Smart Tan Salons UV+

Genuinely surprised there aren’t better reviews.
Background about me:
I’ve never used a tanning salon before and was extremely nervous. I had tried to do some research beforehand, but I was trying to get a little bronze before graduation. I’m pretty fair, but I don’t really burn.
I came in and they were SO helpful – showed me all of the beds and booths, explained prices and promotions, talked about what would be best for my skintone and skin type, and seemed to have my best interest in mind. The prices are great, and pretty fair – ESPECIALLY for Wellesley. The woman who helped me out was extremely kind and answered all of my questions.
The machines themselves are SO nice. I used level 4 – I was afraid being in a booth was going to make me uncomfortable because I really don’t like being in small spaces. On the contrary, every session has been so relaxing. The machines are so nice and with the air and the music all around you, it’s just so peaceful.
I’m actually sad that I’m moving because I would definitely keep going.

The problem I have with this place is that it is frequently (I have only been coming here 8 weeks) not open when it should be.
At 11am today, it was closed (opening time is 10am). This was the third occurrence in the past 4 weeks.
It is convenient for me, but once this package expires I think I will try somewhere else.

Nice salon! Clean, bright, and very pleasing. Beds are the best I’ve seen. I have been tanning for quite some time and I have to say this is my favorite salon. Always clean and beds are awesome! I would definitely recommend.

Great place! I use level 4 all the time. The beds are always clean and the staff are great.

The employee at the front desk had no idea how to apply the Groupon I purchased to try Mystic spray tan. The spray tan itself was fine but the room was dusty and dirty. Looks like no one bothers to keep up with the place anymore. I won’t be returning.

The only place I will ever tan. I love it here. Very affordable monthly package and very clean beds. Beds are well maintained and even a level 1 visit gives lots of color. Staff is helpful and nice.

DO NOT GO HERE. Reasons: if you pay by credit card you will be charged $ 5.95 for swiping
— you will be charged sales tax (not allowed on services being rendered I. e mani, pedi, massage, etc — you will be charged a 10% excise tax (on top of sales tax) which can only be charged under new Obama law for «suntan beds» NOT for spray tans
So all being said I paid an additional $ 50. Called owner he deducted swipe cc fee and $ 1 for overcharging on «upgrade» for spray tan (one shade darker).
Go to Boston Tan Co on rte 135 in Natick (7min away) no swipe charge, no excise, no sales tax!

I’ve been coming here for a year or so to get a mystic tan. The mystic tan is fine, it’s pretty easy to use but I think it’s basically the same everywhere. My review is mainly on the staff.
The first few times I came the girl (I wish I remembered her name! I don’t think she works there anymore) at the front desk was super nice and very informative on the products, she even offered a lot of tips and tricks to getting the mystic just right.
Sadly, in recent months the service has gone really down hill. The last two times I’ve gone the service was horrible, the front desk staff was rude and didn’t seem to know any information about the product or packages. I recently bought a package for 3 mystic tan sessions. However, nobody told me that there was an up charge for selecting a medium or dark shade and it was a pretty unpleasant surprise to have to fork over more money each visit. I don’t know if I will be back after my package runs out.

