with me, a customer, leaving me just standing there staring at them. The first time I made sure they do provide disk cloning service for 49, and second time when I come back with my disks, the shop owner told the receptionist they would charge 99 for that. WTF. They give me an impression that the owner really doesn’t care about their business.

My family and I have used Jeffs for years! He built my laptop before I went to college and it is still going strong after four years! He is very quick to answer question and even remote logged into my laptop while I was away at school. My parents use him for their home computers as well and we highly recommend.

I’ve been using Jeff’s Computer Service for years and have had nothing but positive experiences there. Jeff and his team are knowledgeable, friendly and always take time to answer any questions I may have. Jeff’s is a bit more expensive than the big businesses, but it’s a no-​brainer for me to pay a bit more to support a local business and get a more personable experience.
As the ‘neighborhood geek’, I am constantly being asked for opinions, information and time to troubleshoot/​repair several of my neighbors’ and their kids’ PCs. While I love helping, life is getting busier and I just don’t have the time to allocate that I used to. My usual response is «Take it to Jeff’s» with full confidence that they will have a positive experience, and each time I have been re-​affirmed by their comments.
As an aside; the negative review about the laptop DVD reads to me as kid who is looking for the cheapest way out. The section about having to put it together at the store by himself, but yet having the tech open the laptop? This puzzles me since it was originally quoted as parts + installation. The sarcasm and scattered statements within the review speaks volumes, so I’ll just leave it at that and let the rest of the review speak for itself.
Bottom line — If you’re looking for the cheapest solution and you’ve got the technical know-​how then Jeff’s may not be the place for you. If you don’t mind paying a little bit more for the reasons stated and having that peace of mind, go to Jeff’s.

Jeff’s computer service sucks.
If you don’t want to read below, don’t. Just DO NOT use Jeff’s Computer Service.
Well ok, here’s the deal. Are you approximately 60 to 80 years old? Do you have grandchildren? Do you use the amazing browser known as internet explorer? Are you on
Are you using dialup or frontier dsl? If so, jeff’s computer service is probably right for you! Maybe they can help rid your 7 year old dell desktop of all the crapware, spyware, and viruses you have inadvertently installed over the years.
All joking aside, here’s my experience with them:
Basically the internal dvd-​drive/​cd-​burner (slot load) for my dell laptop crapped out on me and I had them order a new one for me. Every other part I would usually order myself but I couldn’t find what I needed on Dell’s support website so I had them order it for me. In retrospect this was a bad decision and I’ve since found a nice 3^rd-​party-​dell-​laptop-​parts-​vendor-​website.
Jeff: «it’s 150 dollars and this includes installation.»
So, the drive came in 2 days late [in other words, two days after he said it would come in]. Whatever. not a big deal. I went in one afternoon to pick it up and get it installed in my laptop.
I ended up doing the entire installation (myself) in the back room. The guy they had working there (really nice kid by the way, and it’s clear he knows some things about computers, i have no complaints about him) was a little hesistant on taking apart my laptop. It’s clear he had never taken apart a dell xps laptop before, because he started off by removing a crap-​ton of unnecessary screws from the bottom of the laptop, started off removing the harddrive for no reason, but most importantly just started without thinking. HELLO — it’s called ESD = ELECTROSTATIC DISCHARGE. you need to begin by grounding the motherboard by pressing the power button and touching metal occasionally. you can damage crap if you don’t. he also asked me what he needed to remove and i was like screw it i’ll do this (i had done it before). to be fair, you have to remove a LOT just to get to the internal dvd±Rw to remove it.
to make a long story short, i asked for some consideration on the installation cost and Jeff’s secretary up front lady /​whatever she does was a complete B about the whole thing, and Jeff ignored me the whole time. He literally didn’t speak to me the whole time I was there.
To make a short story long (lol), I paid 150 dollars for a drive i later come to find out cost around 70 bucks to buy from a 3^rd party dell parts vendor website.
150 – 70 = 80 bucks. Let’s call 50 bucks of that 80 bucks ‘installation cost’ and 30 bucks of that 80 bucks normal markup. I asked for some consideration, a small percentage off, on the installation cost since I ended up installing the entire drive. They argued it was a done deal since i had already paid (of course they charged my credit card the day i placed the phone call inquiring about the drive).
The secretary lady: «you’re all set. you’re all set. you’re all set. you’re all set. you’re all set. you’re all set. you’re all set.» (literally that many times)
on top of all of this *Insert cuss word here*, im pretty sure the optical drive is a refurbished unit, had scratches on it and makes some really funny noises in the process of reading discs.
it’s literally been over a week since this happened and i’m still mad. over charging, bad customer experience, possibly refurbished unit, horrible customer service, installation guy who (while nice) should have had the gosh-​darn SERVICE MANUAL in front of him if he had never taken apart a slotload drive from a dell xps before (it isn’t easy). AND LEARN TO GROUND THE FREAKING MOTHERBOARD AAAAAAAAAAAAAAAAAAAAH. Electrons are nasty creatures.
THERE IS JUST SO MUCH FAIL HERE. if i keep away only one customer from using them, i will sleep better at night and feel that all is right with the world. maybe i should fix your computer for free just to prevent you from using them? Only if you have a PC desktop or laptop, though. i hate macs.
that is all.
ok i lied, there’s more. i mean really: ALL THEY HAD TO DO WAS KNOCK OFF 5 BUCKS OFF THE ‘INSTALLATION COST.’ it’s not about the money, it’s about the principle of the thing, and them being aholes (jeff and secretary lady, not installation guy he’s cool)