Caliber Collision

I had high hopes for this shop. My husband took his car there when it was still Collision Physician and they did a wonderful job. I took my car there to get a long scratch repaired. The cost was &1700. When I got my car back, the interior was very dirty — white powder all over the back seats and some white streaks on some of the trim. I also noticed that the headliner was peeled away near the back window. Also, the part that adjust the seatbelt height was stuck and the seatbelt was stuck on the passenger side. In addition, the trim on the outside was placed so that the door appeared to be crooked. I called in and was told to bring it back and they would correct the issues. I was called by the manager to say that they were going to have to replace the headliner which was damaged when the window company removed/​replaced my windows so that the exterior trim could be repaired.
The manager called again to tell me that he wasn’t satisfied with the headliner and that they were going to have to order the OEM part from the dealer and it would take about 10 days to receive. When I picked up my car, the front driver’s side seatbelt was now sticking and the part that adjusts the height was not moving at all. Also, there were some interior trim parts from the cargo area that were not attached and kept falling off if touched even lightly. There was also a random screw that was left in my rear cup holder (to this date, I do not know from where the screw came). I called again and was told that they would fix it when installing my new headliner.
When I picked up my car after getting the headliner put back in, the seatbelt adjustment part was still stuck. The little piece of trim that covers the wiring for the rear view mirror was missing and one of my tires now had a screw in the sidewall (I had to replace the tire). The shop also covered up some incidental small scratches on the other side of my car, which was a lovely gesture, but they used flat paint and my paint finish is metallic and shiny. I went back inside and asked them about the seatbelt adjustment. They took the car back into the bay and brought it back having fixed the seatbelt. When I asked about the flat paint (it looks like there are wax lines on my car) I was told that is the paint color and that’s what it looks like when it doesn’t have the shiny coat on it. That the only way to get the right color is to get touch-​up paint from the dealer. Thanks.
I left pretty disillusioned and a little ticked off that a repair that cost me no small amount of money had been so very problematic. Incidentally, when I left the shop, my tire pressure light was on. I had a screw in the sidewall of my tire and had to replace my tire because it was not repairable. I didn’t even bother to tell the shop about the tire. Also, my passenger side seatbelt adjustment part is still stuck — I will be taking the car to the dealership to have that properly repaired and to purchase the correct color touch-​up paint.
My overall impression is this: the staff is very friendly and welcoming — they are lovely people. The work performed seems to be done haphazardly and without regard for detail. Perhaps they rush to get things done or are understaffed. In either case, this is not worth the money they charge for doing the work. You may want to look elsewhere.