Drain Masters Plumbing

Woke up last Sunday to no hot water. Within a few hours after Drain Masters received our call for help, Glen came to our rescue. Taking his advice and not spend nearly half of what a new replacement would cost, we choose to have the old 40 gal unit replaced with a new 50 gal. unit. Glen came back the next day and did the work. We couldn’t be happier with our new water heater and really appreciate Glen’s honesty — (and want to thank him again for his service to our country). Hopefully we won’t, but if we ever do need a plumber, we’ll be calling Drain Masters and asking for Glen.

It’s unfortunate that we had plumbing issues, but we couldn’t be happier with Drain Masters and specifically Glen! We woke up that morning with water in our bathroom, he was out within a hour. He worked fast and even took the time to review other issues and explain what occurred and how to prevent. He cared about our budget too, which is very rare for the industry! Thank you Glen, and Drain Masters.

Called these guys for a clogged toilet the tech was very professional came in and fixed the problem. Reasonable rates compared to what plumbers charge these days.

Rob A., service technician has competed 3 different repairs in my 32 year old house. Each repair was done with care and quality. I highly recommend Drain Masters Plumbing for all your plumbing needs.

We had excellent work done by Drain Masters at our home. The technician (Glen #182) went above and beyond to make sure our issues were resolved. I highly recommend Drain Masters and Glen.

I called to set up an appointment with them to have them to come out and look at my Sump pump. They called me the day before and told me that someone would be out there between 8 o’clock and 10 o’clock and someone would call me 15 minutes before they arrived at my house. I received a call at 8:15 from the company and they told me that they would be out there within the hour, therefore by 915. When 10:00 came, I called them back to see what was going on. They explained to me that a new employee had called me that morning and should not have. They then told me that the technicians were finishing up another job and that they would call me within 20 minutes to let me know they were on their way to my house, therefore by 10:20. I waited until 1115 to call them back. When I called them back they stated that the technician was still on another job and that it would be 30 minutes. They were not there in 30 minutes, they were there in an hour and 15 minutes. So therefore, instead of getting there between 8 and 10, they arrived at 1. When the two gentlemen arrived, they were very friendly and fixed my sump pump. However, a week later I received a phone call from the company. The company basically told me that the employee that I gave a check to was no longer with the company anymore and that I would have to arrange with the bank stop payment on my check and write them a new check. A very big hassle for a small project.

Great job from a great company! My sewer line was backed up with tree roots all the way to the street, and the technician (who was on time and polite) worked for two hours to resolve it. Work is guaranteed for a year. It was done well, thoroughly, and at a fair price. I am thrilled with this company.

They were quick to respond to the call and professional when they arrived. Explained all the steps he took, what he was doing and looking for. Being a woman I appreciated his not being condescending. Turned out to not being much of a problem but will call them again when we have any issues.

We had a plumbing issue with water spurting out of a pipe under our sink and needed a plumber immediately on a Saturday. We called and within 2 hours Drain Masters were at our house, the issue was fixed very quickly and we were back in business. It was a little expensive because of the emergency call, but would definitely use them again and refer them to others!

Fast response, would use their service again.

Drain Masters Plumbing is awesome! We called them yesterday for an emergency issue (the main drain in our basement backed up… ew). They arrived within a half hour of calling them and ended up having the entire issue resolved within an hour or so. The plumber they sent out, Terry, was fantastic! Very friendly and knowledgeable. As for pricing, the total cost was lower than I expected (tip: check their website for coupons/​discounts, we ended up saving $ 39). We almost called Roto Router but ended up picking Drain Masters based on the positive online reviews we saw and I’m happy that we did. It’s looking like the issue we had yesterday was caused by roots growing in our pipes (they scoped the drain to show us a video of the problem). Even though they did clear the blockage yesterday we will need to call them out again for a more long term fix to our cracked pipe/​root situation. The quote they gave us for that was very reasonable. Based on our first experience with Drain Masters and the affordable quote we received, I doubt we would call anyone else to take care of it. I’ll post a follow up review after we have them out again.

This was the first time we used Drain Masters after having issues with a different plumber. I called to have them fix a drain pipe in a bathroom that was leaking. They were fast and able to fix the issue. Not only did they do a great job of fixing the issue, but the plumber, Martin, took time to explain to my husband what the problem was, how he was going to fix it, and how to keep from having the same issue in the future. Unlike plumbers from other companies, he did not make us feel like idiots for not knowing what was going on. Very nice, friendly and knowlegable. We will definitely use Drain Masters again.

Very fast response. He was persistent in diagnosing and fixing the problem (blocked kitchen sink drain). Overall a very good experience. Will use them in the future.

Called them out to fix a leaking pipe in the basement.
Good:
They came out fast.
They took care of their mistake when they made it.
Bad:
They misdiagnosed the problem — First they charged us about $ 280 to pull the toilet and reset it with a new wax ring. Fine. A few days later the pipe in the basement was leaking worse than before so we called them back out. Turns out it was a cracked pipe. The cost was $ 625 to fix it and they applied the $ 280 already paid.
So???
So I got a a new wax ring and a cracked pipe fixed for $ 625. Not too bad I suppose. I don’t mind paying for superior service. I don’t even mind paying significantly higher prices as long as the service is great. The HVAC company I use is much higher than most but their service is also far superior than the other HVAC companies used. I can’t say the same about these guys. The guy shows up in a hooded unmarked sweatshirt and when I answered the door he just barged on in without introducing himself, muddy boots and all. He was very friendly but constantly reminded me that this was going to be expensive. The whole thing just rubbed me a little weird. I would not use these guys again but don’t have anything abjectly horrible to say about them. Maybe you will have better luck!