Despite all the negative reviews, I wanted to give Smart Tan Wellesley a try. It’s SO hard to find a good tanning salon in the Metro West area – unfortunately, this one is one of the worst I’ve tried. I will never go back. Their website is loaded with false information and deceiving «offers.» Every special they list is for the entry-​level machines (which cost about $ 10 a single visit) – although you wouldn’t know it until you walk in the door. I stopped in at the end of April 2015 and tried their elite bed, the level 5 SMART bed. This bed costs just under $ 40 for a single visit! I asked about the «first visit free» and 7-​day free trial offers for new customers that is advertised on their website and was informed that both only apply to the entry-​level bed (which is not a SMART bed). This should ethically be made very clear on the site (whoever wrote the copy for this website clearly has no marketing communications or copywriting experience – being marketing savvy and blatantly lying are two very different things). I will say that the girl working that day was nice enough and seemed to have a decent amount of industry knowledge. I never got a tour or any information about their beds, which they also frequently advertise as being a unique service the staff provides. This didn’t bother me much though, because I’ve been tanning on and off for years. After asking numerous times, I was given a whopping 15% new customer discount on my level 5 SMART bed visit. I ended up paying right around $ 36, with the MA indoor tanning service tax. The salon itself was just okay, not as clean as I would have liked. I appreciated the air conditioning units that are in each room. They apparently have a problem with the doors to the tanning rooms swinging open while clients are in the beds?! I had read about this on Unilocal (and they have signs posted in the rooms) so I made sure to block the door with everything I could find to make sure this didn’t happen (although I still worried about it the whole time I was in the bed). The bed seemed nice enough, but I never noticed any difference in my skin tone after being in the level 5 bed (the highest they offer) for the max time. Literally zero change. Which I would expect from traditional tanning beds where you have to go three or four times before seeing any results. But even the staff member told me I would see immediate results and would not have to tan for another 2 – 3 weeks. Disappointing especially after spending almost $ 40. Going to Smart Tan Wellesley is LITERALLY throwing your money down the drain. I’m sure if you were to go daily, or every other day, you’d see results, but at $ 40 a pop, who can afford that?! **Especially when they advertise that you will only need to use the level 5 bed once EVERY 2 – 3 WEEKS!** I’d be thrilled with even once a week! But no luck. Also, they claim on their website that with the purchase of a SMART tan visit, you get to use the Red Light Photo-​Therapy bed for free. This is also untrue. Just to note, I am Caucasian with olive skin (Greek), so I have no problem tanning at all. There is no reason I shouldn’t have seen a slight change in my skin after this one visit. I wish more than anything I could have my hard earned money back, but at least now I know never to frequent this business again. And I will be telling all my friends, Wellesley College classmates, and family to stay FAR away too! I haven’t lived in the Metro West area long, and having never found a good salon, I will continue to make a weekly two-​hour round trip to Star Tans in North Attleborough, MA, where I used to live. This salon is by far the best in Massachusetts – stand up owner, amazing staff, and has incredible pricing ($ 55/​mo gets you unlimited visits in any booth/​bed, ANY level, AND unlimited spray tans that include pre– and post– solutions). Check it out if you’re ever in the area! :) As for Smart Tan Wellesley, never again. I’m super disappointed. They’re probably only in business because of the wealthy who don’t blink an eye at spending $ 100+/week at a tanning salon. Can’t blame Smart Tan Wellesley for cashing in on this market, but be aware that this is NOT a middle class-​friendly salon. Avoid at all costs! (P.S. I also find it disturbing that the Smart Tan Wellesley owner comments on every positive review that doesn’t end up on the «main» review page because the Unilocaler has a new account – which is a standard safety function of Unilocal to avoid people signing up just to post one bad review – encouraging them to «edit» their post once their new account has more activity on it. Desperate much?) C’est la vie.

Last night I got my first spray tan and I have to say I was a little nervous. It only took like 10 mins and this morning when I woke up I have exactly the results I wanted. Perfect even color, not orange, and the smell was not that bad. I will def tell everyone I know of my experience. And I def will be back for another in the winter months. Thank you smart tan for bein so awesome!!!

Been going to this tanning salon for a while… it’s always clean and I never have to wait for a bed. They have a lot of free amenities and the spacious rooms offer a comfortable place to change and apply your tanning lotion. The higher level (and safer tanning beds) are expensive– but to me it’s worth the extra $ to go once every 2 – 3 weeks and maintain my summer tan year round.

This salon has the best quality beds and supplies available. I have never gone somewhere that has had such a nice staff and has so much available within the salon. They have a bathroom where you can wipe your face, hair ties, a back applicator, sanitizer and much more. I always get the darkest tan here that lasts the longest. I will definitely be coming back regularly now that I am back in wellesley.

This place is great! My new favorite tanning salon. The beds gave me great color and the customer service was awesome. I will definitely continue to go here

This is an ok salon– as long as nothing goes wrong with your credit card. I have been randomly charged twice now, literally YEARS after having gone there, and have yet to see any of my money come back, despite multiple calls to the salon and messages left with the owner. Horrible customer service, no reason AT ALL to let it get this far.

Friendly staff, clean, usualky no wait, haven’t burned or been itchy like usual.

Recieved a Text message from Smart Tan yesterday… it reads EXACTLY This: «you’re a VIP@SmartTan, tan FREE 7 days til ³⁄₃₁. Bring a friend for their 7 free days and get upgraded to level 5! no purchase/​terms apply»
The fact that I’m a VIP (or so I thought) and purchase their expensive package, I thought this was some kind of way to reward me with a free week… NOPE. When I went there for my usual visit, I showed them the text, excited that I might get a free tan during that 7 day time period, afterall, I pay their pricey monthly subscription fee and pay the ‘copay’ regularly.
I was told that this promotion did NOT apply to me. Only for Non-​customers?! How is a non-​customer a VIP? I PAY you money, and I’m NOTconsidered a VIP (in comparison to someone who DOESN’T pay you money). WOW. You need a lesson in business and treating your customers better.
I am canceling my membership here. I don’t enjoy the bait and switch techniques that are in place here. More importantly, I don’t understand places that are willing to jump through hoops for new customers but treat their current ones like crap.
The text clearly indicates that I’m a VIP @ SmartTan and should have 7 days to tan for free. I showed this text to the girl there and she told me that this didn’t apply to existing customers.

I love this spot for mystic tanning! the salon is beautiful and conveniently located, if you go during the early afternoon there is never a wait. Staff is friendly and knowledgeable, spray tan packages are a little pricey but totally worth it, they offer student discounts and great referral deals on UV tanning.

Great staff.. .great results!